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161

Summary of Contents for Expression Home XP-2200 Series

Page 1: ...User s Guide Printing Scanning Maintaining the Printer Solving Problems NPD6908 00 EN ...

Page 2: ...el Buttons and Functions 19 Checking Lights and Printer Status 20 Loading Paper Paper Handling Precautions 25 List of Paper Types 25 Loading Papers 26 Loading Paper in the Rear Paper Feeder 26 Loading Various Paper 28 Loading Envelopes 28 Loading Pre punched Paper 29 Loading Long Papers 29 Placing Originals Placing Originals on the Scanner Glass 31 Printing Printing Documents 34 Printing from a Co...

Page 3: ...nection 89 To Set Up a Printer on Multiple Computers 89 Changing the Connection from Wi Fi to USB 89 Setting a Static IP Address for the Printer 90 Transporting and Storing the Printer 92 Solving Problems Cannot Print or Scan 96 Problem Solving 96 The Application or Printer Driver do not Work Properly 97 The Printer Cannot Connect to the Network 100 Paper Does Not Feed Properly 103 Printing Copyin...

Page 4: ...ifications 158 Environmental Specifications 159 System Requirements 159 Regulatory Information 160 Standards and Approvals 160 Restrictions on Copying 160 Where to Get Help Technical Support Web Site 163 Contacting Epson Support 163 Before Contacting Epson 163 Help for Users in Europe 163 Help for Users in Taiwan 163 Help for Users in Australia 164 Help for Users in New Zealand 164 Help for Users ...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Guide to Web Movie Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 8 Trademarks 9 Copyright 9 ...

Page 6: ...Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual Visit the following website enter the product name and then go to Support https epson sn Guide to Web Movie Manuals You can watch Web Movie Manuals to learn how to use the printer Access the following website The contents of the Web Movie Manuals are subject to ...

Page 7: ...previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing Only the Pages You Need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page a...

Page 8: ...indows 10 or macOS High Sierra 10 13 The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are examples only Although there may be slight differences depending on the model the method of operation is the same Operating System References Windows In this manual terms such as Windows 11 Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vis...

Page 9: ...may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the information herein The...

Page 10: ...The contents of this manual and the specifications of this product are subject to change without notice Guide to This Manual Copyright 10 ...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 12 Protecting Your Personal Information 14 ...

Page 12: ...y the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from...

Page 13: ... the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is t...

Page 14: ...ively affect the operation of automatically controlled devices such as automatic doors or fire alarms and could lead to accidents due to malfunction When using this printer near automatically controlled devices follow all posted warnings and directions on these devices Advisories and Warnings for Transporting or Storing the Printer When storing or transporting the printer avoid tilting it placing ...

Page 15: ...Part Names and Functions Front 16 Inside 16 Rear 17 ...

Page 16: ...aper B Rear paper feeder Loads paper C Paper support Supports loaded paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper F Control panel Operates the printer Inside Part Names and Functions Inside 16 ...

Page 17: ...ng ink cartridges or removing jammed paper inside the printer A Scanner unit support Supports the scanner unit B Ink cartridge holder Install the ink cartridges Ink is ejected from the print head nozzles underneath Rear A AC inlet Connects the power cord B USB port Connects a USB cable to connect with a computer Part Names and Functions Rear 17 ...

Page 18: ...Guide to the Control Panel Buttons and Functions 19 Checking Lights and Printer Status 20 ...

Page 19: ...s press this button within one second intervals F Stops the current operation Hold this button down for five seconds until the P button flashes to run print head cleaning When the H light turns on press this button to replace the ink cartridges When the H light flashes or turns off hold this button down for 10 seconds until the ink cartridge holder starts moving to replace the cartridge Functions ...

Page 20: ...gs by PIN Code Setup WPS on page 79 Connecting to Devices Using Wi Fi Direct on page 87 Checking and Cleaning the Print Head on page 62 Checking Lights and Printer Status Lights on the control panel indicates the status of the printer Normal Status On Light Status The printer is connected to a wireless Wi Fi network The printer is connected to a network in Wi Fi Direct Simple AP mode Error Status ...

Page 21: ...ridge You can check the ink levels from the computer No paper is loaded or more than one sheet has been fed at a time Load paper and press the or button Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the or button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in the rear paper feeder and then press the or but...

