Epson G710U User Manual Download

Page: 79 / 106

Maintenance and Troubleshooting

4-19

CRESSON
Rev. C

A5 size

CHAP4.fm

2/16/99

Pass 0

Proof Sign-off:
<tantoname>

_______

_______

_______

3. Click

and close the dialog box.

4. Shut down Windows 98 and turn off your PC and scanner.

5. Change the SCSI ID number, or replace the SCSI board.

6. Turn on your scanner and then your PC.

7. Follow the instructions on the screen.

Summary of Contents for G710U

Page 1: ......

Page 2: ...ou through the EPSON scanner software installation and tells you how to make basic software settings It also offers troubleshooting tips and calibrating information Information on EPSON Scanner Software for Windows Online help provides you with detailed information on EPSON TWAIN Pro Access online help by clicking the button in the EPSON TWAIN Pro dialog box HTML Color Guide may not be available i...

Page 3: ...penses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product SEIKO EPSON CORPORATION and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approve...

Page 4: ...ano ken 392 8502 Japan Representative EPSON EUROPE B V Address Prof J H Bavincklaan 5 1183 AT Amstelveen The Netherlands Declares that the Product Product Name Image Scanner Model G710U Conforms to the following Directive s and Norm s Directive 89 336 EEC EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 IEC 801 2 IEC 801 3 IEC 801 4 Directive 73 23 EEC EN 60950 October 1998 H Horiuchi Preside...

Page 5: ...arts 1 3 Choosing a Place for the Scanner 1 4 Installing a SCSI Interface Board Windows Only 1 6 Releasing the Transportation Lock 1 7 Plugging in the Scanner 1 8 Initialization 1 9 Connecting the Scanner to Your Computer 1 10 Understanding SCSI connections 1 11 Setting the SCSI ID number 1 12 Setting the terminator switch 1 14 Connecting the scanner 1 15 Power on sequence 1 17 Power off sequence ...

Page 6: ...es for scanning 3 7 Scanning normal reflective documents 3 10 Using the Automatic Document Feeder 3 12 Unpacking the Automatic Document Feeder 3 12 Installing the Automatic Document Feeder 3 13 Loading paper into your Automatic Document Feeder 3 15 Loading documents manually 3 17 Document specifications 3 17 Chapter 4 Maintenance and Troubleshooting Maintenance 4 2 Cleaning the scanner 4 2 Replaci...

Page 7: ...cifications Scanning A 2 Electrical A 4 Environmental A 4 Safety Approvals A 5 CE Marking A 5 SCSI Interface A 6 Initialization Methods A 7 Appendix B Contacting Customer Support For United Kingdom and the Republic of Ireland Users B 3 For Australia Users B 5 For Singapore Users B 6 For Hong Kong Users B 7 For Philippines Users B 8 Glossary Index ...

Page 8: ...vi CRESSON Rev C A5 size GT9600 TOC 2 16 99 Pass 0 L Proof Sign off Fujimori _______ leadername _______ editorname _______ ...

Page 9: ...hades of gray EPSON TWAIN Pro lets you take full advantage of your scanner s advanced features Auto Area Segmentation AAS allows you to separate text from photographs on a page so that grayscale images are clearer and text recognition is more accurate Text Enhancement Technology TET enhances text recognition accuracy for optical character recognition OCR scanning EPSON TWAIN Pro s De screening opt...

Page 10: ... to scan up to 30 pages automatically and then use them in word processing programs as if you had typed the text yourself Transparency Unit B81315 Allows you to scantransparentmaterials primarily 35mm slidesand film strips The reading area allows you to scan film up to 8 5 11 7 inches 216 297 mm in size Note Theasterisk is a substitute for the last digit of the product number which varies by count...

Page 11: ...me circuit as photocopiers or air control systems that regularly switch on and off Do not let the power cord become damaged or frayed If you use an extension cord with the scanner make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed...

Page 12: ...chluß des Scanners an die Stromversorgung muß sichergestellt werden daß die Gebäudeinstallation mit einem 16 A Überstromschalter abgesichert ist ENERGY STAR Compliance As an ENERGY STAR Partner EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is a voluntary partnership with the computer and office e...

Page 13: ...ellow Earth Blue Neutral Brown Live As the colours of the wires in the main leads of this appliance may not correspond with the coloured markings identifying the terminals in your plug proceed as follows The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or with the earth symbol G The blue wire must be connected to the terminal in the plug mar...

