EntraPass MorphoAccess SIGMA Lite Series Installation Manual Download Page 57

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Compatible PC applications

MorphoAccess® SIGMA Lite Series terminals are fully compatible with:



MorphoManager (version 8.0.3 or later),



Morpho Integrator’s Kit (MIK) software development kit (version 6 or later),



MorphoBioToolBox (version 2 or later).

Using Legacy Morpho mode, MorphoAccess® SIGMA Lite Series is also compatible
with:



MEMS (version 7.3.1 or later),



MIK (version 5.4 or later),

The limitations in Morpho Legacy mode are described in the following document:

MorphoAccess® SIGMA Lite Series Release Note - Legacy Morpho limitations

Using Legacy L1 mode, MorphoAccess® SIGMA Lite Series is also compatible with:



SecureAdmin (version v4.1.20.0.1.0.0 or later),

The limitations in L1 Legacy mode are described in the following document:

MorphoAccess® SIGMA Lite Series Release Note - Legacy L1 limitations

www.TURNSTILES.us / www.entrapass.com / 8641 S. Warhawk Road, Conifer, CO 80433 / 303-670-1099

Summary of Contents for MorphoAccess SIGMA Lite Series

Page 1: ...MorphoAccess SIGMA Lite Series Installation Guide www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 2: ... purpose The recipient assumes custody and control and agrees that this document will not be copied or reproduced in whole or in part nor its contents revealed in any manner or to any person except to meet the purpose for which it was delivered This caveat is applicable to all the pages of this document This manual makes reference to names and products that are trademarks of their respective owner...

Page 3: ...contains the history of changes made to the present document Version Date Reference Description 01 October 2015 2015_0000007248 V1 Document creation www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 4: ...he initial package 21 Terminal s front view description 22 Terminal s rear view description 23 MorphoAccess SIGMA Lite Series Technical Characteristics 24 Section 3 Installation Procedure 26 Before proceeding to the installation 27 Installation 28 Required tools not supplied 28 Equipment from the initial package to use 28 Step by step procedure 29 Section 4 Electrical Interface 31 Wiring overview ...

Page 5: ...B connection 46 Wi Fi dongle installation 47 Section 5 User Interface 48 Modes for controlling access rights 49 Introduction 49 Identification mode 49 Authentication verification mode 49 Multi factor mode 50 Proxy mode 50 External database mode also called polling mode 50 Configuring the terminal 52 MorphoAccess 500 or J Series legacy mode 52 Bioscrypt 4G Series legacy mode 52 MorphoAccess SIGMA L...

Page 6: ...sions of documents 70 Documents concerning the MorphoAccess terminal 71 Documents about installing the terminal 71 Documents about administrating using the terminal 71 Documents for the developer 71 Release note 72 Troubleshooting 74 The terminal IP address is unknown or it is not possible to connect to the terminal 74 The sensor is switched off 74 The terminal returns erratic responses to Ping co...

Page 7: ...Annex 1 Finger Placement Recommendations 63 Annex 2 Bibliography 69 Annex 3 Support 73 www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 8: ...supply wiring 33 Figure 11 Output relay wiring 34 Figure 12 Example of electric door strike connection 35 Figure 13 Tamper switch wiring 36 Figure 14 Wiegand input wiring 37 Figure 15 Wiegand output wiring 38 Figure 16 Wiegand port wiring DataClock 40 Figure 17 Wiegand port wiring Data Clock 41 Figure 18 RS 485 port wiring RS485 42 Figure 19 GPIO wiring 43 Figure 20 SDAC wiring 44 Figure 21 RJ45 w...

Page 9: ...Section 1 Introduction www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 10: ...ometric identification and the creation of literally millions of individual fingerprint identification records We believe you will find the MorphoAccess SIGMA Lite Series fast accurate easy to use and suitable for physical access control The MorphoAccess SIGMA Lite Series offers the following advantages high quality optical sensor IQS quality sensor supports multiple input output interfaces used i...

Page 11: ...FC Prox MA SIGMA Lite MPH AC001C MA SIGMA Lite iClass MPH AC001B MA SIGMA Lite Multi MPH AC001B MA SIGMA Lite Prox MPH AC001A MA SIGMA Lite MPH AC001C MA SIGMA Lite iClass MPH AC001B MA SIGMA Lite Multi MPH AC001B MA SIGMA Lite Prox MPH AC001A The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product NOTA MA stands for Mor...

