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Epson 30000 - GT - Flatbed Scanner, User Manual

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Epson 30000 - GT - Flatbed Scanner User Manual Download Page 109

103

Chapter 6

Solving Problems

This chapter explains how to interpret the signals from your scanner indicator lights, 
and helps you diagnose and solve scanner problems. It also describes how to uninstall 
your software (if necessary), fix problems with the automatic document feeder, and 
get help from EPSON and other software manufacturers.

For additional troubleshooting tips, see your electronic 

EPSON GT-30000 Reference 

Guide

.

Scanner Lights 

The tables below explain the lights on the scanner.

Scanner indicator lights

 

N

 = on, 

 

O

 = off, 

 

F

 = flashing

Light

Light status

Scanner status

READY

 

N

Ready to scan images

 

F

 (flashing)

Scanning is in progress or the scanner is being 
initialized

ERROR

 

N

 

F

 (rapidly flashing)

An error occurred; see the following table for 
more information

Summary of Contents for 30000 - GT - Flatbed Scanner

Page 1: ...Color Scanner User s Guide ...

Page 2: ... for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION A Note Concerning Responsible Use of Copyrighted Materials Digital cameras and scanners like photocopiers and conventional cameras can be misused by improper copying of copyrighted material While som...

Page 3: ...canner Parts 12 Unlocking the Scanner 13 Installing the Automatic Document Feeder 14 Testing Your Scanner s Operation 16 Connecting the Scanner to Your Computer 17 Connecting to a SCSI Interface 17 Connecting to an IEEE 1394 Scanner Interface 21 Chapter 2 Installing the Software 23 Installing the Scanner Software 23 Installing the Software for Windows Me 24 Installing the Software for Windows 2000...

Page 4: ...ng a Single Original Document 57 Scanning with EPSON TWAIN HS 58 Using the a Start Button 60 Setting Up the a Start Button 60 Chapter 4 Network Scanning 63 Setting Up the Scanner Server 65 Installing the Scanner Server Software for Windows Me 66 Installing the Scanner Server Software for Windows 2000 71 Installing the Scanner Server Software for Windows 98 76 Installing the Scanner Server Software...

Page 5: ...hapter 6 Solving Problems 103 Scanner Lights 103 Problems and Solutions 105 Setup Problems 105 Scanner Problems 106 Software Problems 108 Scanning Problems 110 Uninstalling the Scanner Software 114 Uninstalling EPSON TWAIN HS 114 Uninstalling EPSON TWAIN HS Network 115 Uninstalling EPSON Scan Server 115 Solving Problems with the Automatic Document Feeder 116 Fixing Paper Jams 116 Changing the Docu...

Page 6: ...Assigning an IP Address for Windows 95 and Windows 98 First Release 124 Installing the TCP IP Protocol on Windows NT 4 0 126 Assigning an IP Address on Windows NT 4 0 127 Appendix B Specifications 129 Appendix C Notices 133 System Requirements 133 Important Safety Instructions 134 Declaration of Conformity 135 FCC Compliance Statement 136 ENERGY STAR Compliance 137 Warranty 137 Index 139 ...

Page 7: ...s these features 36 bit color depth and 600 1200 optical resolution lets you capture crisp clean text and high quality images with millions of colors and thousands of shades of gray Speeds through documents with accuracy and detail letter sized monochrome up to 30 ppm color up to 15 ppm landscape at 300 dpi draft mode Large scan bed and auto document feeder let you quickly scan anything from a two...

Page 8: ...lexible modular standard for acquiring viewing converting printing and storing document images PixTools QuickScan A high performance utility that provides an integrated image acquisition environment allowing you to scan view print annotate store and perform image processing on documents NewSoft Presto PageManager for EPSON After you ve scanned your paper documents use this leading document managem...

Page 9: ...g your Reference Guide On Screen Help Most of the applications that come with your scanner include on screen help For EPSON TWAIN HS just click the button or select Help from the menu Electronic Documents Several of the applications that came with your scanner include electronic manuals in the Adobe Acrobat PDF format You ll find electronic user s guides in the Manuals folder on the EPSON GT 30000...

Page 10: ...r copy it to your hard drive and view it from there You must have a web browser for example Netscape Navigator or Internet Explorer versions 3 0 or later If you copy the manual to your hard drive you can read it anytime After you copy the manual just click Start point to Programs then EPSON and select EPSON GT 30000 Reference Guide Follow these steps to view the manual 1 Insert your scanner softwa...

Page 11: ...e GT30000 exe icon The Reference Guide window opens 5 Click View Reference Guide Your browser opens and you see this window Click to install the Reference Guide on your hard drive Click to view the Reference Guide Click a topic to expand its contents ...

Page 12: ...already installed on your computer you can install it with the other scanner software See the software installation instructions for your system in Chapter 1 Setting Up Your Scanner When you open an electronic manual you ll see this toolbar This is the toolbar for Acrobat Reader 4 05 The toolbar for Acrobat Reader 3 0 looks slightly different expanded contents list previous page next page last pag...

Page 13: ... vertical scroll bar on the right side of the document to move through the manual The box to the left of the scroll bar displays the current page number For more information see your Acrobat Reader online guide Locate your PDF manuals as follows ISIS User s Guide Insert your scanner software CD ROM When the EPSON Software Setup screen appears click Browse this CD Open the ISIS folder then the Engl...

Page 14: ...form which appears at the end of the software installation process see Chapter 2 Installing the Software Registering enables you to receive special information on options new products and software upgrades You ll get immediate attention if you have a problem with your scanner ...

Page 15: ... steps in this chapter in the order listed below 1 Unpack and choose a good place for the scanner 2 Unlock the scanner 3 Install the automatic document feeder 4 Test the scanner 5 Set the SCSI ID number and terminator switch SCSI connections only 6 Connect the scanner to your computer ...

Page 16: ... Save the packaging in case you need it later The scanner and automatic document feeder are large and heavy so you may need to have someone help you unpack and lift them Along with this guide your EPSON GT 30000 comes with these items EPSON GT 30000 Scanner Software CD ROM EPSON GT 30000 power cable automatic document feeder installation screws screwdriver knobs ...

