16
17
1.5.5
any damage to the Hardware caused by war,
terrorism, fire, accident, natural disasters, intentional
or accidental misuse, abuse, neglect or improper
maintenance, use under abnormal conditions,
accidental drops, spills, or power surges;
1.5.6
any damage to the Hardware caused by
improper installation, connection or malfunction of
a peripheral device such as a printer, optical drive,
network card, or USB device;
1.5.7
any damage to the Hardware through the
Customer’s neglect to protect the Hardware, Software
or System from viruses;
1.5.8
any damage to the Hardware caused by an
external electrical fault or any accident;
1.5.9
fraud, theft unexplained disappearance or
wilful acts;
outside of the first 30 days of original purchase,
Epos Now retains the right to replace or repair the
Hardware with refurbished or remanufactured
parts. If Epos Now determines that the Hardware is
outside of the warranty rights, Epos Now will, at the
Customer’s request, prepare a quote for repair or
replacement of the item in question. The Customer
can then choose to pay for the repair or replacement
or to have its original Hardware returned to it (at the
Customer’s expense).
1.7
Where Epos Now replaces or repairs Hardware
under warranty, or as a chargeable out of warranty
service, the repaired or replacement Hardware
inherits the remaining warranty period from the
original Hardware. If the original Hardware has less
than 30 calendar days of warranty remaining, the
replacement or repaired Hardware will receive a
warranty of 30 calendar days.
1.5.10
liquid or fluid damage or contamination of any
kind; or
1.5.11
any damage caused by user error such
as malware, uninstallation, other programs,
mistreatment or any software problems that are
caused by use of anything other than Epos Now
Software.
1.6
If the Customer believes that the Hardware
contains a fault that is covered by the warranties
provided herein, the Customer must report the issue
to Epos Now in writing within the applicable warranty
period and, at the Customer’s expense, return the
item to Epos Now for inspection. Within 28 days of
receiving the Hardware in question, Epos Now will
examine the item and if covered by the warranty, at
Epos Now’s discretion, Epos Now will either replace
the Hardware with one of similar performance and
capabilities or repair the Hardware. If a device fails
1.8
If any new Hardware fails within the first 30 days
of its original purchase, and is covered by a warranty,
Epos Now will replace the device with new Hardware,
at Epos Now’s expense.
Trademarks
Manufactured by Epos Now, 2 Whiting Road, Norwich
Business Park, Norwich, England, NR4 6DJ.
Epos Now, and the Epos Now logo are trademarks or
registered trademarks of Epos Now Limited.
Summary of Contents for KDS
Page 1: ...KDS User Manual...
