Trouble
Probable Cause
Solution
Not turned on Low Battery
Charge battery for at least one
hour
Inability of
ramp/
Intermittent
setback
Lack of power
Please switch for higher speed
mode
Not riding
1.
The remote control is
not connected or not
turned on
Restart the remote and skateboard
2. Skateboard/remote
in sleep mode
Shut both down for ten seconds,
then turn on again ten seconds
later
Not charged
1. Charger not
connected
Make sure you’re using the correct
charger and that it is properly
connected to an outlet
2. Battery depleted
If battery has not been charged
for more than a month, it may
require an extra hour to start
normal charging
Range too low
Vibration and
noise
1. Exceeded the weight
limit
The skateboard can only carry up
to 265lbs / 120kg
1. Loose screws
Tighten the screws
2. Battery loss
Possibly need to replace battery
2. Wheel/Bearing has
worn down
Replace wheel/bearing
If your skateboard is not running properly, stop using it immediately. In most
cases, turning the skateboard off for ten seconds and restarting it will solve the
issue. If you find other problems, or restarting the skateboard doesn’t resolve
the issue, refer to the following chart for common troubleshooting methods. If
the problem still exists, please stop using the skateboard and contact enSkate.
VII. Troubleshooting
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