Page 17: ... a grounded wall outlet and where your cable can reach your computer Keep the scanner away from direct sunlight and strong light sources Avoid places subject to shocks and vibrations or high or rapidly changing temperatures and humidity Make sure there s enough room behind the scanner for the cables and above the scanner so you can fully raise the document cover 23 4 inches 596 mm 25 9 inches 658 ...

Page 18: ...arts automatic document feeder document table a Start button ERROR light READY light Operate button SCSI terminator switch SCSI interface 68 pin SCSI ID dial SCSI select switch N W SCSI interface 50 pin AC socket optional interface slot ADF connector ...

Page 19: ... scanner Use a coin or large flat head screwdriver to turn the transportation lock button counterclockwise to the unlocked position as shown Always lock the transportation lock before moving the scanner Whenever the transportation lock is locked the scanner lamp must be in the home position on the left side of the scanner See Transporting the Scanner on page 102 for more information unlocked posit...

Page 20: ...elp you unpack and lift it Make sure you have released the transportation lock before installing the ADF For details refer to page 13 To install the ADF 1 Make sure your scanner is turned off then unplug the scanner s power and interface cables if necessary 2 Insert the installation screws that came with the ADF into the holes in the back of the scanner and secure them with the enclosed screwdrive...

Page 21: ...canner lining up the screws with the holes as shown 5 Twist the knobs onto the ends of the screws and tighten them using the screwdriver tool 6 Attach the ADF s connector to the scanner s option interface Then tighten the connector screws 7 Close the ADF ...

Page 22: ... in the power cord 1 Plug the scanner s power cord into a grounded electrical outlet Then open the ADF so you can see the operation of the carriage 2 Press the Operate button to turn on the scanner The READY light on the scanner s front panel flashes and the scanner s carriage moves forward then back The READY light stays on when the scanner is ready to scan If you turn off the scanner wait at lea...

Page 23: ...e an OHCI compliant port or card and must be running a pre installed version of Windows Me or Windows 2000 For installation instructions see page 21 Connecting to a SCSI Interface Before you connect the scanner you must have an ASPI compliant SCSI 2 interface board installed in your computer Some computers come with a SCSI 2 board preinstalled check your computer documentation You may need to chan...

Page 24: ...ner s SCSI terminator is built in with a switch to turn it on or off on the scanner s back panel If the scanner is your only SCSI device leave the terminator turned ON the default setting If the scanner is the last device in the chain leave the terminator turned ON ...

Page 25: ...e and the other for a 50 pin SCSI cable You may need to change the select switch setting depending on the SCSI card and cable you are using in your computer If you are using a 50 pin host adapter and SCSI cable connection anywhere on the bus between the host adapter and the scanner use the N setting Use the W setting for 68 pin SCSI ultra wide host adapter and cable connections ...

Page 26: ...connector locks snap in 3 Connect the pin end of the SCSI cable to the SCSI port on your computer or another SCSI device in the chain and tighten the screws to secure the cable Whether you re connecting the scanner directly to your computer or connecting multiple SCSI devices the total length of the SCSI bus cables must not exceed 9 8 feet 3 meters otherwise the system may not work properly Don t ...

Page 27: ...your PC must have an OHCI compliant port or card and must be running a pre installed version of Windows Me or Windows 2000 Installing the IEEE 1394 Card in Your Scanner Before you begin turn off the scanner and disconnect the power cord and any cables 1 Remove the two screws securing the shield plate to the scanner s optional interface slot and then remove the plate Put the screws in a safe place ...

Page 28: ...our computer At the same time you can use the second connector to connect other IEEE 1394 devices in a daisy chain or tree configuration You can also connect the scanner to another IEEE 1394 device so that it s the last IEEE 1394 device in a chain connected to your computer Neither your scanner nor your computer has to be off when you connect the cable However be careful not to connect or disconne...

Page 29: ...tware for a network scanner go to Chapter 4 Network Scanning Installing the Scanner Software Before you begin installing software make sure you recalibrate your monitor to factory specifications see your monitor documentation for instructions Then follow the instructions for your operating system If you re running Windows Me continue with the next section If you re running Windows 2000 go to page ...

Page 30: ...EEE 1394 driver or see the documentation that came with your card You may be asked to insert your Windows CD ROM during this procedure Make sure you have your Windows CD ROM available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer 1 Turn on your scanner first then turn on your computer 2 When you see ...

Page 31: ...er may be different Click OK to close the Browse window and then click Next 6 Follow the instructions on the screen If you see a message asking for your Windows Me CD ROM insert it and click OK or click Browse and locate the Windows Me source files on your hard drive then click OK 7 When you see the Screen Calibration window move the slider right or left until the stripes match as closely as possi...

Page 32: ...ties window Click the Utility tab and then click the Screen Calibration Utility button 8 When installation is complete click Finish Installing Acrobat Reader and Registering Online Follow these steps to install Adobe Acrobat Reader if it is not already installed on your computer and complete the GT 30000 electronic registration form 1 Double click the My Computer icon on your Windows desktop then ...

Page 33: ...n to a GT 30000 connected to your computer If you want to install software for a network scanner go to Chapter 4 Network Scanning 5 Follow the instructions on the screen If you re done installing software remove the EPSON GT 30000 Scanning Tools CD ROM and restart your computer Then follow the instructions in the next section to make sure your scanner is operating properly If you want to install t...

Page 34: ...to open the Scanners and Cameras Properties window 2 Double click the EPSON GT 30000 icon to display the Properties window 3 Click the General tab then click the Test Scanner or Camera button If the scanner is operating properly a Test Successful message displays Click OK to close the message Device Ready appears next to Status on the Properties window 4 Click OK to close the Properties window ...

Page 35: ... computer you can set up the GT 30000 as the default scanner 1 Open the Windows Control Panel and double click the Scanners and Cameras icon 2 Double click the EPSON GT 30000 icon You see the EPSON GT 30000 Properties window 3 Click the Utility tab Make sure Select as default scanner for EPSON TWAIN HS is checked click Apply and then OK ...