Page 12: ...ly to the earthing system of the building And the terminal block Power Ground must be connected with the earthing system of the other building Note that all connections of the MorphoAccess SIGMA Lite Series terminal described hereafter are of SELV Safety Electrical Low Voltage type Wiring Recommendations Morpho recommends using a gauge AWG20 for 12VDC power supply when the terminal is not powered ...

Page 13: ...s an EMC Class A product according to EMC directive 2004 108 EC This product may cause interference if used in residential areas Such use must be avoided unless the user takes special measures to reduce magnetic emissions to prevent interference to the reception of radio and television broadcast The full Declaration of Conformity is available on demand to your reseller Please provide him the produ...

Page 14: ...n This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turnin...

Page 15: ...necessary for successful communication Others recommendations Potential safety conditions notice If you notice any of the following conditions or if you have other safety concerns do not use the product crackling hissing or popping sound or a strong odor or smoke coming from the product It is normal for these conditions to appear when an internal electronic component fails in a safe and controlled...

Page 16: ... all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the software needed to set up the terminals Pre configure device Connect the terminals to the Ethernet supply power to the terminals and pre configure the terminals Mount devices Mount the terminals in their final lo...

Page 17: ...aring his biometric data with the references previously stored in the terminal database in the form of biometric templates or to verify his identity using the reference stored in a contactless card presented to the terminal An Access Controller 3rd party product The Controller is the element which controls the access rights of the individuals to the secured area For that reason it must be located ...

Page 18: ...ed area which can provide useful features such as manage white lists i e for VIP black lists i e for lost user cards an access request log who and when access granted or denied an event log i e tamper detection access control for evacuation of the building The MorphoAccess terminal is able to work alone without Controller but the protection level of the secured area is lower An Alarm 3rd party pro...

Page 19: ...Section 2 General Description www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 20: ...until the installation of the terminal is completed The screwing of the product to the wall plate is the last stage of the installation The protection accessory provided is optional it is recommended in case of outdoor installation to protect biometric module against dust rain and direct sun rays Figure 2 Box Opening www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 ...

Page 21: ... Box Content 1 One 1 Terminal s body 2 One 1 Wall frame 3 One 1 Pre wired back door 4 One 1 Protection accessory optional to insert over the biometric sensor www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 22: ...on cover when available Buzzer Optical biometrical sensor USB port for configuration and settings with a USB mass storage Sensor protection cap optional 2 8 WVGA touch screen Lite model Status LED Large User feedback LED panel Lite model www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 23: ... Terminal blocks USB port for installation of an optional Wi Fi USB dongle Anti tamper Anti pulling switches RJ 45 female connector Internal Relay Wiegand or Data Clock RS485 GPIO Power supply Tamper Switch www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 24: ...ometrics Morpho Compact Biometric Module inside 500dpi 256 gray levels optical sensor FBI PIV IQS quality sensor False Acceptance Rate FAR adjustable from 1 down to 10 7 Database capacity 3 000 users standard and up to 10 000 users with specific license Log capacity 100 000 records standard and up to 1 000 000 with specific license LAN WLAN connection For terminal configuration and data transfer E...

Page 25: ...f the terminal Anti tamper pulling switches Tamper pulling detection one relay switch Size and weight W x H x D 68mm x 156mm x 62mm 2 68 x 6 14 x 2 44 Weight 280g Environmental conditions Operating temperature 10 C to 55 C 14 F to 131 F Operating humidity 10 RH 80 non condensing Storage temperature 25 C to 70 C 13 F to 158 F Storage humidity 5 RH 95 IP65 once back door attached with the 4 screws T...

Page 26: ...Section 3 Installation Procedure www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 27: ... Figure 6 Removing wall frame It is then possible to fix wall plate on the wall The recommended height for fixing of the terminal is 1 40m top of the product For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 10...

Page 28: ...r equivalent recommended Separate power supply for the deadbolt door strike based on supplier s recommendations External relay if required Networking cable For UL 294 compliance an earthed screen in the wire or around all wires to from product is only required when the wires share space compartment tube with high voltage cables Equipment from the initial package to use One 1 Terminal s body One 1 ...

