106
Problem Solving
Problems and Solutions
Most problems you may encounter while operating your printer
have simple solutions. Use the information in this section to find
the source of and solution to printer problems that occur:
❏
“Power supply problems” on page 107
❏
“Paper loading or feeding problems” on page 108
❏
“Printing position problems” on page 110
❏
“Printing or printout quality problems” on page 112
❏
“Network problems” on page 118
You can also use the self test to determine whether the printer or
the computer is causing the problem. See “Printing a Self Test”
on page 103 for instructions on printing a self test. To pinpoint
communication problems, experienced users may want to use
the printer’s hex dump mode described in “Printing a Hex
Dump” on page 104.
To clear a paper jam, see “Clearing Paper Jams” on page 123.