Page 14: ...6 Introduction CRESSON Rev C A5 size intro fm 2 16 99 Pass 0 L Proof Sign off tantoname _______ leadername _______ editorname _______ ...

Page 15: ...anner Parts 1 3 Choosing a Place for the Scanner 1 4 Installing a SCSI Interface Board Windows Only 1 6 Releasing the Transportation Lock 1 7 Plugging in the Scanner 1 8 Initialization 1 9 Connecting the Scanner to Your Computer 1 10 Understanding SCSI connections 1 11 Setting the SCSI ID number 1 12 Setting the terminator switch 1 14 Connecting the scanner 1 15 Power on sequence 1 17 Power off se...

Page 16: ...scanner comes shipped with CD ROMs and or floppy disks that contain the driver software to run your scanner along with other additional items Depending on the country of purchase the power cord may come attached to the scanner The shape of the AC plug also varies so make sure the plug included is the correct shape for the electrical outlet in your country Scanner Power cord ...

Page 17: ...______ Scanner Parts 0 1 2 3 4 5 6 ON OFF 7 OPTION TERMINATOR SW UNLOCK LOCK SCSI ID carriage in the home position document table OPERATE button OPERATE light SCSI terminator switch SCSI ID rotary switch AC inlet SCSI interface connectors document cover RESET button READY light ERROR light transportation lock lever option interface connector ...

Page 18: ...ble surface The scanner will not operate properly if it is on an angle Place the scanner close enough to the computer for the interface cable to reach it easily Place the scanner near a wall outlet where the power cord can be easily unplugged Note for French speaking users Placez le scanner près d une prise de courant où la fiche peut être débranchée facilement Allow space behind the scanner for t...

Page 19: ...canner away from high temperatures humidity and excessive dirt or dust Also avoid using or storing the scanner in places subject to rapid changes of temperature and humidity Keep the scanner away from direct sunlight and strong light sources Avoid places subject to shocks and vibrations 550 mm 562 mm 134 mm 332 mm When document cover is closed 150 mm or more ...

Page 20: ...he next section Note For additional information see the installation guide that comes with your SCSI board 1 Turn off the computer and any peripheral devices Unplug any power cords then disconnect all cables from the back panel of your computer 2 Remove the cover from your computer w Caution Static electricity can damage electronic components Discharge static electricity by touching the metal fram...

Page 21: ...ace the scanner on a flat stable surface with its rear panel facing you 2 Slide the transportation lock lever on the back of the scanner to the UNLOCK position Note Simply sliding the transportation lock to the LOCK position does not fully lock the carriage Before moving or transporting the scanner be sure to perform the procedure under Transporting the Scanner and the Transparency Unit on page 4 ...

Page 22: ...ot depressed 2 If the power cord is not attached to the scanner connect it to the AC inlet on the back of the scanner and plug the other end into a properly grounded electrical outlet c Caution It is not possible to change the scanner s voltage If the label on the back of the scanner does not show the correct voltage for your country contact your dealer Do not plug in the power cord OPERATE RESET ...

Page 23: ...you connect it to your computer 1 Open the document cover so you can see the operation of the scanner during initialization 2 Turn on the scanner by pressing the P OPERATE button At this time the carriage moves towards the front of the scanner slightly Next the fluorescent lamp on the carriage flashs for about 10 seconds while the carriage moves forward and back Finally the carriage returns to its...

Page 24: ...lso see Installing a SCSI Interface Board Windows Only on page 1 6 If your PC has a SCSI board up and running connect the scanner as described in the next section Note You will need to install the SCSI driver that is normally included with Windows 95 98 or NT see your system documentation for instructions or the driver described in the SCSI board installation documentation For Macintosh users Conv...

Page 25: ...I device in a daisy chain is connected to the computer each of the other devices is connected to another SCSI device SCSI cables You may need to purchaseSCSI cables beforesettingupyourSCSI daisychain BesuretheSCSI cableconnectors aresuitableforyour hardware depending on the maker of your SCSI device and SCSI interface board SCSI ID and terminator Each device has a SCSI ID number the computer is us...

