Enviro Water Products Pro Series Water Filter and Salt
Free
NaturSoft
®
System
© 2014 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
Rev
A
Page
19
www.envirowaterproducts.com
Troubleshooting
Problem
Solution
Pressure is dropping off during the carbon wash.
Turn the water off and let the tank sit about 30 minutes
to allow the carbon to settle down off of the basket
inside the tank.
If the pressure drops off again, let the system stand for
72 hours. There is air trapped in the carbon bed that
needs to be released from the tank. After 72 hours have
passed, continue the carbon wash by slowly turning the
water supply back on.
Water leaking at the top of the tank around the head.
You may need to turn the head to tighten it. The tank
head is pre-installed hand-tight, do not overtighten the
head (just turn it snug).
Water inside the tank is gray.
This is normal with all carbon filters and this will slowly
fade away. The carbon inside the tank can still have air
pockets inside that when released, turn the water a little
gray with carbon dust. The carbon dust is harmless.
Water pressure is slowing.
It is recommended that the Sediment Filter be replaced
every 6-9 months depending on the amount of
sediment present in the water supply. If the system has
been working properly and the pressure is slowing, it
may be time to change the Sediment Filter. Check the
Sediment Filter and replace if necessary.
Water appears grey or cloudy.
Water may appear grey or cloudy for the first seven to
ten days after installation due to extra carbon dust.
Water pressure is slowing immediately after installation.
High flow rates such as bathtubs, utility sinks, hose
bibs, multi-headed showers, body sprayers, or anything
that is considered high flow for the first 72 hours should
be avoided. If you suspect a carbon blockage of the top
basket due to a high-flow situation within the first 72
hours of installation, turn off any running water for at
least 10 minutes. This will clear the blockage and you
can resume using water at low or normal flow rates.
Summary of Contents for Carbon Pro Series
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