ENERGY KING 360EK, Installation, Operation & Maintenance Manual

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Rev 03/12/14 ENERGY KING
®
360EK/365EK/480EK Wood/Coal Furnace Owner’s Manual  U. S. 48
Appendix E: Warranty Claim Procedures
We make every effort to ensure that all ENERGY KING heating appliances and components adhere to our
strict standards for quality and safety. However, should you receive a product or component that doesn't
function as intended, please follow the instructions below for making a warranty claim. We will replace or repair
the part, as outlined in the applicable warranty, as soon as possible to keep your ENERGY KING heating
appliance functioning safely and efficiently as intended.
P a r t s
To make a warranty claim on faulty parts
provided with an ENERGY KING heating
appliance, please contact your ENERGY KING
dealer.
If your ENERGY KING dealer is unavailable:
1. Please complete a Warranty Claim Form
and return it to us. All warranty claim
requests
must be made in writing; verbal
warranty claim requests will not be
processed.
The following information is required when
submitting a warranty claim:

Model number

Serial Number

Purchase Date

Purchaser Name, Address, and
Telephone
2. Additionally, if you have not mailed in your
Warranty Registration Card , we will require
a completed Warranty Registration Card to
be returned to us along with dated proof of
purchase (i.e. a copy of your receipt or
invoice).
We may also request a copy of the Service
& Maintenance Log located in the Appendix
of your Owner’s Manual.
Without this information, we will not be able
to complete your requested warranty claim.
Once we receive your completed
Warranty
Claim Form and Warranty Registration Car d,
we will ship a replacement for the faulty part(s).
All transportation charges are to be paid for by
the purchaser. However, if a faulty part is to be
returned to us, we will provide return-shipping
via a call-tag.
U n i ts
To make a warranty claim on a faulty
ENERGY KING heating appliance, please
contact your ENERGY KING dealer.
If your ENERGY KING dealer is unavailable,
please contact us at (715) 720-1794 for
instructions.
When contacting RJM Manufacturing, Inc for a
warranty claim on a faulty ENERGY KING
heating appliance, please have the following
information ready:

Model number

Serial Number

Purchase Date

Purchaser Name, Address, and
Telephone
Additionally, if you have not mailed in your
Warranty Registration Card , we will require a
completed Warranty Registration Card to be
returned to us along with dated proof of
purchase (i.e. a copy of the receipt or invoice).
We may also request a copy of the Service &
Maintenance Log located in the Appendix of
your Owner’s Manual.
Without this information, we will not be able to
complete your requested warranty claim.
All transportation charges are to be paid for by
the purchaser.
RJM Manufacturing, Inc. reserves the right to refuse any warranty claim, subject to the terms, conditions and
restrictions of the warranty agreement found in the corresponding ENERGY KING installation & operation
manual.