Entrust Datacard PB8500 Operator'S Manual Download Page 1

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October 2021

528302-001, Rev. A

Operator’s Guide

Datacard Passport Issuance System

PB8500

Summary of Contents for PB8500

Page 1: ...October 2021 528302 001 Rev A Operator s Guide Datacard Passport Issuance System PB8500...

Page 2: ...t Corporation in the United States and other countries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Associ...

Page 3: ...3 Revision Log Revision Date Description of Changes A October 2021 First release of this document...

Page 4: ...9 Supplies 10 Related Documents 10 Chapter 2 System Power On and Power Off 11 Power On the System 11 Power On Troubleshooting 13 Controller Problems 13 Module Boot Problems 13 Power Off the System 14...

Page 5: ...tering Tool 42 Job Details Tab 43 Print Preview 44 Sort and Filter Records in the Job Details Tab 44 Sort by Table Heading 45 Filter by Production Counts 45 Filter by Record Number 45 Choose Columns t...

Page 6: ...3 Multi Book Chip Module 59 Laser 450G Module 60 Secure Overlay 61 Buffer Closer QA Module 62...

Page 7: ...PB8500 Passport Issuance system System Overview The PB8500 passport issuance system has a series of modules that work together to complete the personalization of elements on a passport Available modu...

Page 8: ...er modules The module contains a page confirmation camera to verify that the booklet is opened to the correct page Every system must have at least one Booklet Leafing module near the Input module Opti...

Page 9: ...ta printed on the page and can have holographic or other designs for protection from tampering Quality Assurance The Quality Assurance module captures digital images of the horizontal and or vertical...

Page 10: ...ooling fan in the Output module The cooling fan is available as an installation kit This kit is shipped with a system or additional modules if one is required Auxiliary AC Power Inlet The auxiliary AC...

Page 11: ...ary power cord exceeds 12 amps add more power inlets and cord s to the system Electrostatic Discharge Susceptibility A system can withstand an electrostatic discharge of 15 kV 330 pF storage and 1 5 k...

Page 12: ...pace used 36 inch 45 72 cm clearance on all sides for service access and airflow Total floor space The floor must be level and flat within 0 1 inch per foot 1 mm per 10 cm in any direction System Dime...

Page 13: ...ght calculate the sum of the weights for each module the Controller and any additional casters 11 lbs 5 0 kg For the weight of the controller and each module refer to the PB8500 Passport Issuance Syst...

Page 14: ...modules finish processing passports and then sit idle with motors enabled Most systems have connected hoods so that all or many modules lose power to the motors when hoods are opened Wider modules hav...

Page 15: ...ntroller computer contains a battery backup for the system BIOS If the battery is improperly connected damage to the motherboard can result Replace the battery with only the same or equivalent type re...

Page 16: ...ystem Description Part No Available on CD PB8500 Passport Issuance System Data Formatting Manual 539684 001 This library PB8500 Passport Issuance System Software Administrator s Guide 527378 001 This...

Page 17: ...es procedures for starting stopping and pausing the Datacard PB8500 Passport Issuance system Power On the System The system has a button for starting the Controller computer and an E Stop switch for p...

Page 18: ...n screen It displays the progress of the system during startup and eventually a diagram of the system 5 Power on the system hardware by rotating the E stop switch on the front of the Controller module...

Page 19: ...ller computer is properly connected If the Controller computer starts but does not properly boot up follow the diagnostic procedures for Microsoft Windows Module Boot Problems If none of the modules b...

Page 20: ...then visible in the dial cutout This removes power from the following All modules The system fans Modules that are supplied by additional power cord inlets 4 If you are performing service on the PB85...

Page 21: ...ng the Pause Resume button on the Output module The Pause Resume button has a built in light that shows the following system states Green flashing light System is paused Green light on but not flashin...

Page 22: ...16 System Power On and Power Off...