Page 22: ... Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the scanner unit and remove any paper or protective material inside the printer Turn the power off and on again If the error continues to occur after turning the power off and...

Page 23: ...ate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jammed Paper on page 124 Contacting Epson Support on page 163 Guide to the Control Panel Checking Lights and Printer Status 23 ...

Page 24: ...Loading Paper Paper Handling Precautions 25 Loading Papers 26 Loading Various Paper 28 ...

Page 25: ...aper jams and smears on the printout Paper feed problems may occur frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them befor...

Page 26: ...r Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Epson Photo Quality Self Adhesive Sheets Epson Photo Quality Ink Jet For smart devices these media types can be selected when printing using Epson Smart Panel Loading Papers Loading Paper in the Rear Paper Feeder 1 Open the feeder guard extend the paper support and then tilt it backwards 2 Slide...

Page 27: ...o not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide 4 Slide the edge guide to the edge of the paper and then close the feeder guard Loading Paper Loading Papers Loading Paper in the Rear Paper Feeder 27 ...

Page 28: ...ne Loading Various Paper Loading Envelopes Load envelopes along the right side of the rear paper feeder short edge first with the flap facing down and slide the edge guide to the edge of the envelopes Related Information Available Paper and Capacities on page 147 Unavailable Paper Types on page 149 Loading Paper Loading Various Paper Loading Envelopes 28 ...

Page 29: ...When loading paper longer than legal size store the paper support and then flatten the leading edge of the paper Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Long paper cannot be held in the output tray Prepare a box and so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your...

Page 30: ...Placing Originals Placing Originals on the Scanner Glass 31 ...

Page 31: ...d to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark 4 Close the cover gently cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Placing Original...

Page 32: ...anning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass Related Information Scanner Specifications on page 155 Placing Originals Placing Originals on the Scanner Glass 32 ...

Page 33: ...Printing Printing Documents 34 Printing on Envelopes 49 Printing Photos 50 Printing Web Pages 50 Printing Using a Cloud Service 51 ...

Page 34: ...atures may not be supported Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper in the Rear Paper Feeder on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer 34 ...

Page 35: ...u can see the online help for explanations of the setting items Right clicking an item displays Help 7 Click OK to close the printer driver window 8 Click Print Related Information List of Paper Types on page 25 Available Paper and Capacities on page 147 Printing Printing Documents Printing from a Computer 35 ...

Page 36: ...lick Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Printing on 2 Sides You can use either of the following methods to print on both sides of the paper Automatic 2 sided p...

Page 37: ... also print a booklet that can be created by re ordering the pages and folding the printout Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the Main tab select the 2 side printing method from 2 Sided Printing and then select Settings Booklet Related Information Paper for 2 Sided Printing on page 149 Cannot Perform Manual...

Page 38: ...e the following settings Main tab Multi Page 2 Up etc Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the More Options tab Output Paper select the size of the loaded paper Printing Printing Documents Printing from a Computer 38 ...

Page 39: ...want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together Note This feature is not available with 2 sided printing Access the printer driver and...

Page 40: ...when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer 40 ...

Page 41: ...oss marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer 41 ...

Page 42: ...epeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer 42 ...

Page 43: ...Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 43 ...

Page 44: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 44 ...

Page 45: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 45 ...

Page 46: ...opy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you start printing the Job Arran...

Page 47: ...ure You can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Image Opti...

Page 48: ...the circumstances You can use this feature for the following paper types and print quality Plain paper Envelope Standard Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents from Smart Devices You can print documents from a smart device such as a smartphone or tablet Printing Using Epson Smart Panel Epson Smart Panel is an...

Page 49: ...ess network Search for and install Epson Print Enabler from Google Play Go to Settings on your Android device select Printing and then enable Epson Print Enabler From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Printers and select your printer Printing on Envelopes Printing on Envelopes from a Computer Wind...

Page 50: ...Print Printing Photos Printing Photos from a Computer Epson Photo allows you to print photos easily and finely in various layouts on photo paper or CD DVD labels CD DVD label printing is only supported by some models See the application s help for details Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and prin...

Page 51: ...features available on the Internet are as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote loca...

Page 52: ...Copying Copying Basics 53 Making Multiple Copies 53 ...

Page 53: ...e are slightly different from the original Making Multiple Copies You can make multiple copies at a time You can specify up to 20 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy Loading Paper in the Rear Paper Feeder on page 26 2 Place the originals Placing Originals on the Scanner G...

