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Physical Appearance check of the
meter and lancing device after each
cleaning or disinfection
If you notice any of the following, immediately stop
using the meter and call the Customer Care Service
toll-free at 866-994-3345 (Eastern Standard Time,
Mon-Fri 8:00AM~6:00PM) for assistance:
The symbols, letters, or numbers on the display
are blurry or obscured
The lancing device or meter is scratched or
cracked
Any part of the lancing device or meter has
started to erode or deteriorate
Any printing on the lancing device, meter, or
meter buttons is not legible
Performance check of the meter and
lancing device after cleaning and
disinfection
If you notice any of the following, immediately stop
using the meter and call the Customer Care Service
toll-free at 866-994-3345 (Eastern Standard Time,
Mon- Fri 8:00AM~6:00PM) for assistance:
The meter does not power on or off, does not
beep, or does not display symbols, letters, or
numbers correctly
Results are not stored correctly in the meter
memory
Control solution values are out of range
The lancing device does not cock or fire correctly
The AST clear cap cannot be screwed on
The penetration depth ring cannot be adjusted