Epson C493A User Manual Download Page 143 | Manualshive

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Paper Does Not Feed Correctly or the CD/DVD Tray is
Not Inserted Correctly

Paper does not feed

Remove the stack of paper and make sure of the following:

❏

You have inserted the paper cassette all the way into the product.

❏

The paper is not curled or creased.

❏

The paper is not too old. See the instructions that came with the paper for more information.

❏

For plain paper, do not load paper above the line just under the

H

or

arrow mark inside the edge guide.

For Epson special media, make sure the number of sheets is less than the limit specified for the media.

&

“Selecting Paper” on page 20

❏

Paper is not jammed inside the product. If it is, remove the jammed paper.

&

“Paper Jams” on page 133

❏

The ink cartridges are not expended. If a cartridge is expended, replace it.

&

“Replacing an ink cartridge” on page 108

❏

You have followed any special loading instructions that came with your paper.

Multiple pages feed

❏

For plain paper, do not load paper above the line just under the

H

or

arrow mark inside the edge guide.

For Epson special media, make sure the number of sheets is less than the limit specified for the media.

&

“Selecting Paper” on page 20

❏

Make sure the edge guides are snug against the edges of the paper.

❏

Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before
loading.

❏

Remove the stack of paper and make sure that the paper is not too thin.

&

“Paper” on page 154

❏

Fan the edges of the stack to separate the sheets, then reload the paper.

❏

If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also
check in your application.
For Windows, check the Copies setting on the Page Layout window.
Mac OS X, check the Copies setting in the Print dialog.

User’s Guide

Troubleshooting for Printing/Copying

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Summary of Contents for C493A

Page 1: ...User s Guide NPD4908 00 EN ...

Page 2: ...or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corpora...

Page 3: ...HICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporat...

Page 4: ... paper feed slot 30 Loading a CD DVD 33 Removing a CD DVD 35 Inserting a Memory Card 35 Placing Originals 36 Scanner glass 36 Copying Copying Documents 39 Basic copying 39 2 Sided copying 39 Layout copying 40 Copy Mode Menu List 41 Printing Basic Operation from the Control Panel 42 Printing photos 42 Printing photos from a digital camera 43 Print photos mode menu list 45 Basic Operation from Your ...

Page 5: ...re Checking the Print Head Nozzles 111 Using the Nozzle Check utility for Windows 111 Using the Nozzle Check utility for Mac OS X 111 Using the control panel 112 Cleaning the Print Head 112 Using the Head Cleaning utility for Windows 113 Using the Head Cleaning utility for Mac OS X 113 Using the control panel 114 Aligning the Print Head 114 Using the Print Head Alignment utility for Windows 114 Us...

Page 6: ...y is ejected or not inserted correctly when sending a CD DVD print job 144 The Product Does Not Print 144 All lights are off 144 Lights came on and then went out 144 Only the power light is on 145 An ink error is indicated after you replace the cartridge 145 Increasing the Print Speed For Windows Only 146 Troubleshooting for Scanning Problems Indicated by Messages on the LCD screen or Status Light...

Page 7: ...r 5 0 or later or Adobe Reader Network Guide PDF Provides network administrators with information on both the printer driver and network settings Help on the product display Provides basic operatingand troubleshootinginstructionson the product sLCD screen SelecttheHelp menu on the control panel Caution Important and Note Caution Important and Note in this manual are indicated as below and have the...

Page 8: ...0 5 8 10 6 x 10 7 x 10 8 x Using Epson Connect Service Using EpsonConnect andothercompanies services youcaneasily print directly from your smartphone tablet PC or laptop anytime and practically anywhere even across the globe For more information about printing and other services visit the following URL https www epsonconnect com Epson Connect portal site http www epsonconnect eu Europe only Note Y...

Page 9: ...covered by the operating instructions Place the product near a wall outlet where the plug can be easily unplugged Do not place or store the product outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the product and not to handle the product with wet hands Keep this product at least 22 cm...

Page 10: ...her device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the product on a flat stable surface that extends beyond the base of the product in all directions If you place the product by the wall leave more than 10 cm between the back of t...

Page 11: ... part Using the product with a wireless connection Do not use this product inside medical facilities or near medical equipment Radio waves from this product may adversely affect the operation of electrical medical equipment Donotusethisproductnearautomaticallycontrolleddevicessuchasautomaticdoorsorfirealarms Radiowaves from this product may adversely affect these devices and could lead to accident...

Page 12: ... items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be p...

Page 13: ... Print Remote Print Driver Scan to Cloud iPrint Other companies services AirPrint Google Cloud Print PictBridge USB LAN WLAN Epson iPrint is an application for iOS and Android Using Epson iPrint you can wirelessly print and scan from your smartphone or tablet For more information visit the following website http ipr to a User s Guide Getting to Know Your Product 13 ...

Page 14: ...eed slot cover b Paper support c Rear paper feed slot d Edge guide e CD DVD tray a Document cover b Paper cassette 1 upper cassette 1 c Paper cassette 2 lower cassette 1 d Front cover 1 e Control panel 2 1 See the following illustration for details 2 The control panel raises automatically when printing starts Lower it manually if necessary User s Guide Getting to Know Your Product 14 ...

Page 15: ...t cover e Edge guides The output tray slides out automatically when printing starts Close it manually if necessary a Document mat b Scanner glass c Memory card light d Memory card slots e External interface USB port User s Guide Getting to Know Your Product 15 ...

Page 16: ... USB port Notes regarding the control panel and the output tray The control panel raises and the output tray slides out automatically when printing starts After printing close the output tray and lower the control panel manually if necessary User s Guide Getting to Know Your Product 16 ...

Page 17: ...peration is the same Button and LCD Buttons Function a Turns the product on or off b Displays the Home menu c LCD screen displays menus Using the LCD screen on page 18 d Scrolls the screen e Press to display the CD DVD label menu The product prepares CD DVD label printing f Cancels returns to the previous menu g Starts copying printing scanning User s Guide Getting to Know Your Product 17 ...

Page 18: ...ow is displayed on the right hand side of the screen Try swiping a bit harder if the touchscreen is slow to respond About Auto Selection Mode Auto Selection Mode displays menus according to your actions Note When you insert a memory card or open the document cover the LCD screen may not display the desired menu In this case press to display the Home menu To disable this function turn off each item...

Page 19: ...duct is on Flashes when the product is receiving data printing copying scanning replacing an ink cartridge charging ink or cleaning the print head Flashes slowly when the product is in sleep mode User s Guide Getting to Know Your Product 19 ...

Page 20: ...ntable side is usually whiter or glossier See the instructionsheetspackedwiththepaperformore information Sometypesofpaperhavecutcornerstohelpidentifythe correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your prints Storing paper Return unused paper to the original package as so...