Page 54: ...Scanning Basic Information on Scanning 55 Scanning Originals to a Computer 57 Scanning Originals to a Smart Device 59 Advanced Scanning 59 ...

Page 55: ...digital data you can dispose of the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your sma...

Page 56: ...Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device Recommended File Formats to Suit Your Purpose Generally speaking the JPEG format is suitable for photos while the PDF format is suitable for documents See the following descriptions to choose the best format for w...

Page 57: ... in the image become fine However it can also have the following disadvantages The file size becomes large When you double the resolution the file size becomes about four times larger Scanning saving and reading the image takes a long time The image becomes too large to fit the display or print on the paper See the table and set the appropriate resolution for the purpose of your scanned image Purp...

Page 58: ...older Epson Event Manager and the EPSON folder Epson Scan 2 Mac OS Select Go Applications Epson Software 1 Place the originals 2 Press the button and the button simultaneously to start scanning When using Windows 7 or later or OS X El Capitan 10 11 or later Epson ScanSmart automatically starts on your computer and scanning starts Note See the Epson ScanSmart help for detailed operation information...

Page 59: ... the originals Placing Originals on page 30 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart you can scan multiple photos at the same time and save each image individually 1 Place the photos on the scanner glass Place ...

Page 60: ...ws 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instructions to scan Scanned photos are saved as individual images Scanning Adv...

Page 61: ...Maintaining the Printer Checking the Ink Levels 62 Improving Print Copy and Scan Quality 62 Cleaning the Printer 70 ...

Page 62: ...or 3 Checking the Ink Levels Mac OS 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor Improving Print Copy and Scan Quality Checking and Cleaning the Print Head You can also watch the procedure in the Web Movie Manuals Access the following website h...

Page 63: ...ry We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning To prevent the print head from drying out do not unplug the printer while the power is on You can check and clean the print head by using the printer s control panel 1 Load A4 size plain paper in the printer 2 Press the P button to turn off the printer 3 Turn the printer on whil...

Page 64: ... cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning Related Information Running Power Cleaning on page 64 Runni...

Page 65: ...e on screen instructions cImportant If print quality has not improved after running Power Cleaning wait for at least 12 hours without printing and then print the nozzle check pattern again Run Cleaning or Power Cleaning again depending on the printed pattern If quality still does not improve contact Epson support Preventing nozzle clogging Always use the power button when turning the printer on an...

Page 66: ...ers or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint 1 ...

Page 67: ...he inside of the printer The print head nozzles may be clogged with lint Do not touch the parts shown in the following illustration Doing so may cause a malfunction Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer Maintaining the Printer Improving Prin...

Page 68: ...d glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning...

Page 69: ...marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 69 ...

Page 70: ...dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean clot...

Page 71: ...onents Otherwise the printer could be damaged Never use alcohol or paint thinner to clean the components and the case These chemicals can damage them Do not touch the parts shown in the following illustration Doing so may cause a malfunction Maintaining the Printer Cleaning the Printer 71 ...

Page 72: ...73 Saving Power 73 Installing the Applications Separately 74 Re Setting the Network Connection 77 Connecting a Smart Device and Printer Directly Wi Fi Direct 86 Adding or Changing the Printer s Connection 89 Transporting and Storing the Printer 92 ...

Page 73: ...tab 3 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Disconnected and Power Off If Disconnected features depending on the location of purchase Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Send To make the printer turn off automatically select the time period as the Power Off Timer setting and click ...

Page 74: ...longer need to do so due to a change in connection mode and so on you can disable your Wi Fi connection By removing unnecessary Wi Fi signals you can also reduce the load on your standby power 1 Turn off the printer if it is on 2 Turn the printer on while holding down the button The default network settings are restored and Wi Fi connection is disabled Note You need to make network settings to use...

Page 75: ... latest applications from the Epson website http www epson com Related Information Application for Updating Software and Firmware Epson Software Updater on page 153 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods Select Control Panel View devices and printers Printers...

Page 76: ...Run as administrator Server Properties Windows XP From the File menu select Server Properties Click the Drivers tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 74 In These Situations Installing the Applications Separately Checking if a genuine Epson printer driver is in...

Page 77: ...onnection The printer network needs to be configured in the following cases When using a printer with a network connection When your network environment has changed When replacing the wireless router Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the follow...