Page 29: ...ll be switched off before starting the installation The strength of the attachment depends on the solidity of the wall on which the terminal is mounted To ensure water tightness the pre wired back door has to be attached to the product with the 4 screws refer to corresponding picture for process Drilling the mounting holes Figure 7 Drilling template 60 1mm Scale 1 0 Φ 4mm 83 3mm 7 45mm 1400mm 40mm...

Page 30: ...es in particular for Ethernet cable and plug and also for the Wi Fi dongle if applicable Figure 8 Wall plate fixing Place the wall plate against the wall opposite the four holes pierced in the wall see Figure 8 Wall plate fixing Cabling Cable for wiring shall be AWG 20 to 24 length shall be adapted to the size of the hole in the wall to terminal connections and to the distant between the electric ...

Page 31: ...Section 4 Electrical Interface www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 32: ...Discharges ESD Power supply ground shall not be used for peripheral ground All other grounds can be used indifferently Note that all connections of the MorphoAccess SIGMA Lite Series terminal described hereafter are of SELV Safety Electrical Low Voltage type Figure 9 Cabling layout www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 33: ...r supply Must comply with IEC 60950 1 standard 12V to 24V Dc regulated and filtered 1 Amp min at 12V Could be provided by a 12 Volts Wiegand power supply which complies with the Security Industry Association s Wiegand standard March 1995 If sharing power between devices each unit must receive 1A e g two units would require a 12vDC 2A supply POE Power Over Ethernet MorphoAccess SIGMA Lite Series te...

Page 34: ...eristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter for inductive load The internal relay is designed for at least 100 000 cycles Inductive load management requires a parallel diode for a better contact lifetime www TURNSTILES us www entrapass com 8641 S Warhawk Road Coni...

Page 35: ...le of electric door strike connection VCC 30V Imax 1A Electric door lock Overswing diode MorphoAccess SIGMA Lite Terminal Button on other side of the door Relay Pin 1 Relay Pin 2 www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 36: ... contact open Nominal characteristics of switch block Electrical characteristics 100 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoAccess SIGMA Lite Series terminal is part of security system it is customer s responsibility to connect the tamper switch contact to physical access controller in order to detect unauthorized access to the connector block...

Page 37: ... type required Open drain or 5V 5 15 White Red WIEGAND_IN1 In Wiegand IN D1 Output type required Open drain or 5V 5 11 Yellow GPO0 WIEGAND_LEDIN Out Wiegand LEDIN typical 5VDC option 20 Black Red WIEGAND_GND Ground for Wiegand If pull up s to 12V have been added on D0_IN and D1_IN inputs on a previous installation with a MorphoAccess 500 Series terminal these resistors must be removed to avoid any...

Page 38: ...ut Wiegand OUT D0 5V TTL 16 White WIEGAND _OUT1 Out Wiegand OUT D1 5V TTL 17 Blue WIEGAND_LEDOUT1 In Wiegand LED IN 1 option panel feedback Output type required Open drain or 5V 5 18 Blue Red WIEGAND_LEDOUT2 In Wiegand LED IN 2 option panel feedback Output type required Open drain or 5V 5 20 Black Red WIEGAND_GND Ground for Wiegand The use of LED IN 1 and LED IN 2 wires is described in the paragra...

Page 39: ...Lite Series terminal timeout value must be adjusted to a value a little bit higher than the maximal value of the controller response time Warning if the LED2 wire is connected it must be constantly maintained in the high state The controller supports LED1 and LED2 signals When the controller supports one relay contact for each of the possible answers then The access granted contact must be connect...

Page 40: ...te terminal Figure 16 Wiegand port wiring DataClock 13 Green Red WIEGAND_IN0 In Data Output type required Open drain only 15 White Red WIEGAND_IN1 In Clock Output type required Open drain only 11 Yellow GPO0 WIEGAND_LEDIN Out Card present signal if configured only one selectable for Morpho Legacy 20 Black Red WIEGAND_GND Ground for Wiegand www TURNSTILES us www entrapass com 8641 S Warhawk Road Co...

Page 41: ...ol Panel ACP Figure 17 Wiegand port wiring Data Clock 14 Green WIEGAND _OUT0 Out Data 5V TTL 16 White WIEGAND _OUT1 Out Clock 5V TTL 17 Blue WIEGAND_LEDOUT1 In Card present signal if configured only one selectable for Morpho Legacy 18 Blue Red WIEGAND_LEDOUT2 In Card present signal if configured 20 Black Red WIEGAND_GND Ground for Wiegand www TURNSTILES us www entrapass com 8641 S Warhawk Road Con...