Page 21: ...gal 4 1 1 User defined 1 1 Envelope 10 10 1 DL 10 1 C6 10 1 Epson Bright White Ink Jet Paper A4 2 80 1 Epson Photo Quality Ink Jet Paper A3 1 A4 80 1 Epson Matte Paper Heavyweight A3 1 A4 20 1 Epson Double Sided Matte Paper A4 4 1 1 Epson Photo Paper A4 20 1 10 15 cm 4 6 in 20 20 1 13 18 cm 5 7 in 20 20 1 Epson Premium Glossy Photo Paper A3 1 A4 20 1 10 15 cm 4 6 in 20 20 1 13 18 cm 5 7 in 20 20 1...

Page 22: ... for manual 2 sided printing is 30 sheets 3 The loading capacity for manual 2 sided printing is 20 sheets 4 The loading capacity for manual 2 sided printing is 1 sheet 5 Even though you can print on paper with a thickness of 0 05 to 0 6 mm some hard paper may not be fed correctly even if the thickness is within this range 6 Borderless printing is not available for 2 sided printing Note The availab...

Page 23: ... why the paper type setting is so important It tells your product what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for your paper For this paper Printer driver paper type Plain paper plain papers Epson Bright White Ink Jet Paper plain papers Epson Iron On Cool Peel Transfer Paper plain papers Epson Ultra Glossy Photo Pap...

Page 24: ... available in your area contact Epson support Technical Support Web Site on page 162 Loading Paper Into the paper cassette Note The available paper type size and loading capacity differs between cassette 1 and 2 See the following section for more information on paper availability Selecting Paper on page 20 Into the paper cassette 1 A Open the front cover Note If the output tray has been ejected cl...

Page 25: ...the paper is not sticking out from the end of the cassette Note Fan and align the edges of the paper before loading For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 20 When you select Cassette 1 2 as the Paper Source load the same size and type of paper in both cassettes When loadinga Photo Stickerssheet placeitfacedown D...

Page 26: ...Note Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Into the paper cassette 2 A Open the front cover Note If the output tray has been ejected close it before pulling out the paper cassette User s Guide Paper and Media Handling 26 ...

Page 27: ...per cassette Note When using Legal size paper remove the CD DVD tray and then extend cassette 2 as shown in the illustration D Slide the edge guide to adjust to the paper size you will use Note If you are loading envelopes skip this step User s Guide Paper and Media Handling 27 ...

Page 28: ...mber of sheets is less than the limit specified for the media Selecting Paper on page 20 When you select Cassette 1 2 as the Paper Source load the same size and type of paper in both cassettes When loadinga Photo Stickerssheet placeitfacedown Donotusetheloadingsupportsheetthatcamewiththe Photo Stickers Use cassette 2 when loading envelopes Load envelopes short edge first with the flap facing up an...

Page 29: ... not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading F Slide the edge guides to the edges of the paper Slide the edge guides to the edges of the envelopes G Keep the cassette flat a...

Page 30: ...a thickness of 0 05 to 0 6 mm some hard paper may not be fed correctly even if the thickness is within this range A Send your print job to the product from your computer or by using the control panel Note Before sending your print job you cannot load paper into the rear paper feed slot B Open the rear paper feed slot cover C Slide out the paper support and then extend and tilt it backwards User s ...

Page 31: ...Slide the edge guide E Insert a single sheet of paper up to A3 size in the center of the rear paper feed slot with the printable side face up until you hear a beep User s Guide Paper and Media Handling 31 ...

Page 32: ...apaperjamorleavewrinklesin your printouts When Button Press is set to Off the printer does not beep when you insert paper To change the settings follow the instructions below Home Setup Printer Setup Sound Button Press Loadtheenvelopeshortedgefirstwiththeflapfacingdownandatthecenteroftherearpaperfeedslot andthen set the edge guide User s Guide Paper and Media Handling 32 ...

Page 33: ...lly after a certain period of time Loading a CD DVD cImportant Do not insert the CD DVD tray while the product is operating Otherwise your product may be damaged or the surface of the CD DVD may become dirty or scratched When ejecting inserting the CD DVD tray make sure nothing is placed on the output tray Note You can also print on a Blu ray Disc A Press on the control panel and then select Load ...

Page 34: ...DVDontheCD DVDtraywiththeprintablesideface up andtheninsertthetrayintotheproduct Makesurethatthe umarksonthetrayandthe dmarksontheproductmatch sothatthelineonthetrayaligns with the product E Press OK on the LCD screen Note The CD DVD tray ejects automatically after a certain period of time User s Guide Paper and Media Handling 34 ...

Page 35: ... print photos in a memory card or save a scanned data in a memory card The following memory cards are supported SD miniSD microSD SDHC miniSDHC microSDHC SDXC microSDXC MemoryStickDuo MemoryStickPRO Duo Memory Stick PRO HG Duo Memory Stick Micro MagicGate Memory Stick Duo CompactFlash Microdrive cImportant The following memory cards require an adapter Attach it before inserting the card into the s...

Page 36: ...portant Do not try to force the card all the way into the slot It should not be fully inserted Do not remove the memory card while the light is flashing The data in the memory card may be lost Placing Originals Scanner glass A Open the document cover User s Guide Paper and Media Handling 36 ...

Page 37: ...ges of your original are not scanned on page 151 Multiple documents are scanned into a single file on page 152 C Close the cover gently Note The folding document cover is useful for flattening documents that are curled or folded on the scanner glass This reduces misalignment of documents when scanning Placing a CD Place the CD in the center Placing photos Place photos 5 mm apart User s Guide Paper...

Page 38: ...ge and then place the second page You can print two pages of a book on a single side of one sheet of paper Select A4 Book 2 up or Book 2 Sided as the layout and place the book Note Close the document cover to avoid direct light such as fluorescent lights when scanning Otherwise the light may affect the scanning result User s Guide Paper and Media Handling 38 ...

Page 39: ...r of copies E Set the color F Press d to make the copy settings G Select the appropriate copy settings such as paper size paper type and quality Note You can preview the copy results before you start copying You can make various layout copies such as 2 sided copy 2 up copy and so on Change the 2 sided or layout settings as necessary H Press x to start copying 2 Sided copying With duplex copying yo...

Page 40: ...Setting Description 1 1 Sided Normal copying 1 2 Sided Two single sided originals are printed onto each side of a single sheet of paper I Make the appropriate settings for Document Orientation or Binding Margin Setting Description Document Orientation Specifies the orientation of your originals Binding Margin Specifies the binding direction of your prints Note Depending on the settings for 2 Sided...