Page 78: ...he printer but need to reconfigure it you can do so from an app such as Epson Smart Panel Making Wi Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection you can do so on the control panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditio...

Page 79: ... After clearing the printer error by pressing the button on the printer reboot the wireless router place it close to the printer and try again If it still does not work print a network connection report and check the solution Making Wi Fi Settings by PIN Code Setup WPS You can connect to an wireless router by using a PIN code that is printed on the network status sheet You can use this method to s...

Page 80: ...ter is in a connection error status when the light and the light flash simultaneously After clearing the printer error by pressing the button on the printer reboot the wireless router place it close to the printer and try again If it still does not work print a network connection report and check the solution Checking the Printer s Network Connection Status Network Connection Report You can print ...

Page 81: ... Messages on the Network Environment Related Information E 1 on page 82 E 2 E 3 E 7 on page 82 E 5 on page 83 E 6 on page 83 E 8 on page 83 E 9 on page 84 E 10 on page 84 E 11 on page 84 E 12 on page 85 E 13 on page 85 Message on the Network Environment on page 86 In These Situations Re Setting the Network Connection Messages and Solutions on the Network Connection 81 ...

Page 82: ...ur SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and password cont...

Page 83: ...authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related Information Making S...

Page 84: ... subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If s...

Page 85: ...n Setting a Static IP Address for the Printer on page 90 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network...

Page 86: ...r of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without a wireless router and print from the smart device About Wi Fi Direct Use this connection method when you are not us...

Page 87: ...efault network settings 2 Load papers 3 Hold down the button on the printer for at least 5 seconds The network status sheet is printed You can check the SSID and Password for Wi Fi Direct Simple AP on this sheet 4 On the computer s network connection screen or the smart device s Wi Fi screen select the same SSID shown on the network status sheet to connect 5 Enter the password printed on the netwo...

Page 88: ... disables Wi Fi Direct When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected SSID Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name When changing the network name SSID all connected devices are disconnected Use the new network name SSID if you want to re connect the device Password Ch...

Page 89: ...printer from computer B in the configuration shown above the printer is set up on computer B s network allowing computer B to print but not computer A To prevent this from happening when you want to set up a networked printer from a second computer start the installer on the computer connected to the same network as the printer If the printer is found on the same network the printer will not be re...

Page 90: ...r Network is displayed in XXXX depending on the operating system version Example of Windows 11 Example of Windows 10 Setting a Static IP Address for the Printer You can set up a static IP address for a printer using Web Config 1 Access Web Config In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 90 ...

Page 91: ...at the top right of the window 2 Login as an administrator Note The administrator password is set in advance for the Advanced Settings in Web Config See the link below for details on the administrator password 3 Select Network Settings In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 91 ...

Page 92: ...er Operations Web Config on page 153 Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs follow the steps below to pack the printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head do...

Page 93: ... scanner unit with the document cover closed Secure the ink cartridge holder to the case with tape Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured 7 Close the scanner unit In These Situations Transporting and Storing the Printer 93 ...

Page 94: ...nk cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Print Head on page 62 Aligning the Print Head on page 66 ...

Page 95: ...canning Quality is Poor 105 Cannot Select Paper Type or Paper Source in Printer Driver 121 Checking Lights and Printer Status 121 Paper Gets Jammed 124 It is Time to Replace the Ink Cartridges 127 Cannot Operate the Printer as Expected 140 Cannot Solve Problem 144 ...

Page 96: ...k the error Print a status sheet and use it to check if the printer itself can print properly Checking Lights and Printer Status on page 20 Are you having connection problems Solutions Make sure that the cables are properly connected for all connections Make sure that the network device and USB hub are operating normally If you have a Wi Fi connection make sure that the Wi Fi connection settings a...

Page 97: ... lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 75 Checking if a genu...

Page 98: ...inter Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer dr...

Page 99: ...ions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the ...

Page 100: ... a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The Printer Cannot Connect to the Network Main causes and solutions for network connection problems If the Wi Fi connection fails check the ...

Page 101: ...son Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 75 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your ...

Page 102: ...ings do not match the new router Solutions Make the connection settings again so that they match the new wireless router Re Setting the Network Connection on page 77 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different ...

Page 103: ...tion report and then check the IP address and the subnet mask assigned to the printer To print the network connection report press the button on the printer s control panel Restart the wireless router or reset the network settings for the printer Setting a Static IP Address for the Printer on page 90 The device connected to the USB 3 0 port causes radio frequency interference Solutions When you co...

