Service and Installation Manual
10
STANDARD TWO-YEAR WARRANTY
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TWO-YEAR PARTS & LABOR WARRANTY For products produced after serial number 1301ENTH00001.
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ENTRÉE L.L.C. warrants to the original purchaser of every new refrigerated unit, the cabinet and all parts thereof,
to be free from defects in material or workmanship, under normal and proper use and maintenance service as
specified by ENTRÉE LLC and upon proper installation in accordance with the Owner’s Manual supplied with
each Entrée L.L.C. unit. Entrée L.L.C. obligation under this warranty is limited to a period of two (2) years from
the date of original purchase or thirty 30 months after shipment date from Entree, whichever occurs first.Any
model of refrigeration equipment installed in a non-permanent structure, such as a mobile kitchen and/or trailer
shall have a thirty (30) days limited warranty from the date of purchase. Proof of purchase required.
Any part covered under this warranty that is determined by Entrée to have been defective within two (2) years of
original purchase or thirty (30) months after shipment date from manufacturer, whichever occurs first, is limited to
the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall
include standard straight time labor charges only and the established flat rate trip charges.
Warranty does not cover standard wear parts which include door gaskets, incandescent bulbs or fluorescent
bulbs, loosened fasteners of door or lid hinges. Warranty also does not cover issues caused by improper
installation or lack of basic preventative maintenance which includes regular cleaning of condenser coils.
ADDITIONAL THREE-YEAR COMPRESSOR WARRANTY
In addition to the Two (2) year warranty stated above, Entrée L.L.C. warrants its hermetically sealed compressor
to be free from defects in both material and workmanship under normal and proper use and maintenance service
for a period of three (3) additional years from the date of original installation but not to exceed five (5) years and
three (3) months after shipment from the manufacturer. Removal or defacement of the original Serial Number or
Model Number from any Unit shall be deemed to release Entree from all obligations hereunder or any other
obligations, express or implied.
IF THE CUSTOMER IS USING A PART THAT RESULTS IN A VOIDED WARRANTY AND AN ENTREE
AUTHORIZED REPRESENTATIVE TRAVELS TO THE INSTALLATION ADDRESS TO PERFORM WARRANTY
SERVICE, THE SERVICE REPRESENTATIVE WILL ADVISE CUSTOMER THE WARRANTY IS VOID. SUCH
SERVICE CALLS WILL BE BILLED TO CUSTOMER AT THE AUTHORIZED SERVICE CENTER'S THEN
APPLICABLE TIME AND MATERIALS RATES.
If shipment of a replacement part is requested by the end user prior to the arrival in the Entree factory of the part
claimed to be defective, the Original Purchaser must accept delivery of the replacement part of a C.O.D. basis,
with credit being issued after the part has been received and inspected at Entree's plant and determined by
Entree to be within this warranty.
Compressors determined by Entrée L.L.C. to have been defective within this extended time period will, at Entrée
L.L.C. option, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.
The freight charges for sending a replacement compressor are not covered by this warranty. Replacement of a
defective Compressor is limited to one (1) Compressor by us during the three years period.
The three (3) year extended compressor warranty applies only to hermetically sealed parts of the compressor
and does not apply to any other parts or components, including, but not limited to: cabinet, paint finish,
temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or any other
electrical component, etcetera.