Page 41: ...ear paper feed slot on page 30 B Place original Placing Originals on page 36 C Enter Copy mode from the Home menu D Press d to make the copy settings E Select Layout F Select A4 2 up Copy G Press x to start copying Copy Mode Menu List Refer to the section below for the Copy mode menu list Copy Mode on page 90 User s Guide Copying 41 ...

Page 42: ...Inserting a Memory Card on page 35 Note You can also print photos from an external USB device C Enter Print Photos mode from the Home menu D Select a photo and press or to set the number of copies Note You can crop and enlarge your photo Press Edit and Crop Zoom and then make the settings To select more photos press y and repeat step 4 If you want to correct your images press Edit and PhotoAdjustm...

Page 43: ...assette Into the paper cassette on page 24 B Remove a memory card C Enter Setup mode from the Home menu D Enter External Device Setup Scroll down if necessary E Select Print Settings F Make the appropriate print settings Scroll down if necessary G Connect the camera to the product with a USB cable and then turn on the camera H See your camera s guide to print Compatibility PictBridge File Format J...

Page 44: ...ge 95 B Load photo paper in the paper cassette Into the paper cassette on page 24 C Enter Setup mode from the Home menu D Enter External Device Setup Scroll down if necessary E Select Print Settings F Make the appropriate print settings Scroll down if necessary G Configure the camera s network connection The procedure depends on your camera For more details see the documentation provided with your...

Page 45: ...r top edge of the Start screen and select All apps then select Software Update from EPSON category If you want to change the language of the driver select the language you want to use from the Language setting in your printer driver s Maintenance window Depending on the location this function may not be available Accessing the printer driver for Windows You can access the printer driver from most ...

Page 46: ...g Preferences window select the Shortcut Icon check box Getting information through online help In the printer driver window try one of the following procedures Right click the item then click Help Click the button at the top right of the window then click the item for Windows XP only Accessing the printer driver for Mac OS X The table below describes how to access the printer driver dialog Dialog...

Page 47: ...a Printable area on page 155 After completing the settings print one test copy and examine the results before printing an entire job Basic product settings for Windows A Open the file you want to print B Access the printer settings Accessing the printer driver for Windows on page 45 C Click the Main tab D Select the appropriate Source setting Selecting Paper on page 20 User s Guide Printing 47 ...

Page 48: ...d and then adjust the Expansion slider G Select the appropriate Size setting You can also define a custom paper size For details see the online help H Select Portrait tall or Landscape wide to change the orientation of your printout Note Select Landscape when printing on envelopes I Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant sectio...

Page 49: ...he Printer setting Note Depending on your application you may not be able to select some of the items in this dialog box If so click Page Setup on the File menu of your application and then make suitable settings D Select the appropriate Paper Size setting Note Select XXX Borderless as the Paper Size if you want to print borderless photos Selecting Paper on page 20 E Select the appropriate Orienta...

Page 50: ...age 23 I Select the appropriate Expansion setting during borderless printing to control the amount of the image that extends beyond the edges of the paper J Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below Using the control panel Press y to cancel a print job in progress User s Guide Printing 50 ...

Page 51: ... 130 B Click the Print Queue button The Windows Spooler appears C Right click on the job you want to cancel and then select Cancel For Mac OS X Follow the steps below to cancel a print job Note If you have sent a print job from a Mac OS X 10 6 or 10 5 through the network you may not be able to cancel printing from the computer Press y on the product s control panel to cancel a print job To solve t...

Page 52: ...y way Epson Easy Photo Print lets you lay out and print digital images on various types of paper The step by step instructionsinthewindowletyoupreviewtheprintedimagesandgettheeffectsyouwantwithouthavingtomakeany difficult settings Using the Quick Print function you can perform one click printing with the settings you make User s Guide Printing 52 ...

Page 53: ...oto Print folders and finally double click the Easy Photo Print icon Printing on CD DVD Epson Print CD lets you create CD DVD labels with text and images on your computer then print the labels directly onto 12 cm CDs and DVDs Note Before you print load the CD DVD properly Loading a CD DVD on page 33 Try to test print on a spare CD DVD and check the printed surface after waiting for one full day es...

Page 54: ...lly printed on immediately wipe off the ink Reprinting on the same CD DVD may not improve the print quality If you select CD DVD Premium Surface as the Media Type setting in the printer driver and use a high quality CD DVD you can create high quality CD DVD labels Make sure you let CDs and DVDs dry completely out of direct sunlight before using them or touchingthe printed surface If the printed su...

Page 55: ... CD DVD with a commercially available software package When you print on a CD DVD with a commercially available software package that supports CD DVD printing you have to make the following settings Size A4 Orientation Portrait Source Windows CD DVD Type CD DVD or CD DVD Premium Surface Tray type 1 Epson Tray Type 2 2 1 Needs to be specified depending on the software 2 The name varies depending on...

Page 56: ...vailable at some settings Manual 2 sided printing may not be available when the product is accessed over a network or is used as a shared printer Iftheinkrunslowduringautomatic2 sidedprinting theproductstopsprintingandtheinkneedstobereplaced When inkreplacement is complete the product startsprinting again buttheremaybesomemissingpartsinyourprint Ifthis happens print again the page that has missing...

Page 57: ...2 sided printing option in the Page Layout tab To print folded booklets select Folded Booklet Note When using automatic printing make sure Auto is selected C Click Settings and make the appropriate settings D Check the other settings and print Note When printing automatically and if you are printing high density data such as photos or graphs we recommend making the settings in the Print Density Ad...

Page 58: ...ows A Access the printer settings Accessing the printer driver for Windows on page 45 B Select Reduce EnlargeDocumentandByOutputPaperSize inthe Page Layouttab and thenselect thesize of the paper you are using from the drop down list C Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 46 B Choose Scaletof...

Page 59: ...indows on page 45 B Select Multi Page and then select the Pages per Sheet in the Page Layout tab C Choose the desired number of pages and page order D Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 46 B Select the desired number of Pages per Sheet and the Layout Direction page order in the Layout pane...

Page 60: ...ndows XP you must log on to a Computer Administrator account Follow the steps below on the computer that is connected directly to the product A Windows 8 SelectDesktop Settingscharm andControlPanel ThenselectDevicesandPrintersfromtheHardwareand Sound category Windows 7 Click the start button select Devices and Printers Windows Vista Click the start button select Control Panel and then select Print...

Page 61: ... or Close if you installed additional drivers Adding the product to the other network computers Follow these steps to add the product to each network computer that will access it Note Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer Setting up the product as a shared printer on page 60 A Windows 8 SelectDesktop ...

