enistic
Energy Manager Starter Kit
Order code: EN-SSK
+44 (0)844 875 1600 | www.enistic.com
6. Troubleshooting Guide
Symptom
Possible resolution
Your SECL is not
appearing online.
1) You have plugged the SECL into your laptop by
mistake. Try removing it from your laptop and plug it
into your broadband router or Intranet.
2) You have a firewall running that is blocking the
SECL communications. Try adjusting your firewall to
allow outbound traffic on port 80.
3) You have not plugged in the network cable. Try
plugging in your network cable to the SECL at one end
and the other into your broadband router or Intranet.
4) Your broadband connection is not functioning.
From any computer on the network, try accessing the
Internet to see whether you can access other sites.
Your SECL is not
showing up on the
Energy Manager
Lite software.
Try going to the Debug tab. You should see a list of
information scrolling up the screen.
If you do not see this type of information, it could be
because you have a firewall running that is blocking
your network communication.
Try asking your Network Administrator to unblock
UDP broadcasts on port 53004 and 53005.
If you are running a Windows firewall, try temporarily
disabling the firewall to see if that fixes the problem.