Page 23: ...ooklets into the Passport Input Module If the booklets are different stock adjust for booklet thickness as described in Adjust for Change of Booklet Thickness on page 18 If booklets are jammed in a mo...

Page 24: ...et at a time Adjustment Procedure 1 Place two booklets into the stacker and move them forward until they both line up with the edge of the booklet separator 2 Loosen the adjustment knob 2 3 Move the b...

Page 25: ...Operator s Guide 19 Printheads for Inkjet Modules Printheads must be replaced by trained service personnel This procedure is documented in the Drop On Demand Module Service Manual Part No 528211 001...

Page 26: ...Supplies Overlay Material When the supply roll is empty replace it with a new roll as described below Replacement Procedure 1 Load the thin film overlay so that the registration mark is at the top of...

Page 27: ...Operator s Guide 21 2 Use the following figure as a guide to thread the thin film overlay through the standard Secure Overlay Module...

Page 28: ...22 Load Supplies...

Page 29: ...presentation of the entire system Module Status In the Production tab of the Production Application each module in the system is represented in graphic form Color coding shows the status of each modul...

Page 30: ...ays change color depending on their fill state white yellow red An Input tray that is running low on passports turns from white to yellow as the supply gets low and to red when the tray is empty Conve...

Page 31: ...on status and machine monitors that give visual indicators of job and machine states For more detailed information refer to Production Station Status Bar on page 39 Messages Error Warning and Info mes...

Page 32: ...ow the steps below to load job files into the database 1 In the Production Station tab Applications Production click Load on the status bar The Load dialog box displays You can select multiple job fil...

Page 33: ...Operator s Guide 27 2 To select the job file click Browse navigate to the file location and click Open The file path displays in the File Name text box...

Page 34: ...dure to run them 1 Open the Production window Applications Production 2 Click the Ready Jobs tab 3 Select the job You can select multiple files to run contiguously 4 Click Start Job Setups specify whi...

Page 35: ...duction Station Applications Production select the All Jobs tab 2 Select the running job 3 Click the Job Details tab you also can click View Details The Job Details tab provides information to monitor...

Page 36: ...rmation such as chip data in the Job Details screen Perform the following procedure to access Print Preview from Job Details 1 Open the Production window Applications Production 2 Select the job in th...

Page 37: ...Preview or Click the Print Preview button If more than one record is selected in the table to preview the row is highlighted in light blue to correspond with the record being previewed in the Print P...

Page 38: ...associated with the selected passport stock as defined in Stock Management Auto Refresh Select the check box to refresh the preview image automatically when any change occurs to the image text or bar...

Page 39: ...on tab 2 Select one of the following Pause Use Pause to stop the job temporarily Click Resume to continue Stop Use Stop if you want to restart at a later date The system finishes any passports that ar...

Page 40: ...he Ready Jobs or All Jobs tab select the job that you want to split 2 Click Split on the bar above the job list The Split dialog box displays the job name and job size 3 To split one job into two jobs...

Page 41: ...hin a job to split into a separate job 1 In the Production window Applications Production under the Ready Jobs or All Jobs tab select the job that you want to split 2 Click the View Details button or...

Page 42: ...36 Production...

Page 43: ...equal to sign from the list Created Enter a number in the text box and then select Hours or Days from the list For example if you enter 5 and select Days only the jobs created in the past five days di...

Page 44: ...manually 4 To override the Reject status select any rejected passports from the list and then click Set Good 5 To hold a passport or passports from being processed when the job runs Select a passport...

Page 45: ...oad buttons and the load status bar The Load button loads a job into the database One job can be loaded at a time When a job is loading the Load status bar gives a visual percentage of the job loaded...

Page 46: ...e rejected passport You can right click a job to open a menu with options for opening the corresponding setups or the Export Setups utility or for viewing data For more information about displaying jo...

Page 47: ...equentially Total Passports The total number of passports in the job Good Passports The number of good passports in the job supplied only if the job has rejects Reject Passports The number of rejected...