Page 36: ...the instructions on the screen to install your SCSI or IEEE 1394 driver or see the documentation that came with your card You may be asked to insert your Windows CD ROM during this procedure Make sure you have your Windows CD ROM available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer 1 Turn on your ...

Page 37: ...different Click OK to close the Browse window and then click OK 6 Follow the instructions on the screen If you see a message asking for your Windows 2000 CD ROM insert it and click OK or click Browse and locate the Windows 2000 source files on your hard drive then click OK 7 When you see the Digital Signature Not Found screen click Yes If prompted for the EPSON Scanners Driver Disk 1 reinsert your...

Page 38: ...change the screen calibration as long as you continue to use the same display If you need to recalibrate your screen at a later time double click the Scanners and Cameras icon in your Windows Control Panel to open the Scanners and Cameras Properties window Select EPSON GT 30000 on the Devices tab if necessary and click the Properties button to display the EPSON GT 30000 Properties window Click the...

Page 39: ...e Software Setup window appears 3 Click the Add Software button to display the software selection window 4 Make sure a check mark appears beside Acrobat Reader if you need to install it and EPSON GT 30000 Registration then click OK Don t select either of the two network applications EPSON TWAIN HS Network or EPSON Scan Server The EPSON TWAIN HS driver which is already installed on your computer le...

Page 40: ...alling Additional Software on page 49 Testing the Scanner s Operation Windows 2000 Follow these steps to test scanner operation 1 Open the Windows Control Panel and double click the Scanners and Cameras icon to open the Scanners and Cameras Properties window 2 Make sure EPSON GT 30000 is selected and then click the Properties button 3 Click the Test Scanner or Camera button If the scanner is opera...

Page 41: ...r 1 Open the Windows Control Panel and double click the Scanners and Cameras icon to open the Scanners and Cameras Properties window 2 Make sure EPSON GT 30000 is selected and click the Properties button You see the EPSON GT 30000 Properties window 3 Click the Utility tab Make sure Select as default scanner for EPSON TWAIN HS is checked and then click OK 4 Click OK to close the Properties window ...

Page 42: ...SI driver or see the documentation that came with your SCSI card You may be asked to insert your Windows CD ROM during this procedure Make sure you have your Windows CD ROM available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer If you want to use your scanner on a network go to Chapter 4 Network Sca...

Page 43: ...l not match perfectly The recommended setting is 1 8 Then click OK The EPSON Screen Calibration Utility calibrates the preview image you see in your EPSON TWAIN HS driver to match your monitor settings You won t need to change the screen calibration as long as you continue to use the same display If you need to recalibrate your screen at a later time double click the Scanners and Cameras icon in y...

Page 44: ...e Software Setup window appears 3 Click the Add Software button to display the software selection window 4 Make sure a check mark appears beside Acrobat Reader if you need to install it and EPSON GT 30000 Registration then click OK Don t select either of the two network applications EPSON TWAIN HS Network or EPSON Scan Server The EPSON TWAIN HS driver which is already installed on your computer le...

Page 45: ...e 49 Testing Your Scanner Connection Windows 98 You need to verify that your scanner was properly connected and the software was installed correctly Follow these steps to test scanner operation 1 Open the Windows Control Panel and double click the Scanners and Cameras icon to open the Scanners and Cameras Properties window 2 Make sure EPSON GT 30000 is selected then click the Properties button 3 I...

Page 46: ... Windows Control Panel and double click the Scanners and Cameras icon to open the Scanners and Cameras Properties window 2 Select EPSON GT 30000 if necessary and click the Properties button 3 Click the Utility tab Make sure Select as default scanner for EPSON TWAIN HS is checked and then click OK 4 Click OK to close the Scanners and Cameras Properties window The default scanner remains in effect u...

Page 47: ...ons See your monitor documentation for instructions If you want to use your scanner on a network go to Chapter 4 Network Scanning instead You may be asked to insert your Windows CD ROM during this procedure Make sure you have your Windows CD ROM available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer...

Page 48: ...D ROM drive EPSON English WIN95 Then click OK The example on the right shows G as the CD ROM drive Your CD ROM drive letter may be different 4 When you see the window on the right click Finish Then restart your computer Continue with the instructions in the next section to install EPSON TWAIN HS and Acrobat Reader if necessary ...

Page 49: ...he Software Setup window appears 3 Click the Add Software button to display the software selection window 4 You must install EPSON TWAIN HS to use your scanner Make sure a check mark appears beside it Also select Acrobat Reader if you need to install it and EPSON GT 30000 Registration then click OK Don t select either of the two network applications EPSON TWAIN HS Network or EPSON Scan Server The ...

Page 50: ...T 30000 appears in the Scanner Selection list 6 Click Test to check the connection If the scanner software is installed correctly you see Status Device Ready under Scanner Information Click OK to close the window You can test your scanner connection at any time Double click the EPSON TWAIN HS icon in your Windows Control Panel to open the EPSON TWAIN HS window Then click the Test button ...

Page 51: ... a later time double click the EPSON TWAIN HS icon in your Windows Control Panel to open the EPSON TWAIN HS window Then click the Screen Calibration Utility button at the bottom of the window 8 Follow the instructions on the screen to install Acrobat Reader if necessary To make sure your scanner driver is installed correctly verify that the scanner is listed in the Windows Device Manager Click Sta...

Page 52: ...able or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer If you want to use your scanner on a network go to Chapter 4 Network Scanning instead 1 Turn on your scanner first then turn on your computer 2 Log onto Windows NT and insert your EPSON GT 30000 Scanner Software CD ROM in your drive 3 If you don t se...

Page 53: ... network applications EPSON TWAIN HS Network or EPSON Scan Server The EPSON TWAIN HS driver lets you scan when your scanner is connected directly to your computer If you want to use the scanner on a network go to Chapter 4 Network Scanning instead 7 Follow the instructions on the screen to install EPSON TWAIN HS When installation is complete you see the window on the right Make sure SCSI is select...

