Troubleshooting Checklist
4-6 Troubleshooting
Troubleshooting Checklist
If
the
device
is
not
working
properly,
refer
to
Table 4
‐
2
for
a
checklist
of
problems,
possible
causes,
and
recommended
actions
to
resolve
the
problem.
Link/
Activity
Off
1. No link.
2. No activity or port in standby.
3. If the port is one of the highest numbered last
four RJ45 ports, the port is deactivated
because the Mini-GBIC port with the same
port number is linked.
4. If the port is a Mini-GBIC port, the port is
deactivated because the RJ45 port with the
same port number is linked.
None.
None.
None.
None.
Green
Solid
. Port is linked, but the interface is not
receiving any traffic.
None.
Blinking
. Port is linked and traffic is being
received or transmitted by the interface.
None.
Table 4-1 LANVIEW LEDs (continued)
LED
Color
State
Recommended Action
Table 4-2 Troubleshooting Checklist
Problem
Possible Cause
Recommended Action
All LEDs are OFF.
Loss of power.
Ensure that the switch was installed properly according to
the installation instructions in
Chapter 3
.
Ensure that the power cords are connected properly to an
active power source that meets the AC input specifications
for this switch.
Ensure that the AC power cord is not damaged. Replace the
power cord with a known good one.
No local
management
startup screen.
Incorrect terminal setup.
Refer to the
SecureStack B2 Configuration Guide
for proper
setup procedures.
Improper Console cable
pinouts.
Refer to
Appendix A
for proper Console port pinouts.
Corrupt firmware image, or
hardware fault.
If possible, attempt to download the image to the device
again. Refer to the
SecureStack B2 Configuration Guide
for
details.
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