Page 26: ... Sign off M Fujimori _______ leadername _______ editorname _______ Setting the SCSI ID number The scanner s default SCSI ID number is 2 0 1 2 3 4 5 6 7 SCSI ID OPTION TERMINATOR SW LOCK UNLOCK ON OFF ON OFF 1 7 2 4 5 6 The SCSI ID rotary switch is located on the back of the scanner ...

Page 27: ...e the computer scanner and other devices will not operate properly ID Availability Description 0 Not available for Macintosh Used for hard disk Not recommended for Windows Usually used for hard disk 1 Not recommended Usually used for hard disk 2 Factory setting of the scanner 3 Not available if your Macintosh has a built in CD ROM 4 5 6 7 Not available for Macintosh Always used for the Macintosh i...

Page 28: ...lt in terminator which allows SCSI devices to communicate properly with each other You may need to change the terminator switch setting according to your computer system Note Do not use an external terminator 0 1 2 3 4 5 6 7 SCS I ID OPTION TER MIN ATO R SW LOC K UNLOC K ON OFF ON OFF 1 7 2 4 5 6 The terminator switch is located on the back of the scanner Only the scanner is connected terminator o...

Page 29: ...pin connectors you need varies depending on the maker of your SCSI device and SCSI interface board 1 Make sure the scanner computer and all other SCSI devices are turned off and unplugged from the power source c Caution Do not connect the scanner to the computer or other devices while they are turned on as damage may occur The scanner is the last device in the daisy chain other SCSI device termina...

Page 30: ...aisy chain must not exceed 6 meters otherwise the system may not work properly To connect the scanner to a PC using SCSI 2 the length of the cable must not exceed 3 meters 3 Connect the other end of the cable to the SCSI port of your computer or another SCSI device Note The SCSI port on the Macintosh is the larger port with the SCSI icon over it 4 Plug in the power cords of your computer scanner a...

Page 31: ...end of the daisy chain first then the second farthest and so on until finally your computer If you attempt to use a SCSI device which has been turned on after the computer it may not work properly or the computer may not work properly For Windows 95 or 98 users The first time you turn on the computer after turning on the scanner one of the following dialog boxes may appear If you see one of these ...

Page 32: ...inished using your system turn off your computer first then the scanner and other SCSI devices in reverse order of the power on sequence While using your computer do not turn off any SCSI device which has a terminator that is active on Do not turn the scanner off and back on while using your computer otherwise the scanner may not work properly When the connection is complete you need to install th...

Page 33: ...ername _______ editorname _______ Chapter 2 Using Your Scanner Lights and Buttons 2 2 Placing a Document on the Scanner 2 4 Removing the Cover for Thick or Large Documents 2 7 Sizing Up Your System 2 9 RAM and hard disk size 2 9 Accelerator boards 2 9 Video cards 2 9 Monitors 2 10 File compression software 2 10 ...

Page 34: ...e basic procedure for scanning is as follows 1 Turn on the scanner Keep in mind the Power on sequence on page 1 17 2 Place the document you want to scan on the document table This is described in detail on page 2 4 3 Run the scanner software and scan See your scanner software manual for details on scanning Lights and Buttons The scanner has three indicator lights and two buttons OPERATE RESET ...

Page 35: ...scan Flashing Scanning operation is in progress Error See Error indicator on page 4 5 for more information about errors ERROR Red Lit This indicator also lights when an error occurs Error See Error indicator on page 4 5 for more information about errors Flashing Button Function P OPERATE Turns the scanner on and off RESET Resets the scanner after an error Pressing this button while scanning is in ...

Page 36: ... the Scanner Before scanning a document remember to respect the rights of copyright owners Do not scan published text or images without first checking the copyright status 1 Turn on the scanner by pressing the P OPERATE button The OPERATE light comes on 2 Turn on the computer and make sure that the scanner s READY light is on Open the document cover OPERATE light ...

Page 37: ... off M Fujimori _______ leadername _______ editorname _______ 3 Place the document on the document table with the side to be scanned facing down Make sure that the document is carefully aligned 4 Close the document cover gently so that the document does not move corner of the document ...

Page 38: ...ar fuzzy and out of focus Also be sure to close the document cover to prevent interference from external light Always keep the document table clean See Cleaning the Scanner in Chapter 4 Do not leave photographson the document tableforan extended period of time as they may stick to the glass Do not place heavy objects on top of the scanner 5 Start your scanner software and follow scanning instructi...