Page 104: ...in the printer Solutions Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Available Paper and Capacities on page 147 Paper Feeds at a Slant The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guid...

Page 105: ...oaded in the rear paper feeder reload paper in the center of the rear paper feeder Printing Copying and Scanning Quality is Poor Print Quality is Poor Color Missing Banding or Unexpected Colors Appear in Printout The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the prin...

Page 106: ...Quality on the printer driver s Main tab Mac OS Select Fine as Print Quality from the print dialog s Print Settings menu The print head position is out of alignment Solutions Align the print head Windows Click Print Head Alignment on the printer driver s Maintenance tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click ...

Page 107: ...ectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printe...

Page 108: ...ng direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper Feeder on page 26 The paper path is smeared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 6...

Page 109: ...logged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Print Head on page 62 Color correction has been applied Solutions When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options...

Page 110: ...play device is reflecting external light Solutions Avoid direct sunlight and confirm the image where an appropriate illuminance is assured The display device has a high resolution Solutions Colors may differ from what you see on smart devices such as smart phones or tablets with high resolution displays The display device and the printer have a different process of producing colors Solutions Color...

Page 111: ...nlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu Aspect ratio of the image data and the paper size is different Solutions If the aspect ratio of the image data and th...

Page 112: ... Printable Area on page 154 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutio...

Page 113: ...inter driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good ...

Page 114: ...ng the Print Head on page 62 You have made a copy in draft mode Solutions If you press the y and the or buttons simultaneously the printer copies in draft mode Simply press the the or button on their own Note For users in Western Europe the draft mode is not available Colored Banding Appears at Intervals of Approximately 2 5 cm The following causes can be considered The paper type setting does not...

Page 115: ...ry Copies Vertical Banding or Misalignment The following causes can be considered The print head position is out of alignment Solutions Align the print head Windows Click Print Head Alignment on the printer driver s Maintenance tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer U...

Page 116: ...ime Several Sheets of Paper are Fed at a Time on page 104 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper ...

Page 117: ...er glass Placing Originals on page 30 There is dust or dirt on the scanner glass Solutions When placing the originals on the scanner glass remove any dust or dirt that has stuck to the originals and clean the scanner glass If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass...

Page 118: ...ch force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions Place the original at a slightly different angle An Image of the Reverse Si...

Page 119: ...hat adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 67 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Offset Appears in the Background of Scanned Images When scanning thin originals images on the back may be sca...

Page 120: ...riginals Solutions When placing multiple originals on the scanner glass make sure there is a gap of at least 20 mm 0 8 in between the originals Scanning Multiple Photos at the Same Time on page 59 Cannot Solve Problems in the Scanned Image Check the following if you have tried all of the solutions and have not solved the problem There are problems with the scanning software settings Solutions Use ...

Page 121: ...not Select Paper Type or Paper Source in Printer Driver A genuine Epson printer driver has not been installed If a genuine Epson printer driver EPSON XXXXX has not been installed the available functions are limited We recommend using a genuine Epson printer driver Checking Lights and Printer Status Lights on the control panel indicates the status of the printer Normal Status On Light Status The pr...

Page 122: ...rint until the H light turns on Prepare a new ink cartridge You can check the ink levels from the computer No paper is loaded or more than one sheet has been fed at a time Load paper and press the or button Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the or button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size pa...

Page 123: ...ain 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the scanner unit and remove any paper or protective material inside the printer Turn the power off and on again If the error continues to occur after turning the power of...

Page 124: ... the error Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper You can also watch the procedure in the Web Movie M...

Page 125: ...e the jammed paper from the rear paper feeder 2 Remove the jammed paper from the output tray 3 Open the scanner unit with the document cover closed Solving Problems Paper Gets Jammed Removing Jammed Paper 125 ...

Page 126: ...the white flat cable or translucent film inside the printer Doing so may cause a malfunction 5 Close the scanner unit Preventing Paper Jams Check the following if paper jams occur frequently Solving Problems Paper Gets Jammed Preventing Paper Jams 126 ...

Page 127: ...nk cartridges in high or freezing temperatures Epson recommends using the ink cartridge before the date printed on the package For best results Epson recommends using up ink cartridges before the best before date printed on the package or within six months of opening the package whichever is earlier For best results store ink cartridge packages with their bottom down After bringing an ink cartridg...