Page 54: ...setting is 1 8 Then click OK The EPSON Screen Calibration Utility calibrates the preview image you see in your EPSON TWAIN HS driver to match your monitor settings 10 Follow the instructions on the screen to install Acrobat Reader if necessary You won t need to change the screen calibration as long as you continue to use the same display If you need to recalibrate your screen at a later time open ...

Page 55: ...the ISIS driver 1 If necessary insert your scanner software CD ROM in the drive If you don t see the Select Language screen double click My Computer on your desktop then double click the Epson CD ROM icon 2 Make sure English is selected and click OK The Software Setup window appears 3 Click Browse This CD 4 To install the ISIS driver double click the ISIS folder then double click the Setup exe ico...

Page 56: ...anguage screen double click My Computer on your desktop then double click the Epson CD ROM icon 2 Make sure English is selected and click OK The Software Setup window appears 3 Click Browse This CD 4 To install QuickScan double click the Quickscn folder then double click the Setup exe icon Then follow the instructions on the screen 5 When installation is complete click OK then restart your compute...

Page 57: ...r from QuickScan Before you can scan you must select the GT 30000 as your scanner To select the scanner 1 Choose Select Scanner from the File menu In a few moments the Scanner Selection dialog appears 2 Make sure EPSON GT 30000 is selected and click OK ...

Page 58: ... click My Computer on your desktop then double click the Epson CD ROM icon 2 Make sure English is selected and click OK The Software Setup window appears 3 Click Browse This CD 4 To install Presto PageManager double click the pagemgr folder then double click the English folder 5 Double click the Setup exe icon then follow the instructions on the screen 6 When installation is complete click OK then...

Page 59: ...ource Your EPSON GT 30000 scanner comes with two all purpose drivers EPSON TWAIN HS and EPSON TWAIN HS Network as well as the ISIS driver The scanner driver is what you select as the source in your application This is the software that allows your computer to communicate with your scanner It also allows you to select certain settings to optimize the scanned image If you installed EPSON TWAIN HS on...

Page 60: ...e EPSON Stylus Color series use a scanning resolution of up to 300 dpi Try a scanning resolution of 240 dpi for 720 dpi printing Keep the following in mind when you choose a resolution The higher the resolution you select the larger the resulting image file will be For example an 8 5 11 inch original scanned at 300 dpi can produce a 24MB file The same original scanned at 72 dpi creates a 1 3MB fil...

Page 61: ...arge it by scanning at a higher resolution rather than adjusting resolution in your application Each time you modify an image you lose some image quality Keep in mind when you enlarge a small photo you ll need to scan at a high enough resolution to retain your image quality but not so high that your file size is too large to be efficient Batch Scanning You can use batch scanning to save time Batch...

Page 62: ... page 57 Loading the Automatic Document Feeder You can load up to 100 sheets in the automatic document feeder ADF First make sure the document Has no wet ink on it Has no holes Is not ripped or wrinkled Has no staples or other objects attached that may damage the feeder Has no folds Is not a multipart form Is not bound Has no carbon coating Has no cut out areas When scanning high quality color or ...

Page 63: ...of your document 3 Continue with the scanning procedure on page 58 Placing a Single Original Document Follow these steps to position a single page 1 Raise the ADF and place your document face down on the document table 2 Position the document so the horizontal and vertical edges are carefully aligned with the scales on the top and left side of the document table 3 Close the ADF slowly Be careful n...

Page 64: ... If you re accessing a network scanner connected to another computer select EPSON TWAIN HS Network as your input source and click OK You can t select EPSON TWAIN HS as your scanner source if you re using a network scanner and EPSON Scan Server is running EPSON Scan Server disables EPSON TWAIN HS For example choose Acquire from Presto PageManager s File menu The EPSON TWAIN HS main window appears 3...

Page 65: ...ure Generally it s a good idea to use the Auto Exposure button to obtain the best settings for your scan See your electronic EPSON GT 30000 Reference Guide for more information about choosing settings If you need to remove color cast from your image use the Gray Balance Intensity feature 6 When you ve finished making adjustments click the Scan button The READY light on the front of the scanner fli...

Page 66: ...2000 or Windows 98 If you are running Windows 95 or Windows NT the a Start button is disabled To use the a Start button with a network scanner the client computer must start both the host application and EPSON TWAIN HS Network Pressing the a Start button sends the scanned image to the client computer currently connected to the scanner server but does not automatically launch any applications Setti...

Page 67: ...ts box then deselect any applications you don t want to use in the Send to this application list When you finish a check mark should appear only beside the application that you want to assign to the a Start button 5 Click OK to close the EPSON GT 30000 Properties window then click OK again to close the Scanners and Cameras Properties window Press the scanner s a Start button to have EPSON TWAIN HS...

Page 68: ...62 How to Scan ...

Page 69: ...oose which scanner to use Here are some other requirements for sharing a scanner The scanner server must be an IBM Pentium compatible PC running Windows Me Windows 2000 Windows 98 Windows 95 or Windows NT 4 0 with Service Pack 3 or higher Client computers can be running Windows Me Windows 2000 Windows 98 Windows 95 or Windows NT 4 0 Both the client computers and the scanner server must have a netw...

Page 70: ...ration below shows a sample network configuration in which network scanning is available The software you install depends on which computer you re setting up a scanner server or client computer Scanner Server EPSON Scan Server EPSON TWAIN HS TWAIN compliant software Network Client Computers EPSON TWAIN HS Network TWAIN compliant software If you installed EPSON TWAIN HS on the scanner server so tha...

Page 71: ...unlocked and connected to the scanner server see Chapter 1 Setting Up Your Scanner for details If you don t have the TCP IP protocol installed on the scanner server see Appendix A Installing the TCP IP Protocol Follow the instructions for your operating system If you re running Windows Me continue with the next section If you re running Windows 2000 go to page 71 If you re running Windows 98 go to...

Page 72: ...lable or know where to find the Windows source files on your hard disk for example in the Windows folder If you need help contact your computer manufacturer If you ve just installed a SCSI interface card you may be asked to install a SCSI driver at the beginning of installation Follow the instructions on the screen to install the best driver then continue with the scanner server installation 1 Tur...

