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XI Faults & solutions
If your charger can not work correctly, you can refer to table below
Fault Phenomenon
Analysis
Solutions
Battery temperature
Sensor Fault
External battery temperature sensor
is fault or not connected
Check sensor connection or
change a new one
Battery not connected
Battery is not connected or reverse
connected
Check and connect the battery
correctly
Over-temperature
protection
Charging environment temperature
is too high; cooling fan is fault;
air vents are obstructed
Place the charger in lower
temperature environments and
recharge;
Check whether cooling fan is
fault or air vents are obstructed
Input fault protection
Poor contact of charger’s input
side ; Charger is broken
If no poor contact phenomenon
occurs, please contact us
Charging timeout
Battery is damaged or aging
Check and replace battery
Battery Overheating
Battery is damaged or aging
Check and replace battery
Pre-charge timeout
Battery is damaged or aging
Check and replace battery
Internal temperature
sensor fault
Charger is broken inside
Please contact us
Output voltage
feedback fault
Charger is broken inside
Please contact us
“Full Power ”after
short charging
Battery is broken;
Poor contact between charger and
battery;
Check whether the battery is
damaged; battery connecting
cables are firm ; the battery is