Page 128: ...cannot print Do not replace ink cartridges with the power off Do not move the print head by hand otherwise you may damage the printer After installing the ink cartridge the power and ink light will continues to flash while the printer is charging ink Do not turn off the printer during ink charging If the ink charging is incomplete you may not be able to print Do not leave the printer with the ink ...

Page 129: ...rtridge otherwise you may not be able to print normally You cannot use the cartridges that came with the printer for the replacement Ink consumption To maintain optimum print head performance some ink is consumed from all cartridges during maintenance operations Ink may also be consumed when you replace ink cartridge or turn the printer on When printing in monochrome or grayscale color inks instea...

Page 130: ...he ink cartridges installed and turn off the printer 3 When replacing the black ink cartridge gently shake the new black ink cartridge four or five times and then remove it from its package When replacing other color cartridges remove the new color cartridges from their package without shaking Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges When Ink Light is Off ...

Page 131: ...ot touch the sections shown in the illustration Doing so may prevent normal operation and printing 5 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges When Ink Light is Off 131 ...

Page 132: ...imately two minutes If the ink charging is incomplete you may not be able to print Note If the B light does not turn off try removing and reinserting the ink cartridge Related Information Ink Cartridge Handling Precautions on page 127 Ink Cartridge Codes on page 150 Replacing Ink Cartridges When Ink Light is On or Flashing You can also watch the procedure in the Web Movie Manuals Access the follow...

Page 133: ... cartridge that stops at the icon If there are more expended ink cartridges the cartridge moves to the icon every time you press the y button If the B light is on one or more ink cartridges are expended Press the y button The ink cartridge holder moves to the icon You cannot replace cartridges in this position Go to the next step If the B light flashes one or more ink cartridges are running low Ho...

Page 134: ...ack ink cartridge gently shake the new black ink cartridge four or five times and then remove it from its package When replacing other color cartridges remove the new color cartridges from their package without shaking cImportant Do not shake cartridges after opening the package as they may leak Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges When Ink Light is On...

Page 135: ...ration Doing so may prevent normal operation and printing 6 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly Solving Problems It is Time to Replace the Ink Cartridges Replacing Ink Cartridges When Ink Light is On or Fl 135 ...

Page 136: ...ink Do not turn off the printer during ink charging Charging takes approximately two minutes If the ink charging is incomplete you may not be able to print Note If the B light does not turn off try removing and reinserting the ink cartridge Related Information Ink Cartridge Handling Precautions on page 127 Ink Cartridge Codes on page 150 Solving Problems It is Time to Replace the Ink Cartridges Re...

Page 137: ...eature is only available for approximately five days replace the expended ink cartridge as soon as possible Note If EPSON Status Monitor 3 is disabled access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 The available period varies depending on the usage conditions Continue Printing Temporarily with Only Black Ink Windows Do one of ...

Page 138: ...s Print in Black 4 Select Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Related Information Temporarily Printing with Black Ink on page 137 Continue Printing Temporarily with Only Black Ink Mac OS Note To use this feature through a network connect with Bonjour 1 Click the printer icon in...

Page 139: ...porary black printing as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Related Information Temporarily Printing with Black Ink on page 137 Continue Printing to Conserve Black Ink for Windows Only When black ink is running low and there is enough color ink remaining you can use a mixture of color inks to create black You can continue printing while pre...

Page 140: ...remaining black ink This window is displayed the next time you print a similar job Disable this feature Select to continue using the remaining black ink This window is not displayed until you replace the black ink cartridge and it runs low again Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered The power cord is...

Page 141: ...etting Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Printer Settings Disable the Power Off If Inactive and Power Off If Disconnected settings Disable the Power Off Timer setting Note Your product may have the Power Off Timer feature or Power Off If Inacti...

Page 142: ... Options Supplies Options or Driver Select Off as the Quiet Mode setting There may be network connection problems with the wireless router Solutions Reboot the wireless router while taking into consideration other users connected to the network If this does not solve the problem place the printer closer to your wireless router or see the documentation provided with the access point The printer is ...

Page 143: ...tificate Application for Configuring Printer Operations Web Config on page 153 Cannot Perform Manual 2 sided Printing Windows EPSON Status Monitor 3 is disabled Solutions On the printer driver s Maintenance tab click Extended Settings and then select Enable EPSON Status Monitor 3 However it may not be available when the printer is accessed over a network or is used as a shared printer The Print Se...