Page 73: ...WINME on your CD ROM drive The example to the right uses E as the CD ROM drive letter Your CD ROM drive letter may be different Click OK to close the Browse window and then click Next 6 Follow the instructions on the screen If you see a message asking for your Windows Me CD ROM insert it and click OK or click Browse and locate the Windows Me source files on your hard drive then click OK 7 Click Fi...

Page 74: ...nd a single user license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools QuickScan cannot be run over a network 1 If the Select Language window doesn t appear double click the My Computer icon on your Windows desktop then double click the Epson CD ROM...

Page 75: ... HS Network if you want to use a GT 30000 connected to another computer 5 Follow the instructions on the screen to install EPSON Scan Server and any other software you selected in the software selection window 6 Follow the instructions in Installing Additional Software on page 49 if you want to install the ISIS driver PixTools QuickScan or Presto PageManager 7 When you re done installing software ...

Page 76: ... you can set up the GT 30000 as the default scanner 1 Open the Windows Control Panel and double click the Scanners and Cameras icon 2 Double click the EPSON GT 30000 icon You see the EPSON GT 30000 Properties window 3 Click the Utility tab Make sure Select as default scanner for EPSON Scan Server is checked and then click OK ...

Page 77: ...llation Make sure you have it available or know where to find the Windows source files on your hard disk for example in the Windows folder If you need help contact your computer manufacturer If you ve just installed a SCSI interface card you may be asked to install a SCSI driver at the beginning of installation Follow the instructions on the screen to install the best driver then continue with the...

Page 78: ...ROM drive The example to the right uses F as the CD ROM drive letter Your CD ROM drive letter may be different Click OK to close the Browse window and then click Next 6 Follow the instructions on the screen to complete the driver installation If you see a message asking for your Windows 2000 CD ROM insert it and click OK or click Browse and locate the Windows 2000 source files on your hard drive t...

Page 79: ...other software that came with your scanner Your scanner comes with a multi user license 6 for Presto PageManager an unlimited license for EPSON TWAIN HS Network and TWAIN HS and a single user license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools Qui...

Page 80: ...o use the scanner connected to your computer EPSON TWAIN HS is automatically installed when you install the scanner server software Only install EPSON TWAIN HS Network if you want to use a GT 30000 attached to another computer 5 Follow the instructions on the screen to install EPSON Scan Server and any other software you selected in the software selection window 6 Follow the instructions in Instal...

Page 81: ...ult scanner 1 Open the Windows Control Panel and double click the Scanners and Cameras icon to open the Scanners and Cameras Properties window 2 Make sure EPSON GT 30000 is selected and click the Properties button You see the EPSON GT 30000 Properties window 3 Click the Utility tab Make sure Select as default scanner for EPSON Scan Server is checked and then click OK ...

Page 82: ...ns You may be asked to insert your Windows CD ROM during this procedure Make sure you have it available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer 1 Turn on the scanner first then turn on your computer When you see the window on the right click Next The Wizard may also say it has found an unknown ...

Page 83: ...h as closely as possible The stripes will not match perfectly The recommended setting is 1 8 Then click OK The EPSON Screen Calibration Utility calibrates the preview image you see in your EPSON TWAIN HS driver to match your monitor settings You won t need to change the screen calibration as long as you continue to use the same display If you need to recalibrate your screen at a later time double ...

Page 84: ...78 Network Scanning Continue with the instructions in the next section to install EPSON Scan Server and Acrobat Reader if necessary ...

Page 85: ... HS Network and TWAIN HS and a single user license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools QuickScan cannot be run over a network 1 Double click the My Computer icon on your Windows desktop then double click the Epson CD ROM icon 2 Make sure E...

Page 86: ...u want to use a GT 30000 connected to another computer 5 Follow the instructions on the screen If you re installing EPSON TWAIN HS Network in order to use a GT 30000 scanner attached to another computer you ll see a window that asks for the Network Scanner Address the scanner server s IP address Enter the IP address for the computer you want to connect to See page 94 for instructions 6 If you want...

Page 87: ...d you re running Windows 98 you can set up the EPSON GT 30000 as your default scanner 1 Open the Windows Control Panel and double click the Scanners and Cameras icon You see the Scanners and Cameras Properties window 2 Select EPSON GT 30000 if necessary and click the Properties button You see the EPSON GT 30000 Properties window ...

Page 88: ... tab Make sure Select as default scanner for EPSON Scan Server is checked and then click OK 4 Click OK to close the EPSON GT 30000 Properties window The EPSON GT 30000 remains the default scanner until a different default scanner is selected ...

Page 89: ...tor documentation for instructions To install your software on the client computers see Setting Up Client Computers on page 92 instead You may be asked to insert your Windows CD ROM during this procedure Make sure you have it available or know where to find the Windows source files on your hard drive If you need help locating your source files contact your computer manufacturer 1 Turn on your scan...

Page 90: ... drive EPSON English WIN95 Then click OK The example on the right shows G as the CD ROM drive Your CD ROM drive letter may be different 4 When you see the window on the right click Finish Then restart your computer Continue with the instructions in the next section to install EPSON Scan Server and Acrobat Reader if necessary ...

Page 91: ...er license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools QuickScan cannot be run over a network 1 Insert your scanner software CD ROM if it s not already in your CD ROM drive 2 Double click the My Computer icon on your Windows desktop then double cl...

Page 92: ...ou re installing EPSON TWAIN HS follow the instructions on the screen When you see the window on the right make sure SCSI and GT 30000 are selected under Scanner Selection If you re installing EPSON TWAIN HS Network in order to use a GT 30000 scanner attached to another computer you ll see a window that asks for the Network Scanner Address the scanner server s IP address Enter the IP address for t...

Page 93: ...the Scanner Server Start Up Mode on page 91 for details about the start up mode 10 Click Test to test scanner operation OK Scanner available appears under Status if the scanner is communicating with the scanner server Then click OK If you want to share a different network scanner with the client computers you can access the EPSON Scan Server window at any time by double clicking the EPSON Scan Ser...

