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E13
The charger has detected a short circuit
in the charging cable.
The charging cable may be defective.
Switch off the charger from the main
switch and then switch it on again. If the
error occurs again, try charging with an-
other charging cable.
E14
A failure occurred while locking the
charging cable to the charger or un-
locking the charging cable from the
charger.
Make sure there is no tension on the
charging cable. Push the plug deeper into
the socket and try again. If the error oc-
curs again, contact service.
E15
The charger has an internal malfunc-
tion.
Switch off the charger from the main
switch and then switch it on again. If the
error occurs again, contact service.
E16
The charger has an internal malfunc-
tion.
Switch off the charger from the main
switch and then switch it on again. If the
error occurs again, contact service.
E17
The charger cannot connect to the
backend system.
This error may not be due to the charger
itself. The problem may be with your net-
work service provider.
E18
A fault in the charge contactor has
tripped the system’s protection device
RCBO.
Turn on the protection device RCBO. If the
error occurs again, contact service.
E19
The vehicle has performed an opera-
tion that is not supported by the charg-
er.
The charger and the vehicle are incompat-
ible with certain features. The charger can
partially charge the vehicle. The incompat-
ibility will not damage the charger or the
vehicle.
E20
The energy meter does not communi-
cate with the charger.
Contact service.
E21
The control circuit on the charge con-
tactor has a malfunction.
Switch off the charger from the main
switch and then switch it on again. If the
error occurs again, contact service.
E22
Software certificate on the charger is
missing or corrupted.
Contact service.
E23
Charger’s RFID reader is defective.
Switch off the charger from the main
switch and then switch it on again. If the
error occurs again, contact service.
If you need to contact Ensto related to faulty operation of the charger, go first to “
Support / Er-
ror log
”. Save the error log information before contacting. This information helps the technical
support and maintenance to resolve the issue.
Note! In some situations the charger automatically returns to normal operation within approxi
-
mately 5 minutes after disconnecting the charging cable.