Page 39: ...__ editorname _______ Removing the Cover for Thick or Large Documents Carefully lift straight up on the back of the document cover Note When scanning with the cover removed do not leave any area of the document table exposed to prevent interference from external light Hold the back of the document cover and lift straight up ...

Page 40: ...rname _______ When you are finished scanning reattach the document cover by pushing straight down on the back until it clicks into place c Caution Make sure both of the notches in the cover s hinges are directly above the clips on the scanner before pushing the cover down into place Improperly aligned notches can damage the cover ...

Page 41: ... scanner user RAM and hard disk size Scanned images use much more memory than text files so you may need more RAM Random Access Memory in your computer and a larger hard disk than you have used previously Accelerator boards In addition to memory processing speed is important because large files take longer to process than small ones Therefore you may want to add an accelerator board to your comput...

Page 42: ... be sure you have a high quality video card File compression software Many different programs are available to make image files smaller for storage or transmission For example some compression software can store a 3MB image file on a 1 44MB floppy disk and compress images and restore them with no loss of data or quality others compress images more but the restored file is not exactly the same as t...

Page 43: ...pping screw 3 3 Installing the Transparency Unit 3 4 Transparency guide and reflective document mat 3 6 Positioning transparencies for scanning 3 7 Scanning normal reflective documents 3 10 Using the Automatic Document Feeder 3 12 Unpacking the Automatic Document Feeder 3 12 Installing the Automatic Document Feeder 3 13 Loading paper into your Automatic Document Feeder 3 15 Loading documents manua...

Page 44: ... you install the Transparency Unit you can leave it in place even when you want to return to scanning normal paper documents Unpacking the Transparency Unit Make sure that all the items shown below are included and have not been damaged during shipping Contact your EPSON dealer if any item is missing or damaged Note Do not store the small transparency guide in the pocket Transparency Unit installa...

Page 45: ... screw A shipping screw is installed on the Transparency Unit to prevent damage during shipping Be sure to use the following procedure to remove this screw before attempting to use the unit 1 Turn over the Transparency Unit so its glass side is facing up 2 Remove the shipping screw as shown below 3 Screw the shipping screw into the storage hole as shown ...

Page 46: ...e See Transporting the Scanner and the Transparency Unit on page 4 4 for details Installing the Transparency Unit Follow the steps below to install the Transparency Unit on the scanner 1 Make sure the scanner is turned off and unplug the power cord 2 Remove the document cover from the scanner by lifting straight up on its back edge See page 2 7 3 Slide the mounting slots on the Transparency Unit u...

Page 47: ... 4 Insert the two installation screws provided with the Transparency Unit into the holes as shown below and then tighten the screws with a coin 5 Close the Transparency Unit 6 Connect the Transparency Unit s connector to the option connector on the scanner 0 1 2 3 4 5 6 7 SCS I ID OPT ION TER MIN ATO R SW LOC K UNL OCK ON OFF OPTION ...

Page 48: ...nt mat Three transparency guides and a film holder for scanning transparencies and a reflective document mat for scanning normalpaper documents areincluded with this unit To usethem see the instructions below c Caution Do not put the small transparency guide into the Transparency Unit pocket small transparency guide transparency guides film holder Reflective document mat ...

Page 49: ...s document table See the following pages for details on each of the following types of transparencies 35mm film strips page 3 8 Mounted slides page 3 8 120 220 film page 3 9 4 x 5 inch film page 3 9 Non standard film sizes page 3 10 3 Place the transparency on the scanner s glass document table aligning it with the upper right hand corner of the transparency guide Make sure the glossy side of the ...

Page 50: ...m strips into the film holder making sure the glossy smooth side of the film is facing up When placing the transparency guide with film strips onto the scanner s glass document table the glossy side of the film should be facing down Mounted slides Place the slides inside the slide transparency guide making sure the glossy smooth side of the film is facing down ...

Page 51: ...ide making sure the glossy smooth side of the film is facing down Make sure that the area you want to scan is aligned properly with the opening in the transparency guide 4 x 5 inch film Place the film into the slide transparency guide making sure the glossy smooth side of the film is facing down The area you want to scan should be aligned properly with the opening in the transparency guide ...

