PROBLEM SOLVING
Issue
Possible Cause
Solution
After power on,
there is no picture
The power cord is not
properly connected the plug is
without power
Plug in power supply and
ensure connection, ensure
normal voltage at outlet
TV with images
without audio
HDMI or AV cable is not
connected properly
Reconnect or replace HDMI
or AV cable
Decoder is in Silent mode
Please press "Mute" button
to restore audio
Audio
settings
are
not
appropriate.
Please enter the menu
settings,
video
settings,
select
the
appropriate
sound, channel and language
The volume is too low
Increase the volume to the
decoder and TV separately
Fail to connect to
the network
The
ethernet
cable
connection is not connected
properly
Reconnect
or
replace
ethernet cable
Wi-Fi off or the signal is too
weak
Please reset Wi-Fi or set
decoder position. If it's not
possible, connect it with
ethernet cable
Remote
Control
Failure
The remote control is not in
the right direction
Point to the front panel of
the decoder and try again
The remote control has low
batteries
Please change the batteries
The remote control is broken
Please contact Entel
Remote Control does not
work
Pair the remote control with
the decoder via Bluetooth