Page 62: ...a Click Add a network wireless or Bluetooth printer and then click Next Windows XP Select A network printer or a printer attached to another computer then click Next D Follow the on screen instructions to select the product you want to use Note Dependingontheoperatingsystemandtheconfigurationofthecomputertowhichtheproductisconnected theAddPrinter Wizard may prompt you to install the printer driver...

Page 63: ...canner glass Placing Originals on page 36 B Start Epson Scan Windows 8 Select the EPSON Scan icon on the desktop or select EPSON Scan from the Start screen Windows 7 Vista and XP Double click the Epson Scan icon on the desktop Mac OS X Select Applications Epson Software EPSON Scan C Select Home Mode User s Guide Scanning 63 ...

Page 64: ...D Select Text Line Art as the Document Type setting E Click Preview F Click Scan User s Guide Scanning 64 ...

Page 65: ...olor sharpness contrast and other aspects affecting image quality See the Help for more details on Epson Scan Histogram Provides a graphical interface for adjusting highlight shadow and gamma levels individually Tone Correction Provides a graphical interface for adjusting tone levels individually User s Guide Scanning 65 ...

Page 66: ...ing mid tone levels such as skin tones without affecting the highlight and shadow areas of the image Unsharp Mask Sharpens the edges of image areas for an overall clearer image Descreening Removesrippledpatterns knownasmoiré thatcanappearinsubtlyshadedimageareassuchas skin tones Color Restoration Restores the colors in faded photos automatically User s Guide Scanning 66 ...

Page 67: ...tion Makes Black White images clearer and text recognition more accurate by separating the text from the graphics Color Enhance Enhance a certain color You can select from red blue or green Basic Scanning from the Control Panel You can scan documents and send the scanned image from the product to a connected computer Make sureyou have installed software for the product on your computer and connect...

Page 68: ...age You can change the computer name displayed on the control panel using Epson Event Manager If you want to use the Scan to Cloud service visit the Epson Connect portal site Using Epson Connect Service on page 8 E Press x to start scanning Your scanned image is saved Scan mode menu list Refer to the section below for the Scan mode menu list Scan Mode on page 92 Basic Scanning from Your Computer S...

Page 69: ...uto Mode from the Mode list Note If the Show this dialog box before next scan check box is cleared Epson Scan starts scanning immediately without displaying this screen To return to this screen click Cancel in the Scanning dialog box during scanning User s Guide Scanning 69 ...

Page 70: ...r scanned image is saved Scanning in Home Mode HomeModeletsyoucustomizesomescanningsettingsandcheckthechangesyouhavemadeinapreviewimage This mode is useful for basic scanning of photos and graphics Note In Home Mode you can only scan from the scanner glass See the Help for more details on Epson Scan A Place your original s Scanner glass on page 36 User s Guide Scanning 70 ...

Page 71: ... Home Mode from the Mode list D Select the Document Type setting E Select the Image Type setting F Click Preview Previewing and Adjusting the Scan Area on page 76 G Adjust the exposure brightness and other image quality settings H Click Scan User s Guide Scanning 71 ...

Page 72: ... immediately without displaying the File Save Settings window Your scanned image is saved Scanning in Office Mode Office Mode lets you quickly scan text documents without previewing your image Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 36 B Start Epson Scan Starting Epson Scan Driver on page 84 User s Guide Scanning 72 ...

Page 73: ...D Select the Image Type setting E Select the Document Source setting F Select the size of your original as the Size setting G Select an appropriate resolution for your original s as the Resolution setting H Click Scan User s Guide Scanning 73 ...

Page 74: ...gs window Your scanned image is saved Scanning in Professional Mode Professional Mode gives you total control of your scanning settings and lets you check the changes you have made in a preview image This mode is recommended for advanced users Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 36 B Start Epson Scan Starting Epson Scan Driver on page ...

Page 75: ...Mode from the Mode list D Select the type of original s you are scanning as the Document Type setting E Select the Document Source setting F Select Photo or Document as the Auto Exposure Type setting User s Guide Scanning 75 ...

Page 76: ...sic settings and resolution you can preview your image and select or adjust the image area in a Preview window There are two types of preview Normal preview displays your previewed image s in their entirety You can select the scan area and make any image quality adjustments manually Thumbnail preview displays your previewed image s as thumbnail s Epson Scan automatically locates the edges of your ...

Page 77: ...ge exposure make sure all sides of the marquee are located inside the preview image Do not include any areas around the preview image in the marquee Adjusting a marquee You can move the marquee and adjust its size If you are viewing a normal preview you can create multiple marquees up to 50 on each image to scan different image areas as separate scan files To move the marquee position your cursor ...

Page 78: ...uclickAllinthePreviewwindowbeforeyouscan Otherwise onlythearea inside the last marquee you drew will be scanned Various Types of Scanning Scanning a Magazine First of all place your magazine and start Epson Scan Starting a Scan on page 63 A Select Home Mode from the Mode list B Select Magazine as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality set...

Page 79: ...E Click Scan F Select PDF as the Type setting and then click OK Your scanned image is saved User s Guide Scanning 79 ...

Page 80: ...d start Epson Scan Starting a Scan on page 63 A Select Professional Mode from the Mode list B Select the Document Source setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 80 ...

Page 81: ...ared Epson Scan automatically saves your document without displaying the Add Page Confirmation window G Epson Scan starts scanning your document H If you want to scan more pages click Add page Load the document and scan again repeating as necessary for each page If you have finished scanning go to step 9 User s Guide Scanning 81 ...

Page 82: ...s Then use the icons on the bottom of the Editing Page window to select rotate reorder and delete pages See the Help for more details on Epson Scan Click OK when you are finished editing your pages Save File Select this button when you are finished The pages are saved in one PDF file User s Guide Scanning 82 ...

Page 83: ...t Epson Scan Starting a Scan on page 63 A Select Home Mode from the Mode list B Select Photograph as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 83 ...

Page 84: ...another TWAIN compliant scanning program How to start Windows 8 Select the Epson Scan icon on the desktop Or select Epson Scan from the Start screen Windows 7 Vista and XP Double click the EPSON Scan icon on the desktop Or select the start button icon or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Mac OS X Select Applications Epson Software EPSON Scan How to access the help Click th...

Page 85: ...ow to access the help Windows Click the icon in the upper right corner of the screen Mac OS X Click menu Help Epson Event Manager Help ArcSoft Scan n Stitch Deluxe for Windows only This allows you to scan paper such as legal or A3 documents scrapbook pages and artwork by stitching together multiple sections of a page to create one large scanned image How to start Windows 8 Select the Scan n Stitch...

