Ensure Technologies – User’s Guide for XyLoc Client ver 8.x.x
Drawing#: 510-0100-003 Drawing Rev: 0.08 Rev Date: 04-25-2006
Page 58 of 62
Troubleshooting
Please refer to the solutions to common setup problems below. If you still cannot resolve the
problem, please call Ensure Technologies Technical Support at (734) 547-1600, or send an
email to
.
Helpful Hints:
1.
Use the default settings until you become familiar with XyLoc’s operation.
2.
The XyLoc application requires that at least one network protocol be loaded on the PC to
properly load and operate. For example, most PC’s commonly have protocols such as
TCP/IP or NetBEUI loaded by default. Either or both of these meet the requirement.
3.
Starting with XyLoc 8.2.4, in a Kiosk account, when the login or unlock is attempted
with a XyLoc key, and the user is set for “Must Enter Password” mode, the XyLoc
Password (PIN) is the only password that is accepted. In previous versions, the Kiosk
account password was also accepted. The kiosk account password is still accepted for
overrides, when used with the kiosk account name. The user can also override with their
Personal Name and XyLoc Password (PIN) combination.
4.
Windows 2000/XP:
An administrator or a user with FULL, local administrator privileges
is required to install the XyLoc system.
5.
Windows XP Fast-User Switching:
Microsoft’s Fast-User Switching feature is not
designed to operate in a network environment (reference Microsoft TechNet article
Q294739). Ensure Technologies supports Windows XP in a network environment. The
XyLoc Kiosk account provides this type of functionality. Please contact Ensure
Technologies for further information
.
6.
The XyLoc icon in the System Tray can be used to view the status of your system and to
help troubleshoot the system. Simply move your cursor over the XyLoc icon to view the
current status of the XyLoc system.
7.
When running Scandisk or Disk Defragmenter and experiencing disk restarts, you should
stop XyLoc. Once Scandisk or Disk Defragmenter has completed, re-start XyLoc.
8.
The use of a screen saver may no longer be necessary or desired.
In Windows 2000/XP,
the Microsoft GINA controls the password protection. Since the XyLoc GINA has taken
over control of the security of the PC, the password protection is automatically disabled.
The screen saver functionality will still take place, however it will no longer be password
protected. This is no longer necessary, since the PC will automatically lock when the
user takes their Key out of range. Use the “Lock in Password Override” timer to provide
the same protection when in Password Override mode.
9.
If your monitor has been turned off as a result of using Power Management or Energy
Saving mode, or if a screen saver has activated, a key press or mouse movement may be
required to activate your PC even though the authorized XyLoc Key has already
unlocked the computer.
10.
Windows Power Management
: At this time, Suspend/Hibernate in Windows 2000/XP
are not fully supported. Ensure Technologies recommend that these features not be used.