Page 52: ...ument table making sure the glossy smooth side of the film is facing down Scanning normal reflective documents When you return to scanning normal reflective documents you should always insert the reflective document mat included with this unit Also make sure you remove the transparency guide from the scanner s document table Insert the reflective document mat as described below 1 Open the Transpar...

Page 53: ...ass 0 R Proof Sign off tantoname _______ leadername _______ editorname _______ 2 Insert the tabs on the reflective paper document mat into the slots on the Transparency Unit and slide the mat into place 3 Position the reflective document and close the unit ...

Page 54: ...B81316 allows you to automatically load multiple page documents into the GT 9600 scanner This document feeder is particularly useful for OCR optical character recognition scanning or for creating an image database Unpacking the Automatic Document Feeder When you unpack your Automatic Document Feeder make sure you have all the parts shown below and that none is damaged If you find any missing or da...

Page 55: ... 1 Make sure your scanner is turned off and unplug the scanner s power cord 2 Remove your scanner s document cover by holding the cover behind the hinge and lifting the back of the cover straight up See page 2 7 3 The scanner comes with two installation screws attached slide the mounting slots on the Automatic Document Feeder forward underneath these two screws Do not remove the protective materia...

Page 56: ...your Automatic Document Feeder into theholes in thescanner then use a coin to tighten them 5 Remove the protective materials from the Automatic Document Feeder s mounting hardware 6 Close the Automatic Document Feeder 7 Attach the Automatic Document Feeder s connecter to the scanner s option interface 0 1 2 3 4 5 6 7 SCS I ID OPT ION TER MIN ATO R SW LOC K UNL OCK ON OFF OPTION ...

Page 57: ...n a paper weight of 17 lbs and a stack thickness of 6 0 mm or less Follow the steps below to load paper into the Automatic Document Feeder 1 Slide the left edge guide all the way to the left and place your paper in the feeder tray Then move the right edge guide so it is flush with the right edge of your paper Checks 76 x 127 mm 3 x 5 inches B5 182 x 257 mm 7 17 x 10 1 inches A4 210 x 297 mm 8 27 x...

Page 58: ...checks move the left edge guide to the center till it stops then place your checks in the tray and move the right edge flush against them 2 Insert the paper stack into the Automatic Document Feeder until it meets resistance Make sure that the side you want to scan is facing up Documents are fed into the lower tray after scanning is finished ...

Page 59: ...eeder or its cover while it is operating results in an option error and paper feeding stops Always close the Automatic Document Feeder and its cover before using it Document specifications Document conditions Make sure of the following before feeding a document Ink on the document is dry The document has no holes is not ripped or wrinkled and has no articles attached to it Size Width 3 to 8 5 inch...

Page 60: ...om its edge The document is not a multipart form or bound The document has no rear carbon coating The document has no cut out areas Other precautions Do not feed photographic sheets or particularly valuable original artwork into this Automatic Document Feeder misfeeding a document may result in accidental wrinkling or damage When you are scanninghigh quality color or halftonedocuments itisrecommen...

Page 61: ..._ Chapter 4 Maintenance and Troubleshooting Maintenance 4 2 Cleaning the scanner 4 2 Replacing the fluorescent lamp 4 3 Transporting the Scanner and the Transparency Unit 4 4 Problems and Solutions 4 5 Error indicator 4 5 Operating problems 4 7 Quality problems 4 9 Paper jams 4 16 Viewing the Color Guide 4 17 Changing the SCSI ID Number or SCSI Board 4 18 ...

Page 62: ...all amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Be sure that there is no dust on the document table glass Dust can cause white spots in your scanned image w Caution Be careful not to scratch or damage the document table glass and do not usea hard orabrasive brush to clean it A damaged glass surface can decrease scanning quality Never use alcohol thinner or c...

Page 63: ...t lamp The luminosity of the fluorescent lamp declines over time If the lamp breaks or becomes too dim to operate normally the scanner stops working and the OPERATE light rapidly flashes red When this happens the lamp assembly must be replaced For details contact your dealer c Caution Never open the scanner case If you think repairs or adjustments are necessary consult your dealer ...

Page 64: ...mbly to prevent damage Follow the procedures below For the scanner 1 Make sure the transportation lock lever is in the UNLOCK position 2 Align the SCSI ID rotary switch with 3 Turn on the scanner 4 After the carriage moves to the back of the scanner slide the transportation lock lever to its LOCK position For the optional Transparency Unit 1 With theTransparency Unit attached turn on thescanner an...