Page 86: ...t Youcanprintyourphotosonamemorycardin various layouts Greeting Card Youcancreatecustomcardswithhandwritten messagesbyusinganA4template Firstprinta template write your message and then scan the template to print your cards Copy to CD DVD YoucancopyyourphotoorCD DVDlabelonto a CD DVD label The image is automatically cropped and resized to fit the CD DVD label Print on CD DVD You can create CD DVD l...

Page 87: ...as the background or as decoration Two types of envelope are available After printing fold the paper following the instruction sheet that can be printed from the Origami Envelope Instruction menu Printing origami envelopes on page 88 Origami Envelope Instruction 1 2 3 4 5 5 6 6 6 6 6 6 7 7 8 8 8 8 8 8 9 9 9 10 10 10 11 160mm 115mm 1 2 3 4 4 4 5 5 5 5 6 6 6 7 7 7 7 8 8 8 9 9 9 10 10 10 11 11 11 11 ...

Page 88: ...er or not to print fold lines on the envelope G Select the image position H Select an envelope size I Load A4 size paper to print envelopes Into the paper cassette 2 on page 26 J Set the number of copies K Press x to start printing the origami envelope L If you select Yes when a message is displayed asking whether or not you want to continue printing go back to step 10 If you select No go to the n...

Page 89: ...ct order Note Placetheinstructionsheetontopofyourenvelopeandfoldbothsheetstogether Whenfinished unfoldthemandremovethe instruction sheet After that fold the envelope only using the creases in the paper as a guide More Functions mode menu list Refer to the section below for the More Functions mode menu list More Functions Mode on page 92 User s Guide More Functions 89 ...

Page 90: ...y A4 Book 2 up Book 2 Sided Reduce Enlarge Custom Size Actual Size Auto Fit Page 10x15cm A4 A4 10x15cm 13x18 10x15 10x15 13x18 A5 A4 A4 A5 A4 A3 Paper Size A4 A5 10x15cm 4x6 in 13x18cm 5x7 in A3 Paper Type Plain Paper Matte Prem Glossy Ultra Glossy Glossy Photo Paper Paper Source Cassette 1 Cassette 2 Rear Paper Feed Slot Document Type Text Text Image Photo Quality Draft Standard Best Document Ori...

Page 91: ...m Minimum Date Off yyyy mm dd mm dd yyyy dd mm yyyy Print Info On Photos Off Camera Settings Camera Text Landmark Fit Frame On Off Bidirectional On Off Clear All Settings Edit Photos Photo Adjustments Enhance Scene Detection Fix Red Eye 2 Brightness Contrast Sharpness Saturation Filter Off Sepia B W Crop Zoom 1Your image is slightly enlarged and cropped to fill the sheet of paper Print quality may...

Page 92: ... visit the Epson Connect portal site Using Epson Connect Service on page 8 Scan to PC JPEG Basic Scanning from the Control Panel on page 67 Scan to PC PDF Scan to PC Email Scan to PC WSD This feature is only available for English versions of Windows 8 7 or Vista More Functions Mode Menu Setting and Options Copy Restore Photos Off On Paper and Copy Settings Paper Size Paper Type Paper Source Border...

Page 93: ...ness Contrast Sharpness Saturation Filter Off Sepia B W Crop Zoom Print Settings Paper Source Quality Expansion Date Print Info On Photos Fit Frame Bidirectional Greeting Card Select Photo and Print Template Print Greeting Cards from Template Browse Browse by Date Cancel Browse Select Location Select Folder Photo Adjustments Enhance Scene Detection Fix Red Eye 2 Brightness Contrast Sharpness Satur...

Page 94: ...ruction Printing origami envelopes on page 88 Coloring Book Photo or Drawing on Scanner Glass Photo on Memory Card Browse Browse by Date Cancel Browse Select Location Select Folder Print Settings Paper Settings Paper Source Density Line Detection 1Your image is slightly enlarged and cropped to fill the sheet of paper Print quality may decline in the top and bottom areas of the printout or the area...

Page 95: ... Printer Setup CD DVD Adjusts the print position Stickers Adjusts the print position Thick Paper Turn on when printing on thick paper Sound Button Press Error Notification Volume Quiet Mode Off On Screen Saver Off Memory Card Data Power Off Timer See Using the control panel on page 117 Sleep Timer Clear All Settings Basic Setup Language Wi Fi Network Settings Wi Fi Network Status You can see the P...

Page 96: ...r registered printer and initializes Google Cloud Print settings to the factory default settings File Sharing Setup USB Wi Fi Network Select which type of computer you want to give write access to the memory card You can select a USB connected or a networked computer Home NW Print Settings Print Settings Paper Size Paper Type Paper Source Quality Bidirectional CD Inner Outer CD Density Clear All S...

Page 97: ...image other than the eyes may be corrected Help Mode Menu Options How to Navigate Using the Touch Screen Load Paper in the Rear Paper Feed Slot Load Paper in the Paper Cassette 1 Load Paper in the Paper Cassette 2 Load an Envelope in the Rear Paper Feed Slot Load Envelopes in the Paper Cassette Load a CD DVD Place a Document on the Scanner Glass Insert Remove a Memory Card USB Flash Drive Adjust t...

Page 98: ...Quiet Mode Menu Settings Quiet Mode Off On User s Guide Menu List of Control Panel 98 ...

Page 99: ...77 277XL For information on Epson s ink cartridge yields visit the following website http www epson eu pageyield XL indicates large cartridges Note Not all cartridges are available in all regions Color Black Cyan Magenta Yellow Light Cyan Light Magenta Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at ...

Page 100: ...y ink Do not push hard or squeeze the ink cartridges or be careful not to drop them Doing so may cause ink leakage Do not disassemble or remodel the ink cartridge otherwise you may not be able to print normally Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing Do not leave the product with the ink cartridges removed or do not turn off the produc...

Page 101: ...rmation refer to Temporary Printing with Black Ink When Color Ink Cartridges are Expended on page 104 If an ink cartridge is running low prepare a new ink cartridge After bringing an ink cartridge inside from a coldstorage site allow itto warm up at room temperature for at least three hours before using it Store ink cartridges in a cool dark place You cannot use the cartridges that came with your ...

Page 102: ... alerts check box If an ink cartridge is running low prepare a new ink cartridge To check the ink cartridge status do one of the following Double click the product shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar see the following section From the shortcut icon on the taskbar on page 46 Open the printer driver click the Maintenance tab then click the EPSON Status Monitor...

Page 103: ...itor icon The EPSON Status Monitor appears Note ThegraphicdisplaystheinkcartridgestatuswhenEPSONStatusMonitorwasfirstopened Toupdatetheinkcartridge status click Update Epsoncannotguaranteethequalityorreliabilityofnon genuineink Ifnon genuineinkcartridgesareinstalled theink cartridge status may not be displayed The ink levels displayed are an approximate indication Using the control panel A Enter S...