Page 144: ...ce the Ink Cartridges on page 127 Align the print head Aligning the Print Head on page 66 Run a nozzle check to see if the print head nozzles are clogged If there are missing segments in the nozzle check pattern the nozzles may be clogged Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared Note that print head cleaning uses some ink Checking and Clea...

Page 145: ...e date printed on the package or within six months of opening the package whichever is earlier If you turn off the printer wait for at least 12 hours and if print quality has still not improved run Power Cleaning Running Power Cleaning on page 64 If you cannot solve the problem by checking the solutions above you may need to request repairs Contact Epson support Related Information Before Contacti...

Page 146: ...Product Information Paper Information 147 Consumable Products Information 150 Software Information 151 Product Specifications 154 Regulatory Information 160 ...

Page 147: ...uide Epson Business Paper A4 Up to the line indicated by the triangle symbol on the edge guide Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 40 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in...

Page 148: ...symbol on the edge guide Legal 8 5 13 in Indian Legal 1 User Defined mm 89 127 to 215 9 1200 1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears Envelopes Media Name Size Loading Capacity Envelopes Envelope Envelope 10 Envelope DL Envelope C6 5 Paper for Borderless Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epso...

Page 149: ... paper Copy paper Related Information Available Paper and Capacities on page 147 Unavailable Paper Types Do not use the following papers Using these types of paper causes paper jams and smears on the printout Papers that are wavy Papers that are torn or cut Papers that are folded Papers that are damp Papers that are too thick or too thin Papers that have stickers Do not use the following envelopes...

Page 150: ...pecifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Pineapple 604 604XL 604 604XL 604 604XL 604 604XL XL indicates a large cartridge Note For users in Europe visit the following website for information on Epson s ink cartridge yields http www epson eu pageyield For Australia and New Zealand ...

Page 151: ...ter or keep it in top operating condition using the printer driver utility Note You can change the language of the printer driver Select the language you want to use from the Language setting on the Maintenance tab Accessing the printer driver from applications To make settings that apply only to the application you are using access from that application Select Print or Print Setup from the File m...

Page 152: ...e If the printer icon is not displayed on the task bar access the printer driver window click Monitoring Preferences on the Maintenance tab and then select Register the shortcut icon to the taskbar Starting the utility Access the printer driver window Click the Maintenance tab Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the co...

Page 153: ...er s IP address 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run Web Config from the product information screen of the Epson Smart Panel Since the printer uses a self sign...

Page 154: ... Select Go Applications Epson Software Epson Software Updater Related Information Installing the Applications Separately on page 74 Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles 180 Color ink nozzles 59 for each color Weight of Paper Plain Paper 64 to 90 g m2 Envelopes 75 to 100 g m2 Even when the paper thickness is within this range the paper may not ...

Page 155: ... quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 18 0 mm 0 71 in D 40 0 mm 1 57 in Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Resolution 1200 dpi main scan 2400 dpi sub scan Product Information Product Specifications Scanner Specifications 155 ...

Page 156: ...re not supported Network Specifications Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES 1 IEEE802 11n is only available for the HT20 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatible with a Wi Fi connection infrastructure 4 Wi Fi Direct...

Page 157: ... Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Windows 7 or later or OS X El Capitan 10 11 or later Event Manager IPv4 Windows Vista Windows XP or OS X Yosemite 10 10 OS X Mavericks 10 9 5 Epson Connect Scan to Cloud IPv4 Fax Send a fax IPv4 Receive a fax IPv4 Security Protocol SSL TLS HTTPS Server Client...

Page 158: ...60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European users see the following We...

Page 159: ...emperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 Windows 11 or later Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Mac OS Mac OS X 10 9 5 or later macOS 11 or later Note Mac OS may no...

Page 160: ...l EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS NZS4268 C671B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Restrictions on Copying Observe the following restrictions to...

Page 161: ...nsible use of copyrighted materials Printers can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 161 ...

Page 162: ...Where to Get Help Technical Support Web Site 163 Contacting Epson Support 163 ...

Page 163: ...area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your compute...

Page 164: ...formation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located ...

Page 165: ...roduct documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications driv...

Page 166: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 167: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 168: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 169: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 170: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 171: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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