Page 42: ... Rx Tx non inverting signal 7 Blue Red RS485_B In Out RS485 Rx Tx inverting signal 6 Black Red RS485_GND Ground RS485 implementation is limited to half duplex communication So only Tx Tx and ground reference signals are necessary Depending on the RS485 network an impedance adaptation may be required For farthest terminal a 120 Ohms resistor termination may be added outside the terminal between Tx ...

Page 43: ... 8V to 5V 10 Orange Red GPI_1 In Digital Input 1 8V to 5 V 11 Yellow GPO_0 Out Digital Output 5V 5mA max 12 Yellow Red GPO_1 Out Digital Output 5V 5mA max 8 Black Red GPIO_GND Ground www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 44: ... door contact is not used GPI1 and GPO1 shall be connected together External Power supply GPI_1 GPO_0 Push button Motion sensor GPI_0 GPO_1 RELAY_COM RELAY_NO NC Door contact Door strike www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 45: ...By default MorphoAccess SIGMA Lite Series terminal is configured in DHCP mode Recommendations for RJ45 wiring Pin 1 2 3 4 5 6 7 8 Signals Data pair 1 Data pair 1 Data pair 2 NC POE pin dedicated NC POE pin dedicated Data pair 2 Ground pin dedicated NC POE pin dedicated EIA TIA T568B Colors White orange Orange White green Blue White blue Green White brown Brown EIA TIA T568A Colors White green Whit...

Page 46: ...cro USB type A USB type A female adapter or cable which can be found in Morpho catalogue with ref 293658551 Please report to MorphoAccess SIGMA Lite Series Administration Guide for more information USB connection is limited to USB mass storage key connection power consumption shall not exceed 200mA www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 47: ... Fi dongle Wi Fi feature requires the product to be powered from an external DC 12V to 24V power supply the POE doesn t provides enough power for both the terminal and the Wi Fi dongle Only Wi Fi dongle delivered by Morpho kit reference XXX TBD may be installed with the terminal for WLAN Wireless Local Area Network operation Cable has to be plugged on the upward USB connector of the rear panel as ...

Page 48: ...Section 5 User Interface www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 49: ...c sensor compatible with the terminal such as MorphoSmart sensors The access control by identification process is started when a finger is detected on the biometric sensor When the user requests the access his identity is unknown and it is the terminal that searches for his identity The terminal grants the access if a match is found the user is identified otherwise the access is denied the user re...

Page 50: ...eries terminal high level functions Identification function Authentication function Read data on a contactless card Access control result signal command The MorphoAccess SIGMA Lite Series terminal is driven through an Ethernet or Wi Fi link using TCP SSL or TLS protocol The MorphoAccess SIGMA Lite Series terminal acts as a server it is either waiting for a command or executing a command The comman...

Page 51: ...rnal device and granted access accordingly MorphoAccess SIGMA Lite Series terminal also has distant commands to retrieve polling buffer status and polling buffer data Refer to the MorphoAccess SIGMA Lite Series Host System Interface Specification document How to Activate External database mode can be activated through Webserver Complete Configuration by setting ucc enable_external_database paramet...

Page 52: ...onfigured in Legacy Morpho mode the following methods can be used to configure the terminal through the Ethernet interface remote management through a Wi Fi connection license and dongle required Configuration procedures are described inside the MorphoAccess SIGMA Lite Series Administration Guide as follows Section 4 Terminal Configuration And Administration Bioscrypt 4G Series legacy mode MorphoA...

Page 53: ...When terminal mode is switched from MA5G to any of the legacy modes the entire configuration excepted communication links and all databases are erased NOTA The terminal is rebooted on mode change and factory settings are applicable Once the product is configured in native mode the following methods can be used to configure the terminal through the Ethernet interface remote management through a Wi ...

Page 54: ...Access SIGMA Lite Series Administrator User Guide for key configuration description Ignore the event default useful during normal maintenance operations Send an alarm message to the Central Access Controller through the usual channel of the access control result messages Wiegand DataClock RS485 Ethernet or Wi Fi An alarm switch relay contact is directly available on block terminal tamper switch pi...