Page 65: ...scanner problems into three categories Error indicator page 4 5 Operating problems page 4 7 Quality problems page 4 9 See the table in Error indicator first If this does not help you solve your problem go to the category for the type of problem you have then look for the problem description The online Color Guide also provides versatile tips and other information helpful for problem solving Error ...

Page 66: ...he printer When this error occurs check the interface connection and then push the RESET button or turn the scanner off and then back on again to reset it Fatal error This type of error indicates one of the following problems The fluorescent lamp needs to be replaced The transportation lock lever is not released The scanner is malfunctioning Check that the transportation lock lever is released and...

Page 67: ...software manual Incorrect setup of your computer or software see Chapter 1 in this guide or the software manual Incorrect operation of your software see your software manual Also see the documentation that came with your computer and printer for possible solutions The OPERATE light does not light Cause What to do Scanner is off Press the P OPERATE button to turn on the scanner Scanner is not conne...

Page 68: ...ake sure the scanner s SCSI ID and terminator are set correctly Interrupt conflict If you have other expansion boards in your computer make sure that their interrupt settings are not interfering with your SCSI board See your computer s documentation for details The scanner software does not work properly Cause What to do Software installation problem Make sure your software is installed correctly ...

Page 69: ... do not accidentally move the document during scanning Scanner orientation Make sure the scanner is on a flat stable surface Part of the image is distorted or blurred Cause What to do Document condition or placement Make sure the document is unifromly flat against the document table A document that is wrinkled or warped can cause problems Edges of the document are not scanned Cause What to do Docu...

Page 70: ...he edges of the document with paper to block outside light Document placement Make sure the document is flatagainst the document table The image is faint or out of focus Cause What to do Document placement Make sure the document is flatagainst the document table Gamma setting Check your software s Gamma setting Exposure setting Check your software s Exposure setting The image is too dark Cause Wha...

Page 71: ...le The image does not look the same as the original Cause What to do Image settings Try different image setting combinations on your scanner software Color matching and color managment problem Your software may not have sufficient color matching and color management features or these components may not be installed correctly See the documentation that came with your software and computer File form...

Page 72: ...nner sensor malfunction is indicated when the line is missing on both screen images and printouts Contact your dealer A lineappears inthe scannedimagewhenusing theAutomatic Document Feeder Cause What to do The narrow windownearthe mounting bracket is dirty Wipe and remove any dirt on the window with a soft cloth When using halftoning textured patterns of dots appear inside particular areas of the ...

Page 73: ...ning Colors on your monitor are different from those in the original image Cause What to do Software image setting problem Check the image settings of your scanner software especially data format bits pixel color gamma correction and color correction Try different combinations of these settings Color matching and color management capabilities Check the color matching and color management capabilit...

Page 74: ...rinted image is larger or smaller than the original Cause What to do Software image size settings The image size settings of your software determine the size of the printed image Do not use the size of the monitor image to judge the printed size Scanned images cannot be printed or come out garbled when printed Cause What to do Printer connection or setup Make sure your printer is properly connecte...

Page 75: ...ocument Source setting Make sure the EPSON TWAIN Pro Document Source setting is TPU Neg Film Film holder or transparency guide frame The dark area around the film such as the frame of the film holder or transparency guide is perceived as white whichalters theexposure of the scanning area and causes scans to appear darker See the correct color by clicking and dragging the mouse over an area and the...

Page 76: ... Paper jams If a paperjam occurs first open theAutomatic Document Feeder s cover Then pull forward on the jam release lever and slowly pull the jammed paper out of the feeder mechanism Be careful not to pull too hard the paper may tear making it more difficult to remove After removing the jammed paper close the document feeder cover and reset the scanner ...

Page 77: ...imaging You need one of the following browsers or an equivalent to view the Color Guide Netscape Navigator 3 0 or later Microsoft Internet Explorer 3 0 or later If a browser is not installed on your computer you need to obtain one and install it or you can install the browser that comes with your Color Guide CD ROM For further details double click the Readme txt for Windows or Read Me First icon f...

Page 78: ... _______ Changing the SCSI ID Number or SCSI Board If you are using your scanner with Windows 98 and you want to change the scanner s SCSI ID number or replace the SCSI board with a new one follow the steps below 1 Double click the Scanners and Cameras icon in the Control Panel 2 Select your scanner in the installed devices list then click Remove ...

