Warranty
Important
Do not confuse maintenance and guarantee. Maintenance and adjustment revisions are not included in the
warranty.
Keep your invoice or sales receipt with date of purchase (the only document that validates the warranty).
Duration of the guarantee:
Bicycle guaranteed 5 years (only frame, rigid fork, handlebar/stem).
Motor, battery, controller, display, guaranteed for 2 years.
•
The guarantee takes effect from the date of purchase by the customer. It is only granted for normal use
of the bicycle.
•
For any warranty claim, the user must present the invoice with the date of purchase.
•
The purchaser cannot claim cancellation of the sale, replacement by a new bicycle or a reduction in price
if the seller is able to repair the defect.
•
The repair of a part does not extend the warranty period.
•
Your bike is not designed to be used:
- in the sand
- in water (engine, battery, controller and display)
- in a saline environment (e.g. on the beach or seaside)
•
Your bike is not designed for prolonged outdoor storage (maximum 12 hours). It must be stored in a dry
and temperate room (frost-free) away from corrosive products: marine environment (e.g. boat deck),
weed-killer, acids, solvents.
General limitation of the guarantee
•
The guarantee only applies to the first owner and is not transferable on resale.
•
The warranty does not apply if the instructions for use, maintenance and all other instructions in the user
manual have not been followed. Thus, the guarantee only applies for use under normal conditions of use
(excluding rental or any other professional use) and does not cover damage resulting from misuse (use by
two people at the same time, overloading, jumps...), failure to observe the precautions for use or an
accident.
•
The warranty does not cover damage to parts with visible signs of impact due to a cause unrelated to the
quality of the bicycle (accident, shock, fall, etc.).
•
The warranty does not cover damage caused by repairs carried out by an unauthorised technician or
resulting from poor maintenance.
•
The warranty does not apply if modifications have been made to the bicycle by the user or by
unauthorised technicians. Modification of any component of the bicycle (frame and/or part, including
paint) may result in serious injury.
•
The warranty does not apply to parts subject to wear and tear:
* Pneumatics
* Hydraulic oils and lubricants
* Brake linings
* Rear light
* Chains and toothed belts
* Handle coverings
* crankset axles and derailleur rollers
* Paintings
* Speed and brake cables
* Battery
* Bearings and plain bearings
•
Variations in battery consumption and performance, as well as a loss of capacity. They are related to the
use of the product, are technically unavoidable and as such do not constitute a material defect.
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