Page 94: ...ser license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools QuickScan cannot be run over a network 1 Insert your scanner software CD ROM if it s not already in your CD ROM drive 2 Double click the My Computer icon on your Windows desktop then double c...

Page 95: ... 6 If you re installing EPSON TWAIN HS follow the instructions on the screen When you see the window on the right make sure SCSI and GT 30000 are selected under Scanner Selection If you re installing EPSON TWAIN HS Network in order to use a GT 30000 scanner attached to another computer you ll see a window that asks for the Network Scanner Address the scanner server s IP address Enter the IP addres...

Page 96: ... Start Up Mode on page 91 for details about the start up mode 10 Click Test to test scanner operation OK Scanner available appears under Status if the scanner is communicating with the scanner server Click OK to close the window If you want to share a different network scanner with the client computers you can access the EPSON Scan Server window at any time by double clicking the EPSON Scan Server...

Page 97: ...ppears on the Windows taskbar when you start EPSON Scan Server To change from Dialog Box mode to Icon mode click the scanner icon in the upper left corner of the dialog box and select Taskbar Icon from the list To change from Icon mode to Dialog Box mode right click the EPSON Scan Server icon on the taskbar and click Taskbar Icon to deselect it Your setting takes effect when you exit and restart E...

Page 98: ...ur scanner comes with a multi user license 6 for Presto PageManager an unlimited license for EPSON TWAIN HS Network and TWAIN HS and a single user license for PixTools QuickScan and the ISIS driver If you want to install them on additional computers please contact the software manufacturer to purchase additional licenses The ISIS driver and PixTools QuickScan cannot be run over a network 1 Insert ...

Page 99: ... applications selected for installation If you want to deselect Acrobat Reader or the GT 30000 Registration as shown click the application to clear the check mark Then click OK If you re installing the scanner software on Windows 95 or Windows NT click EPSON TWAIN HS to deselect it EPSON TWAIN HS only works if the scanner is connected to your computer ...

Page 100: ...you can open the EPSON TWAIN HS Network window any time by double clicking the EPSON TWAIN HS Network icon in the Control Panel You can enter up to five IP addresses or host names in the Network Scanner Address box You can remove a network scanner address by selecting it in the list and clicking the Delete button 7 Follow the instructions on the screen When you see the Screen Calibration window mo...

Page 101: ...ol Panel to open the EPSON HS Network window Then click the Screen Calibration Utility button at the bottom of the window 8 Follow the instructions on the screen to complete installation of any other software you ve selected in the EPSON Software Setup window 9 If you want to install the ISIS driver PixTools QuickScan or Presto PageManager see page 49 for instructions When you re done installing s...

Page 102: ... on both the scanner server and client computer as the image is pre scanned then scanned If you want to scan more than one image place your second image on the document table and press the scanner s a Start button again Repeat this step for every image you want to scan The settings you chose for the first image apply to these images too The a Start button is only available when you use EPSON TWAIN...

Page 103: ...r You can quit EPSON Scan Server at any time Just click the Exit button on the EPSON Scan Server dialog box Before you exit make sure no client computers are trying to use the scanner Don t exit if the status area of the EPSON Scan Server dialog box indicates that you are connecting to a client Wait until you see the message Waiting for connection If you installed EPSON TWAIN HS on the scanner ser...

Page 104: ...WAIN HS Network and click Select The command you choose from the File menu depends on the host application With some applications for example you might choose Import or Select TWAIN_32 Source 3 Start EPSON TWAIN HS Network If your host application is Presto PageManager for EPSON choose Acquire from the File menu When EPSON TWAIN HS Network starts the EPSON TWAIN HS Network main menu appears and yo...

Page 105: ...e Scan button on the EPSON TWAIN HS Network main window The scanned image is imported into your host application s window You can press the a Start button on the scanner to send the scanned image to the client computer that is currently connected to the scanner server You can click the Start button on the EPSON Scan Server dialog box to send the scanned image to the client computer currently conne...

Page 106: ...l button on the Progress bar To cancel from the scanner server click the Cancel button at the bottom of the EPSON Scan Server dialog box To break the connection between the client computer and the scanner server click the Stop button on the EPSON Scan Server dialog box This closes EPSON TWAIN HS Network on the client computer and allows other client computers to connect to the scanner server ...

Page 107: ...ee cloth Be sure there s no dust on your document table Dust can cause white spots to appear in your scanned image Always unplug the scanner before cleaning Never use an abrasive brush or cleaning product to clean the document table A damaged glass surface can decrease the scanning quality Never use alcohol thinner or corrosive solvent to clean the scanner These chemicals can damage the scanner co...

Page 108: ...ts are necessary consult EPSON Transporting the Scanner If you need to transport the scanner or store it for an extended period you must secure the carriage beforehand Turn on the scanner and wait until the carriage moves to the home position the left side Then turn off the scanner Turn the transportation lock to the locked position to secure the carriage If the scanner is inoperable the carriage ...

Page 109: ...nd get help from EPSON and other software manufacturers For additional troubleshooting tips see your electronic EPSON GT 30000 Reference Guide Scanner Lights The tables below explain the lights on the scanner Scanner indicator lights N on O off F flashing Light Light status Scanner status READY N Ready to scan images F flashing Scanning is in progress or the scanner is being initialized ERROR N F ...

Page 110: ...or Check that the transportation lock is released and then turn the scanner off and on again If this doesn t solve the problem call your EPSON dealer O N Option error There s a problem with an installed option Check to make sure the automatic document feeder is flat against the document table Check that your option is securely connected to the Option connector at the back of the scanner Finally ch...

Page 111: ...r close your application and reopen it If that doesn t work restart your system Check the Plug and Play option for your computer it should be active Windows 95 98 2000 and Me only Turn off both your scanner and computer Then turn on your scanner before you turn on the computer Make sure your SCSI board is installed correctly If the SCSI board is found but not the scanner check the SCSI terminator ...