Page 104: ...cartridge s as soon as possible See the following section to continue printing temporarily with black ink Note This feature is not available when photos and documents are printed or copied directly from the printer without using a computer Theactual amountof timewill varydepending on theusage conditions imagesprinted print settings andfrequencyof use For Windows Follow the steps below to continue ...

Page 105: ... the network you may need to cancel the print job at the product B Load plain paper or envelope C Access the printer settings Accessing the printer driver for Windows on page 45 D Click the Main tab and make suitable settings E Select plain papers or Envelope as the Type setting F Select the Grayscale check box in Advanced window G Click OK to close the printer settings window User s Guide Replaci...

Page 106: ...teps below to reprint the document with black ink Note If the error stating that a color ink cartridge is expended originates with another computer on the network you may need to cancel the print job at the product For Mac OS X 10 8 Click the button and if an error message appears click OK Follow the steps bellow to reprint the document with black ink B Open System Preferences click Print Scan Mac...

Page 107: ...pe setting J Select the Grayscale check box K Click Print to close the Print dialog box Conserving Black Ink When the Cartridge is Low For Windows Only The window below appears when black ink runs low and there is more color ink than black ink It appears only when plain papers is selected as the paper type and Text is selected as the Quality Option The window gives you the option to either continu...

Page 108: ...acing an ink cartridge Note Make sure that the CD DVD tray is not inserted in the product and that the P light is on but not flashing A Remove the ink cartridge from its package and then remove the cap from the bottom of the cartridge Note Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing B Open the scanner unit The ink cartridge holder moves to...

Page 109: ...e instruction below Home Setup Maintenance Ink Cartridge s Replacement Do not move the ink cartridge holder by hand otherwise you may damage the product C Push the tab to unlock the ink cartridge holder and then remove the cartridge diagonally Note The illustration shows replacement of the cartridge on the far left Replace the cartridge appropriate to your situation User s Guide Replacing Ink Cart...

Page 110: ...the on screen instruction Note Put the cap back on to the removed cartridge s ink supply port Dispose of the used cartridge properly The P light continues to flash while the product is charging ink Do not turn off the product during ink charging If the ink charging is incomplete you may not be able to print Do not insert CD DVD tray until ink charging complete User s Guide Replacing Ink Cartridges...

Page 111: ...sure that A4 size paper is loaded in the cassette 2 C Right click the product icon on the taskbar then select Nozzle Check If the product icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 46 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make sur...

Page 112: ...quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 112 Aligning the Print Head on page 114 Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing you may be...

Page 113: ... Then run the nozzle check again and repeat the head cleaning if necessary If print quality has still not improved contact Epson support Using the Head Cleaning utility for Windows Follow the steps below to clean the print head using the Head Cleaning utility A Make sure that no warnings or errors are displayed on the LCD screen the CD DVD tray is removed and the output tray is ejected B Right cli...

Page 114: ...priate section below Note Do not press y to cancel printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no warnings or errors are displayed on the LCD screen the CD DVD tray is removed and the output tray is ejected B Make...

Page 115: ...e Print Head Alignment icon E Follow the on screen instructions to align the print head Using the control panel Follow the steps below to align the print head using the product control panel A Make sure that no warnings or errors are indicated in the control panel B Make sure that A4 size paper is loaded in the paper cassette C Enter Setup mode from the Home menu D Select Maintenance E Select Prin...

Page 116: ...nd then click the Printer and Option Information button C Select Off 30minutes 1hour 2hours 4hours 8hours or 12hours as the PowerOff Timer setting and click the Send button D Select 3 minutes 5 minutes 10 minutes or 15 minutes as the Sleep Timer setting and click the Send button E Click the OK button For Mac OS X A Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on pag...

Page 117: ...speedmightbereduced For Windows A Access the printer settings Accessing the printer driver for Windows on page 45 B In the Advanced window select Off On or Printer Setting as the Quiet Mode For Mac OS X A Click System Preferences on the Apple menu B Click Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 and then select your product from the Printers list box C Click Opti...

Page 118: ...er smartphone tablet PC or laptop that is connected to the same network as the product Enter the product s IP address in the address bar of the Web browser and search for the product Example IPv4 http 192 168 11 46 IPv6 http fe80 226 abff feff 37cd Note You can check your product s IP address on the product s control panel or by printing a network status sheet Setup Mode on page 95 User s Guide Ma...

Page 119: ...use alcohol or thinner to clean the product These chemicals can damage the product Note Close the rear paper feed slot cover and the output tray when you are not using the product to protect the product from dust Use a soft dry clean cloth to clean the touchscreen Do not use liquid or chemical cleaners Use a soft dry clean cloth to clean the surface of the scanner glass If the glass surface is sta...

Page 120: ...on is needed A Make sure that no warnings or errors are displayed on the LCD screen the CD DVD tray is removed and the output tray is ejected B Load several sheets of A4 size plain paper in the cassette 2 C Enter Copy mode from the Home menu D Press x to make a copy without placing a document on the scanner glass E Repeat step 4 until the paper is not smeared with ink Transporting the Product If y...

Page 121: ...nplug its power cord D Disconnect all other cables from the product E Remove all paper from the rear paper feed slot F Close the rear paper feed slot cover and output tray Then lower the control panel to store G Remove all paper from the paper cassette and re insert the cassette into the product H Repack the product in its box using the protective materials that came with it User s Guide Maintaini...

Page 122: ...r and Utilities Epson Easy Photo Print Epson Print CD Epson Event Manager ArcSoft Scan n Stitch Deluxe for Windows only Follow the steps below to check that the software is installed on your computer For Windows A Windows 8 Select Desktop Settings charm and Control Panel Windows 7 and Vista Click the start button and select Control Panel Windows XP Click Start and select Control Panel B Windows 8 ...

Page 123: ...g Epson website to download and install the software http support epson net setupnavi Uninstalling Your Software You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating system See the following section for information on determining what applications are installed Checking the software installed on your computer on page 122 For Windows ...

Page 124: ...for your product and then click OK G When the confirmation window appears click Yes or Next H Follow the on screen instructions In some cases a message may appear to prompt you to restart your computer If so make sure I want to restart my computer now is selected and click Finish For Mac OS X Note To uninstall your software you need to download the Uninstaller Access the site at http www epson com...

Page 125: ...aller window double click the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the Trash icon Note If you uninstall the printer driver and the name of your product remains in the Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 window select the name of your product and click the remove button User s Guide M...