Page 79: ...f Sign off tantoname _______ leadername _______ editorname _______ 3 Click OK and close the dialog box 4 Shut down Windows 98 and turn off your PC and scanner 5 Change the SCSI ID number or replace the SCSI board 6 Turn on your scanner and then your PC 7 Follow the instructions on the screen ...

Page 80: ...4 20 Maintenance and Troubleshooting CRESSON Rev C A5 size CHAP4 fm 2 16 99 Pass 0 L Proof Sign off tantoname _______ leadername _______ editorname _______ ...

Page 81: ... a fm 2 16 99 Pass 0 R Proof Sign off tantoname _______ leadername _______ editorname _______ Appendix A Technical Specifications Scanning A 2 Electrical A 4 Environmental A 4 Safety Approvals A 5 CE Marking A 5 SCSI Interface A 6 Initialization Methods A 7 ...

Page 82: ... micro step sub scan Output resolution 50 dpi to 6400 dpi 1 dpi steps 12 800 dpi selectable with zoom function Color separation RGB color filters on CCD Reading sequence Monochrome One pass scanning Color page sequence Three pass scanning R G B This sequence is not supported by EPSON TWAIN Pro Color byte sequence One pass scanning R G B Color line sequence One pass scanning R G B Zoom 50 to 200 in...

Page 83: ... for printer 1 type for user defined Only user defined Gamma correction is available in EPSON TWAIN Pro Color correction 1 type for CRT display 3 types for printer output available in color byte sequence mode and color line sequence mode 1 type for user defined Only user defined Color correction is available in EPSON TWAIN Pro Interface SCSI 50 pin half pitch connectors Light source White cold cat...

Page 84: ...F or TPU Humidity Operation 10 to 80 without condensation 20 to 80 without condensation when using the ADF Storage 10 to 85 without condensation Operating conditions Ordinary office or home conditions Extreme dust should be avoided Operation under direct sunlight or near a strong light source should be avoided Note Specifications are subject to change without notice 100 to 120 V AC 220 to 240 V AC...

Page 85: ... model Safety standards UL 1950 with D3 CSA C22 2 No 950 EMI FCC part 15 subpart B class B CSA C108 8 class B 230V model Safety standards EN 60950 EMC EN 55022 CISPR Pub 22 class B AS NZS 3548 class B CE Marking 230V model Low Voltage Directive 73 23 EEC EN 60950 EMC Directive 89 336 EEC EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 IEC 801 2 IEC 801 3 IEC 801 4 ...

Page 86: ...hase COMMAND phase Logical Unit Number is fixed to 0 and command link function is not supported DATA phase Data in phase Data out phase STATUS phase MESSAGE phase MESSAGE IN phase MESSAGE OUT phase ATTENTION condition RESET condition Logic level TTL compatible Electrical standard ANSI X3T9 2 375R Revision 10L SCSI 2 ID Setting Selectable from 0 to 7 Terminator Internal terminator selectable enable...

Page 87: ...Initialization Methods The scanner can be initialized returned to a fixed set of conditions in the following ways Hardware initialization The scanner is turned on The scanner receives a SCSI Reset signal from the SCSI interface Software initialization Software sends the ESC initialize the scanner command The scanner receives a SCSI Bus Device Message ...

Page 88: ...A 8 Technical Specifications CRESSON Rev C A5 size App a fm 2 16 99 Pass 0 L Proof Sign off tantoname _______ leadername _______ editorname _______ ...

Page 89: ... Pass 0 R Proof Sign off tantoname _______ leadername _______ editorname _______ Appendix B Contacting Customer Support For United Kingdom and the Republic of Ireland Users B 3 For Australia Users B 5 For Singapore Users B 6 For Hong Kong Users B 7 For Philippines Users B 8 ...

Page 90: ...t customer support services for assistance We will be able to help you more quickly if you are able to give the exact information indicated below Serial number of your scanner The serial number label is on the back of the scanner Brand and model of your computer Scanner software version Click the About button on the Help menu in your application for the version number Version of Windows 95 98 3 1 ...

Page 91: ... site at http www epson co uk Here you will find information on the latest EPSON products software drivers on line user guides and answers to frequently asked questions Faxon EPSON Contact Faxon EPSON Faxback Service for support information including troubleshooting tips switch settings and driver information To use Faxon EPSON call 01442 227332 in the UK or 0044 1442 227332 from the Republic of I...