Page 112: ...for the scanner server is configured to allow traffic from your network Uninstall and reinstall your software See the instructions for uninstalling software beginning on page 114 Scanner Problems The READY light doesn t come on or flashes Check the scanner power cord Make sure the power cord is securely plugged into the scanner and the power outlet and that the scanner is turned on Check that the ...

Page 113: ... scanning at a high resolution try closing other programs before you scan If your computer still doesn t have enough memory to process the image try scanning at a lower resolution or select part of the image to scan If you still cannot scan you may need to upgrade your RAM If you re using a network scanner the scanner may have timed out Check the time out setting on the EPSON TWAIN HS Network wind...

Page 114: ...ontrol Panel Check for conflicts in your SCSI ID setting I O address the interrupt setting for your SCSI board and other settings For information about the SCSI ID setting see Connecting the Scanner to Your Computer on page 17 For information about choosing other settings see your computer manual If you have more than one scanner connected to your computer make sure the GT 30000 is selected as you...

Page 115: ... 30000 is selected as the default scanner The scanner software doesn t work properly Make sure the system requirements for example the operating system version are correct for your software See page 133 Check your computer s memory If you re running other software at the same time using RAM resident programs or have many device drivers the computer may not have enough memory See your software and ...

Page 116: ...ed image is faint or has gaps Check the brightness Decrease the software or driver s brightness setting Try adjusting the Gamma and Exposure settings in the Image Controls window Check the condition of your original If the document is damaged dirty or wrinkled these imperfections will show up in your scan Make sure the document is placed flat against the document table ...

Page 117: ...t of your document may be wrinkled or warped Make sure the document table glass is clean Make sure the scanner is on a flat stable surface The edges of the document aren t scanned Check the position of your document Adjust it so that the image is within the glass area of the document table If colors are patchy or distorted at the edges of the image the document may be too thick or there may be out...

Page 118: ... malfunctioned Contact your EPSON dealer When a line of dots is missing from your printouts your printer has malfunctioned See your printer manual The colors in your scanned image look different than the colors in the original document Experiment with the Unsharp Mask setting Check or uncheck the Unsharp Mask box in the EPSON TWAIN HS main window Try different combinations of gamma and color setti...

Page 119: ...r computer and that you re using the correct cable Make sure the correct printer is selected in your printer software OCR scanning produces poor character recognition Make sure your document is properly aligned on the flatbed Adjust the Threshold setting in the Image Controls window Increase the resolution to 720 dpi The image doesn t scan or you can only scan a few dots Make sure the document is ...

Page 120: ...IN HS Follow the procedure for uninstalling EPSON TWAIN HS on your system Windows Me Windows 2000 and Windows 98 1 Open the Windows Control Panel and double click the Scanners and Cameras icon 2 On the Devices tab select EPSON GT 30000 3 Click the Remove button Then click OK to close the window 4 Restart your computer Windows 95 and Windows NT 1 Click Start then click Programs EPSON Scanner EPSON ...

Page 121: ...enu click Programs EPSON Network Scanner EPSON TWAIN HS Network Uninstall 2 When you re finished restart your computer Uninstalling EPSON Scan Server 1 Click Start Programs EPSON Scan Server and select EPSON Scan Server Uninstall 2 When you re finished restart your computer ...

Page 122: ...ng position for the automatic document feeder ADF Fixing Paper Jams 1 First open the ADF cover to determine where the paper jam occurred 2 If paper is jammed in the feeder open the cover on the left and slowly pull out the jammed paper as shown Be careful not to pull too hard or the paper may tear making it more difficult to remove open jam release cover ...

Page 123: ...n the middle cover and remove the paper Changing the Document Feed Speed When you scan using the automatic document feeder you can select a document feed speed of Low and High Under normal conditions use the high speed mode If you want to scan thick documents or reduce noise of an image use the low speed mode To change the document feed speed lift the ADF and locate the switch as shown Slide the s...

Page 124: ...ation Description of the problem You can purchase supplies and accessories from the EPSON Store at 800 873 7766 or visit www epsonstore com U S sales only In Canada please call 800 873 7766 for dealer referral If you need help using another manufacturer s software with an EPSON product see the documentation for that software for technical support information Service Access World Wide Web From the ...

Page 125: ...ne and E mail EPSON TWAIN HS 562 276 4382 800 922 8911 800 922 8911 fax on demand system http support epson com PixTools QuickScan ISIS Driver 408 325 3800 408 232 9292 www pixtran com support pixtran com NewSoft Presto PageManager 510 445 8616 510 445 8601 www newsoftinc com ...

Page 126: ...120 Solving Problems ...

Page 127: ... card driver and the TCP IP protocol installed In addition both the client computers and the scanner server must have an IP address assigned If you re running DHCP and WINS or if you have a DNS server you may find it easier to use a host name rather than an IP address to identify the scanner server To specify a host name you must enable DNS See your Windows documentation for instructions ...

Page 128: ... installed on if you are not running a DHCP server To check the protocol follow these steps 1 Open the Control Panel and double click the Network Dial Up Connections icon Then double click the Local Area Connection icon to display the screen to the right 2 Click the Properties button to display the Local Area Properties screen 3 Double click Internet Protocol TCP IP to display the Internet Protoco...

Page 129: ... and Windows 95 1 Open the Control Panel and double click the Network icon If necessary click the Configuration tab to display the window on the right 2 Check that TCP IP appears in the list of installed network components If it appears in the list go to Assigning an IP Address for Windows 95 and Windows 98 First Release on page 124 If you don t see TCP IP in the list continue with the next step 3...

Page 130: ...can use an IP address in the following ranges 10 0 0 0 to 10 255 255 255 172 16 0 0 to 172 31 255 255 or 192 168 0 0 to 192 168 255 255 Make sure you use a different IP address for every computer on your network If you use IP addresses in the ranges listed above you may need to change them before you connect the network to the Internet Check with your network administrator Windows 98 Second Editio...

Page 131: ...pecify an IP address and then enter the IP address and subnet mask If you re using a DHCP server on your network you can assign an IP address automatically by selecting Obtain an IP address automatically and clicking OK 3 Click OK to close the TCP IP Properties window then click OK again to close the Network window and have your IP address assignment take effect Make sure you share the IP address ...