Page 48: ...The Input file used for this job Click Clear to clear all parameters and display all jobs in the system Search Filter Parameter Description Name Enter the name of the job in the text box Status Selec...

Page 49: ...ob Setup Select Browse and then select a Job Setup from the dialog box The program displays only jobs that use the selected Job Setup Input File Enter the Input File name into the text box The program...

Page 50: ...nt preview is also available from the right click menu Refer to Preview Products on page 30 for more information Sort and Filter Records in the Job Details Tab In the Job Details tab you can sort the...

Page 51: ...ttom of the Job List pane For example to view records 2700 to 2800 of a job that contains 10 000 passports select Record No from the list enter the range 2700 2800 in the Range box and then click Sear...

Page 52: ...46 Production 2 Click Choose Columns 3 Add or remove column types from the Selected Columns box by using the arrow buttons To select multiple column types use Shift Click or Alt Click...

Page 53: ...rted order alphabetical by input file name You can use the sort indicator control in the Input File column to reverse the order of the groups Within each job group the jobs are initially sorted by cre...

Page 54: ...lowing buttons OK Applies changes Saves and closes the dialog Cancel Closes the dialog no changes are applied Apply Applies changes Saves and the dialog box continues to display Use Defaults Resets al...

Page 55: ...nterface elements including the text of the Production tabs 1 in the following figure Production Statistics 2 Display Fields 3 and Extended help titles and text 4 You also can enable and customize Tab...

Page 56: ...rs Tab Use the toolbar tab to select the font and font size for the toolbar buttons on the Production interface tabs and View Accounts dialog You can use common settings for all toolbars or set the to...

Page 57: ...t the font and font size for the tables on the Production interface tabs and View Accounts dialog The font and font size changes apply to the table column headings and table values You can use common...

Page 58: ...data to display at the bottom of the Production interface tabs with customized sizing and the tool tip option You can set the font and font size for the FIR data view as well as the tool tip You can...

Page 59: ...on the module In addition perform preventive maintenance after any of the following activities Replacing any module assembly sub assembly or adjustable part Performing any unscheduled maintenance Clea...

Page 60: ...wipe the sensors with a dry soft cloth or cotton swab This includes all entry and exit sensors This excludes all tabbed belt sensors and fiber optic sensors Vacuum the upper half of the system Once p...

Page 61: ...ith water Never let liquids spill on the keyboard 3 Remove the track ball from the mouse and wipe with a lint free cloth 4 Wipe the outside of the whole system with a clean cloth dampened in a mild de...

Page 62: ...56 Preventive Maintenance...

Page 63: ...t the system by powering off the Controller PC use the following procedure 1 Make sure that there are no jobs are running and that the system is idle 2 Remove power from the modules by shutting off th...

Page 64: ...to a module Move the belt by rotating the pulley Do not push back against the tab itself Do not touch the camera lens or the laser lens fingerprints and scratches on the lenses can lead to faulty visi...

Page 65: ...2 Use your hand to pull back the horizontal guide and pull the booklet out towards you 3 If necessary turn the pulleys on the entry assembly to advance the booklet into the middle of the module so it...

Page 66: ...e to extract a jammed booklet from the Laser module 1 Lift the module hood 2 Lift the laser chamber cover 3 Rotate the upper booklet guide assembly 1 for clearance to remove the booklet 4 Remove the b...

Page 67: ...r knob counterclockwise to push the booklet into the upstream module Refer to 1 in the figure below If the booklet is near the exit side of the module turn the tabbed belt knob 2 counterclockwise to p...

Page 68: ...ooklet from the Closer or Verification module 1 Lift the module hood 2 Use your hand to dislodge the jammed booklet Move the booklet near the closing area of the booklet track Refer to 1 in the figure...

Page 69: ...d toward the front of the module 3 Slide the vertical cover out of the upper retaining clip 5 Remove the jammed booklet from the module Caution Always remove booklets from the bottom or binding edge P...

Page 70: ...64 Troubleshooting...

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