Page 55: ...Section 6 Accessories Software Licenses and PC Applications www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 56: ...l Power supply units Contactless smartcards MIFARE 1k 4k DESFire 2k 4k 8k MA WI FI PACK containing a Wi Fi USB dongle to activate Wi Fi capability on your terminal User database size license MA_10K_USERS enabling database size upgrade from 3 000 to 10 000 users capacity max 3 fingers per record at creation of the database www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303...

Page 57: ...7 3 1 or later MIK version 5 4 or later The limitations in Morpho Legacy mode are described in the following document MorphoAccess SIGMA Lite Series Release Note Legacy Morpho limitations Using Legacy L1 mode MorphoAccess SIGMA Lite Series is also compatible with SecureAdmin version v4 1 20 0 1 0 0 or later The limitations in L1 Legacy mode are described in the following document MorphoAccess SIGM...

Page 58: ...Section 7 Recommendations www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 59: ... combustible gasses or materials Specific precautions for terminals equipped with a contactless smartcard reader It is recommended to install terminals equipped with a contactless smartcard reader at a certain distance 30cm from metallic elements such as iron fixations or lift gates or radio product such as contactless smartcard reader Performances in terms of contactless badge reading distance wi...

Page 60: ...re prohibited Legacy mode When terminal mode is switched from MA5G mode to any of the legacy modes the entire configuration except communication links and all databases are erased The terminal is rebooted on mode change and factory settings are applicable Firmware legacy limitations are described in the MorphoAccess SIGMA Lite Series Release Note Hardware legacy differences are described below Pow...

Page 61: ...x protocols shall only be enabled at one time else priority is given to Wiegand then Dataclock then RS485 Wiegand Output port only LED IN inputs Dataclock Output port Yes Output port Input port LED OUT port LED IN by GPO Dataclock No Yes RS 485 Half duplex Slave only Half duplex Slave only GPI GPO 4G Lite Series MA J Series MA SIGMA Lite Series GPI 2 GPI No 2 GPI GPO 1 GPO 1 TTLOUT_H and 1 TTLOUT_...

Page 62: ... NC Normally closed COM Common RS232 communication 4G Lite Series MA J Series MA SIGMA Lite Series Not available Not available Not available Anti theft Tamper switches 4G Lite Series MA J Series MA SIGMA Lite Series Anti theft switch No Yes Yes Tamper switch Yes Yes Yes Warning to a host if the product isn t supplied No Yes Yes www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 804...

Page 63: ...Annex 1 Finger Placement Recommendations www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 64: ...ze the contact between the fingerprint and the sensor Exert firm but not excessive finger pressure on the surface of the sensor Do not press too hard Do not slide nor roll the finger across the sensor Do not move the finger during acquisition Wait for the extinction of sensor backlight before removing the finger www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 65: ...l areas for biometric data Fingerprint central area must be aligned with sensor center Area containing the maximum information www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 66: ... height Align center of 1st phalanx with sensor center Finger angle The finger must be parallel to sensor sides IDEAL POSITION IDEAL POSITION www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 67: ...inger must be parallel to the sensor surface Finger rotation Finger must be parallel to the sensor surface IDEAL POSITION IDEAL POSITION www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 68: ...er is wet o Solution wipe the finger The finger is dry o Solution warm up the finger and or add a little bit of humidity The finger is dirty o Solution wash hands Remove bandages or adhesive tapes from the fingerprint area Do not press or tense finger to avoid blood vessels constriction www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 69: ...Annex 2 Bibliography www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 70: ...downloaded from our web site at the address below www biometric terminals com Login and password required to allow access to the private part To request a login please contact your sales representative www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 71: ...lable on the terminal and procedures for configuring the terminal It also contains the full description of all the configuration parameters for the terminal This document is in English MorphoAccess SIGMA Lite Series Parameters Guide Ref 2015_2000010197 This document contains the full description of all the terminal configuration parameters This document is in English Documents for the developer Mo...

Page 72: ...s published describing the new features the supported products the potential known issues the upgrade downgrade limitations the recommendations the potential restrictions www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 73: ...Annex 3 Support www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

Page 74: ...eck that the database contains at least one record Check that the identification mode is enabled The terminal returns erratic responses to Ping commands Check the subnet mask Ask the network administrator for the correct value Check that each device connected to the network has a different IP address www TURNSTILES us www entrapass com 8641 S Warhawk Road Conifer CO 80433 303 670 1099 ...

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