Page 132: ...that TCP IP Protocol appears in the list of network protocols If it appears in the list go to Assigning an IP Address on Windows NT 4 0 on page 127 If you don t see TCP IP Protocol in the list continue with the next step 3 Click the Add button You see the screen on the right 4 Select TCP IP Protocol and click OK 5 Continue with the instructions in the next section to assign an IP address ...

Page 133: ...e you connect the network to the Internet Otherwise you ll experience IP address conflicts If your network uses a DHCP server you don t need to obtain an IP address before beginning this procedure the server finds one for you Follow the steps below to assign the IP address to your computer 1 Select TCP IP Protocol in the Network Protocols list on the Protocols tab and then click the Properties but...

Page 134: ...128 Installing the TCP IP Protocol ...

Page 135: ...mum hardware resolution 600 dpi main scan 1200 dpi with Micro Step Drive sub scan The maximum hardware resolution of 600 1200 dpi is achieved using EPSON s Micro Step Drive technology Speed 600 dpi draft mode Color 0 79 msec line approx Grayscale 0 39 msec line approx Line Art 0 39 msec line approx Color separation RGB color filters on CCD Reading sequence Monochrome One pass scanning Color byte s...

Page 136: ...es 254 mm Weight Approximately 66 lb 37 5 kg Electrical Input voltage range 100 to 120 VAC 90 to 132 VAC 220 to 240 VAC 198 to 264 VAC Rated frequency 50 to 60 Hz Rated current 100 to 120 VAC 0 8 A 220 to 240 VAC 0 4 A Power consumption Operating Approximately 60 W Approximately 65 W with ADF unit Standby Approximately 12 W Environmental Temperature Operating 41 to 95 F 5 to 35 C 50 to 89 F 10 to ...

Page 137: ...receives a SCSI Bus Device message IEEE 1394 Scanner Interface Interface type IEEE 1394 compatible Data transfer method Half duplex Data Strobe differential serial Synchronization method Clock synchronization with DS Link Encoding decoding DS Link Logic level 3 3 V Compatible connectors IEEE 1394 1995 compatible Power class Power class code 100 No power supply from external sources Fitted with a r...

Page 138: ...ity 600 000 sheets load eject MCBF Dimensions Width 23 8 inches 606 mm Depth 19 2 inches 488 mm Height 5 3 inches 134 mm Weight Approximately 28 6 lb 13 kg Electrical Input voltage 22 8 to 25 2 VDC 4 75 to 5 25 VDC Input current 24 V 1 3 A 5 V 0 3 A Environmental Temperature Operating 50 to 89 F 10 to 32 C Standby 4 to 140 F 20 to 60 C Humidity without condensation Operating 20 to 80 Standby 95 or...

Page 139: ...ese products for details An IBM compatible PC with a Pentium processor Microsoft Windows 95 Windows 98 Windows Me Windows 2000 or Windows NT 4 0 Service Pack 3 or higher SCSI port IEEE 1394 preinstalled Windows 2000 or Windows Me and an OHCI compatible port or card 32MB RAM 64MB RAM recommended for all systems 50MB available hard disk space CD ROM drive VGA color monitor with 640 480 resolution a ...

Page 140: ...r control systems that regularly switch on and off Do not let the power cord become damaged or frayed If you use an extension cord with the scanner make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating...

Page 141: ...B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this ...

Page 142: ...ing antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Warning The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interf...

Page 143: ...EPSON product prove defective during the warranty period please bring the product securely packaged in its original container or an equivalent to your EPSON Dealer or EPSON Customer Care Center You are responsible for all costs shipping insurance travel time in getting the product to the service location EPSON will at its option repair or replace on an exchange basis the defective unit without cha...

Page 144: ...PERIOD IDENTIFIED ABOVE UNLESS STATED HEREIN ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID IN THE EVENT THE REMEDIES ABOVE FAIL EPSON S ENTIRE LIABILITY SHALL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE EPSON PRODUCT COVERED BY THIS LIMITED WARRANTY EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY NEITHER EPSON AMERICA INC NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LO...

Page 145: ...p 91 to 94 Colors problems 112 Connecting the scanner IEEE 1394 21 to 22 SCSI 17 to 20 D Dial SCSI ID 17 Document feed speed 117 Document position 57 111 Documentation PDF manuals 6 to 7 Reference Guide 4 to 6 E Electrical requirements 130 Electronic Reference Guide 4 to 6 EPSON help 118 to 119 Store 118 EPSON Scan Server changing start up mode 90 installing 66 to 69 71 to 74 76 to 79 82 to 86 87 ...

Page 146: ...ftware 24 to 29 Windows NT 4 0 software 46 to 48 90 IP address assigning 124 to 125 127 ISIS driver accessing 51 documentation 7 installing 49 L Lamp replacing 102 Lights scanner 103 to 104 Loading paper 56 to 57 M Maintenance 101 102 Manuals PDF manuals 6 to 7 Reference Guide 4 to 6 Marquee setting scan area 59 N Network assigning IP address 124 to 125 127 changing scanner server start up mode 90...

Page 147: ...ner 17 to 20 ID number 17 interface specifications 131 select switch 19 terminator switch SCSI 18 Service 118 to 119 Setup problems 105 to 106 Shadow setting 59 Software problems 108 to 109 settings 59 uninstalling 114 to 115 Specifications automatic document feeder 132 IEEE 1394 131 scanner 129 to 131 SCSI 131 Start button assigning applications to 60 to 61 using on a network scanner 98 Start up ...

Page 148: ...canner 34 Windows 95 assigning IP address 124 to 125 scanner software installing 41 to 45 82 to 86 TCP IP protocol installing 123 to 125 Windows 98 assigning IP address 124 to 125 scanner software installing 36 to 40 76 to 79 selecting default scanner 40 TCP IP protocol installing 123 to 125 testing the scanner 39 Windows Me scanner software installing 24 to 29 66 to 69 selecting default scanner 2...

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