Page 92: ...Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland They can provide the following services o Technical information on installing configuring and operating your EPSON products o Arranging for faulty EPSON products to be repaired within the warranty period A full list of EPSON Customer and Warranty Support servic...

Page 93: ... and the system will guide you through a number of choices before faxing the information to your fax machine EPSON Bulletin Board System This is where you can download the latest software and drivers Visit the BBS to check out the latest versions If you have a modem phone 02 9417 5090 Internet URL http www epson com au Access the EPSON Australia World Wide Web pages Worth taking your modem here fo...

Page 94: ...N products and where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 02 9903 9040 Fax 02 9903 9189 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes the User s Guide for your EPSON product type of compute...

Page 95: ...ovide users with the following information o Product information o Answers to Frequently Asked Questions FAQs o Latest versions of EPSON printer drivers Users can access our World Wide Web home page at http www epson com hk Electronic bulletin board system An electronic bulletin board system BBS is also available to obtain printer information and the latest versions of printer drivers You can log ...

Page 96: ...ame _______ leadername _______ editorname _______ For Philippines Users To obtain technical support as well as other after sales services users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below Phone 632 813 6552 Fax 632 813 6545 BBS 632 814 0595 ...

Page 97: ...en or darken the output image data byte A unit of information consisting of eight bits A byte can represent a control code or character carriage A component of the scanner that contains the optical sensor and light source for scanning color correction A method of adjusting the color image data for a particular type of device so that the reproduction results are as close as possible to the original...

Page 98: ... for EPSON Standard CodeforPrinters A system of commands that allows you to control printers from your software grayscale Images represented with various shades of gray in addition to black and white halftoning A method of reproducing images with patterns of dots to improve the quality of the output home position The position at the rear nearest the cover hinge position of the scanner where the ca...

Page 99: ... counted in units of dots plain bi level Bi level image data without the halftoning process port An interface channel through which data is transmitted between devices primary colors Basic colors See additive primary colors and subtractive primary colors resolution Indication of how finely an image is resolved into pixels Measured in dots per inch dpi pixels per inch ppi or samples per inch spi sc...

Page 100: ... or returning to other devices This is necessary to stop a signal from continuously bouncing between devices threshold A reference point that is used to determine whether data will be processed as on or off In the case of color image data on means that a certain color will appear in a pixel or dot and off means that color will not appear there tone correction A method of adjusting thetone curveso ...

Page 101: ...de 4 17 command error 4 6 computer connection Macintosh 1 10 PC 1 10 computer system accelerator boards 2 9 file compression softare 2 10 hard disk size 2 9 monitors 2 9 RAM 2 9 SCSI Interface Board 1 6 4 18 video cards 2 9 customer support B 1 D daisy chain 1 11 1 15 dark image 4 10 distorted image 4 9 4 10 document placement 2 4 dots in some areas 4 12 E ENERGY STAR 4 error indicator 4 5 ERROR l...

Page 102: ...power on sequence 1 17 printing 4 14 problems and solutions 4 5 blurred image 4 9 command error 4 6 dark image 4 10 distorted image 4 9 4 10 dots in some areas 4 12 error indicator 4 5 faint image 4 10 fatal error 4 6 interface error 4 6 jagged lines 4 11 line of dots 4 12 operating problems 4 7 option error 4 6 out of focus image 4 10 patchy colors 4 10 scanner software 4 8 R RAM 2 9 READY light ...

Page 103: ...ng 3 7 Transparency Unit 2 120 220 film 3 9 35mm film strips 3 8 4 x 5 inch film 3 9 film holder 3 6 installing 3 4 mounted slides 3 8 non standard film sizes 3 10 normal reflective documents 3 10 positioning transparencies 3 7 reflective document mat 3 6 shipping screw removal 3 3 transparency guides 3 6 unpacking 3 2 transport 4 4 transportation lock releasing 1 7 troubleshooting see problems an...

Page 104: ...IN 4 L CRESSON Rev C A5 size index fm 2 16 99 Pass 0 Proof Sign off tantoname _______ leadername _______ editorname _______ ...

Page 105: ... No 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON TAIWAN TECHNOLOGY TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 02 712 9164 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto S...

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