Page 126: ...age device after you copy files to it or delete files from it To update the information displayed eject and reload the storage device Do not eject your memory card or turn off the product while the memory card light is flashing or you may lose data Copying Files Between a Storage Device and Your Computer Copying files to your computer A Make sure the product is turned on and a storage device is in...

Page 127: ...y card Note After copying a file to a memory card from a Macintosh computer an older digital camera may not be able to read the memory card A Make sure the product is turned on and a storage device is inserted or connected B Windows 8 Right click on the Start screen or swipe from the bottom or top edge of the Start screen and select All apps then select Computer Windows 7 and Vista Click the start...

Page 128: ...nd drag them to the folder on your storage device cImportant For Mac OS X users Whenyouremovethestoragedevice alwaysdragtheremovablediskiconon yourdesktopintothetrashbefore you remove the storage device or you may lose data on it User s Guide Transferring Data Using an External Storage Device 128 ...

Page 129: ...heerrormessagestillappears contactEpson support Communication error Check if a computer is connected Make sure the computer is connected correctly If the error messages still appears make sure that scanning software is installed on your computer and that the software settings are correct A printer s ink pad is nearing the end of its service life Please contact Epson Support Press x to resume print...

Page 130: ...g on page 50 Checking product status If a problem occurs while printing an error message will appear in the status monitor window If an error message appears indicating the product s ink pads are nearing the end of their service life contact Epson support to replace them The message will be displayed at regular intervals until the ink pads are replaced When the product s ink pads are saturated the...

Page 131: ...tor3window ClickingHowto displays ink cartridge replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Technical Support Click Technical Support to access the Epson technical support website Print Queue You can view Windows Spooler by clicking P...

Page 132: ...re printing EPSON Status Monitor displays the ink cartridge status at the time it was opened To update the ink cartridge status click Update Wheninkisloworexpended aHowtobuttonappears ClickHowto andEPSONStatusMonitorwillleadyoustepby step through the ink cartridge replacement procedure User s Guide Troubleshooting for Printing Copying 132 ...

Page 133: ... driver After you have removed the jammed paper press the button indicated in the LCD screen Removing jammed paper from the rear cover A Pull out the rear cover and carefully remove the jammed paper B Carefully remove the jammed paper C Open the rear paper feed slot cover and the rear cover and then carefully remove the jammed paper User s Guide Troubleshooting for Printing Copying 133 ...

Page 134: ...jammed paper from inside the product A Carefully remove the jammed paper B Open the scanner unit Then remove all of the paper inside including any torn pieces cImportant Do not touch the flat white cable connected to the ink cartridge holder User s Guide Troubleshooting for Printing Copying 134 ...

Page 135: ...ly Removing jammed paper from the paper cassette A Open the front cover B Pull out the paper cassette1 C Pull out the paper cassette2 D Remove the jammed paper from the cassette User s Guide Troubleshooting for Printing Copying 135 ...

Page 136: ...loading For plain paper do not load paper above the line just under the H or arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 20 The edge guides are snug against the edges of the paper The product is on a flat stable surface that extends beyond the base in all directions The product will n...

Page 137: ...rintedinthepagelistboxontheleftside andthenselectRemovePagefrom the Print Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Help If you are having print quality problems then compare it with the illustrations below Click the caption under the illustration that best resembles your prints Good sample Good sample Hor...

Page 138: ...per on page 20 If banding appears at intervals of 2 5 cm run the Print Head Alignment utility Aligning the Print Head on page 114 If a moire cross hatch pattern appears on your copy change the Reduce Enlarge setting in the LCD menu or shift the position of your original If there is problem with copy quality clean the surface of the scanner glass Cleaning the exterior of the product on page 119 Ver...

Page 139: ...X check the Color Options dialog box from the Print dialog box See the online help for details Run the Head Cleaning utility to clear any clogged ink nozzles Cleaning the Print Head on page 112 Ifyouhavejustreplacedaninkcartridge makesurethedateonthebox Ifyouhavenotusedtheproductforalong time Epson recommends replacing the ink cartridges Replacing an ink cartridge on page 108 Try to use genuine Ep...

Page 140: ...y quality clean the surface of the scanner glass Cleaning the exterior of the product on page 119 Miscellaneous Printout Problems Incorrect or garbled characters Clear any stalled print jobs Canceling Printing on page 50 Turn off the product and computer Make sure the product s interface cable is securely plugged in Uninstall the printer driver then reinstall it Uninstalling Your Software on page ...

Page 141: ...ver or for your application Uninstall the printer driver then reinstall it Uninstalling Your Software on page 123 Paper or CD DVD only prints halfway or is blank Ifthescannerunitisopenforacertainperiodoftime ifdatareceptionisinterruptedforacertainperiodoftime or depending on your computer or the data the product may stop printing halfway and the paper or CD DVD may be ejected If the scanner unit i...

Page 142: ...in the product Selecting Paper on page 20 For Windows clear all customized settings and select Text as the Quality Option from your printer driver s Main window ForMacOSX choosealowerPrintQualityinthePrintSettingsdialogboxfromyourprinterdriver sPrint dialog box Accessing the printer driver for Windows on page 45 Accessing the printer driver for Mac OS X on page 46 Close any unnecessary application...

Page 143: ...ou have followed any special loading instructions that came with your paper Multiple pages feed For plain paper do not load paper above the line just under the H or arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 20 Make sure the edge guides are snug against the edges of the paper Make su...

Page 144: ...rrectly when sending a CD DVD print job Reinsert the CD DVD tray correctly Loading a CD DVD on page 33 If the tray is ejected when you start a CD DVD print job the product is not ready Wait until you see a message on your screen asking you to insert the tray Then reinsert the tray and press x The Product Does Not Print All lights are off Press P to make sure the product is on Make sure that the po...

Page 145: ...er Ifyouaretryingtoprintalargeimage yourcomputer maynothaveenoughmemory Tryreducingtheresolution of your image or printing the image at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling Printing on page 50 Uninstall the printer driver then reinstall it Uninstalling Your Software on page 123 An in...

Page 146: ...Print Speed For Windows Only Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window User s Guide Troubleshooting for Printing Copying 146 ...

Page 147: ...the following check boxes and print speed may be increased High Speed Copies Always spool RAW datatype Page Rendering Mode Print as Bitmap For more details on each item see the online help User s Guide Troubleshooting for Printing Copying 147 ...

Page 148: ...econnectionbetweenthemtomakesureitis secure Make sure you select the correct product if a scanner list appears when starting to scan Windows When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed make sure you select the model of your product Mac OS X When you start Epson Scan from the Applications folder and the Select Scanner list is displayed make sure you ...

Page 149: ...and then point to Control Panel For Windows 8 Select Desktop Settings charm and Control Panel B Do one of the following Windows 8 and Windows 7 Select System and Security Windows Vista Select Security Windows XP Select Security Center C Do one of the following Windows 8 Windows 7 and Windows Vista Select Allow a program through Windows Firewall Windows XP Select Windows Firewall D Do one of the fo...

Page 150: ...e Product on page 119 Problems With Scanning Time Scanning at a high resolution takes a long time Problems With Scanned Images Scan quality is unsatisfactory Scan quality can be improved by changing the current settings or adjusting the scanned image Image Adjustment Features on page 65 An image on the back of your original appears in your scanned image If your original is printed on thin paper im...

Page 151: ... scanned image A ripple or cross hatch pattern known as moiré may appear in a scanned image of a printed document When scanning your document using the scanner glass try moving your document Select Descreening as the image quality setting Change a resolution setting and scan again Uneven color smears dots or straight lines appear in your image You may need to clean the interior of the product Clea...

Page 152: ...n the documents you may not be able to scan the area you want Use normal preview in Office Mode Home Mode or Professional Mode and create marquees on the area you want to scan Cannot scan in the direction you want Click Configuration select the Preview tab and then clear the Auto Photo Orientation check box Then place your documents correctly Problems Remain After Trying All Solutions If you have ...

Page 153: ...d USB Note The UNIX File System UFS for Mac OS X is not supported Technical Specifications Note Specifications are subject to change without notice Printer specifications Paper path Paper cassette 1 and 2 front entry Rear paper feed slot top entry Capacity 6 0 mm for cassette 1 and 11 0 mm for cassette 2 0 05 mm to 0 6 mm for rear paper feed slot Some hard paper may not be fed correctly even if th...

Page 154: ... switch to a higher grade of paper If all the conditions below are met pre punched paper with binding holes can be used for this product Paper source Rear paper feed slot Hole position Both sides are available Note Adjust the size of your file to avoid printing over the binder holes Single sheets Size A3 297 420 mm B4 257 364 mm A4 210 297 mm 10 15 cm 4 6 in 13 18 cm 5 7 in A6 105 148 mm A5 148 21...

Page 155: ...ight for plain paper 64 g m2 17 lb to 90 g m2 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Paper types Plain paper Weight 75 g m2 20 lb to 90 g m2 24 lb Printable area Highlighted portions show printable area Single sheets Normal Borderless User s Guide Product Information 155 ...

Page 156: ... in 3 0 mm 0 12 in B 3 0 mm 0 12 in 5 0 mm 0 20 in C 3 0 mm 0 12 in 21 0 mm 0 83 in Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared CD DVD A 18 mm B 120 mm User s Guide Product Information 156 ...

Page 157: ...l per color internal 8 bits per pixel per color external maximum Light source LED Network interface specification Wi Fi Standard IEEE 802 11b g n 1 Security WEP 64 128bit WPA PSK TKIP AES 2 Frequency Band 2 4 GHz Communication Mode Infrastructure Ad hoc Wi Fi Direct 3 Ethernet Standard IEEE802 3i u IEEE802 3az 4 Communication Mode Ethernet 100BASE TX 10BASE T 1Complies with either IEEE 802 11b g n...

Page 158: ... or 2 0 compliant All card types standard version compliant Voltage Requirements 3 3 v 1Maximum current is 500 mA 2Adapter required Photo data specifications File format JPEG with the Exif Version 2 3 standard Image size 80 80 pixels to 10200 10200 pixels Number of files Up to 9990 Mechanical Dimensions Storage Width 479 mm 18 9 inches Depth 356 mm 14 0 inches Height 148 mm 5 8 inches Printing Wid...

Page 159: ...Approx 21 W ISO IEC24712 Approx 21 W ISO IEC24712 Ready mode Approx 7 0 W Approx 7 0 W Sleep mode Approx 1 4 W Approx 1 4 W Power off Approx 0 2 W Approx 0 4 W Note Check the label on the back of the product for its voltage Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH Without condensa...

Page 160: ... R TTE directive 1999 5 EC EN300 328 EN301 489 1 EN301 489 17 EN60950 1 For European users We Seiko Epson Corporation hereby declare that the equipment Model C493A is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark...

Page 161: ...DVD R DVD RW and Blu ray Disc are not supported MO drive 1 3GB Hard disk drive USB Flash drive 2TB Formatted in FAT FAT32 or exFAT ExternalstoragedevicesthatarepoweredviaUSBarenotrecommended UseonlyexternalstoragedeviceswithindependentAC power sources Photo data file format DCF Design rule for Camera File system version 1 0 or 2 0 compliant Photo data stored in digital cameras with built in memory...

Page 162: ... Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and...

Page 163: ...the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice OperatorsontheHelpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literatureonnewEpsonproductsandadv...

Page 164: ...son 162 Contrast scan 92 Control panel 17 Copy to CD DVD 86 93 Copy Restore Photos 86 92 Copying 2 sided 39 basic 39 layout 40 Copyright 2 Crop Zoom more functions 92 93 94 print photos 91 D Date print photos 91 Disable Wi Fi 95 Document 92 Document Alert 96 Document Orientation copy 90 scan 92 Document Type copy 90 more functions 93 Documents printing 47 Double Sided Copy 39 90 Driver 84 accessin...

Page 165: ...g ink cartridge status using the control panel 103 precaution 100 saving black ink in Windows 107 temporarily printing with black ink 104 Ink cartridges replacing when expended 108 Ink Levels 95 Interface cables 160 J Jewel Index 93 Jewel Upper 93 L Layout copy 90 more functions 93 Light status lights 148 Lights control panel 17 flashing 145 Loading paper 20 24 30 Lower 1 2 93 M Mac OS X accessing...

Page 166: ...able area specifications 155 Printer Setup 95 Printing 2 sided 56 borderless 47 canceling 50 digital camera 43 document 47 envelope 47 fit to page 58 multiple pages per sheet 59 photo 47 preset 55 printing from 43 shortcut 55 text 47 Problems banding 138 blank pages 141 blurry prints 139 contacting Epson 162 diagnosing 130 incorrect characters 140 incorrect colors 139 margins 140 mirror image 141 ...

Page 167: ...ling 123 Sound 95 Specifications external USB device 161 mechanical 158 memory card 158 paper 154 printer 153 scanner 157 standards and approvals 159 Speed increasing 142 146 Status lights 148 Status Monitor Mac OS X 131 Sticker 16 up 93 System requirements 153 T Technical support 162 Thick Paper 95 Trademarks 2 Transporting product 120 U Upper 1 2 93 USB connector 160 V Various printing 86 W Web ...

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