Eneo 220592 User Manual Download Page 79

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eneo® is a registered trademark of

VIDEOR E. Hartig GmbH

Exclusive distribution through specialised

trade channels only.

VIDEOR E. Hartig GmbH

Carl-Zeiss-Straße 8

63322 Rödermark/Germany

Tel. +49 (0) 6074 / 888-0

Fax +49 (0) 6074 / 888-100

www.videor.com

www.eneo-security.com

Technical changes reserved

GmbH Version

/20

Summary of Contents for 220592

Page 1: ...EN User Manual 1 2 5 Network Camera 3840x2160 Day Night DOL WDR 3 6 11mm infrared IP67 ICB 68M3611M5A ...

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Page 3: ...ikely to cause harmful interference in which case the user will be required to correct the interference at his own expense Caution Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Mains power quality should be that of a typical commercial environment If the u...

Page 4: ...the cable is not subjected to heavy loads kinks or damage and no moisture can get in Never open the device such as boards or lens The warranty becomes void if repairs are undertaken by unauthorized persons Maintenance and repair have to be carried out only by authorized service centers Use only a mild detergent to clean the housing body The camera should never be operated beyond the technical spec...

Page 5: ...s 07p Part Names 08p Installation Instructions 09 16p Operating Instructions 19 21p 17 18p Specifications Full Menu Setup 22 73p Troubleshooting 74 76p 3 1 Information 3 2 Video Image 3 3 Audio 3 4 Record 3 5 Event 3 6 System 1 LIVE VIEW 2 PLAYBACK 3 SETUP 22p 24p 25p 25p 25p 4 4 EYES PRINCIPLE 73p 41p 42p 45p 62p ...

Page 6: ... of Interest Enables to process video data smartly according to users demand Available to deliver high quality video on interested region while less quality video on non interested region Lowering overall bandwidth and reduce the storage burden Privacy Mask Motion Detection Defog HLC BLC Digital Zoom x10 Mirror Flip Contrast Brightness Hue Saturation Sharpness DIS Digital Image Stabilization PoE I...

Page 7: ...8 82 15 265 80 145 90 51 40 31 00 130 50 109 20 79 00 69 10 Torque Wrench 3mm 1pc Cable tie 2pcs Hinge pin 1pc Mounting Screw 4 x 30mm 4pcs Plastic Anchor 6 x 30mm 4pcs Mounting Template Operating Instruction Grommet 2pcs Cable fixation plate with Fixing screw RJ45 Easy Cap for Grommets ...

Page 8: ...ASE 2x Lock Unlock Screw 2x Water drain Hinge Pin JUNCTION BOX BOTTOM Ethernet from Cam User Network Network wiring Connector Junction Box Open Alarm Power I O to Cam Alarm Audio Inside of Opening Cover Micro SD Card Slot IP Reset Default pressing for 5 8 secondsresets all parameters to original factory settings LED Control Switch ...

Page 9: ... of Alarm Input Selection Jumper Default setting for Alarm Input selection jumper is N C It prevents from Alarm is generating when Junction box is OPEN during installation Alarm Input selection jumper should be set to N O and Event Trigger Action should be dened to enable Cover opening alarm For Cover Opening Alarm please go to SETUP Event Rules Event Processing Add Event Trigger should be set to ...

Page 10: ...ould cause the water leakage problem 3 2 1 Using RJ45 Easy Cap for Network cable Recommended cable length into the Junction box base CABLE with RJ 45 Connector 70mm 80mm CABLE for Network Wiring Connector 20mm 30mm excluding cable tripping section 8P cable stripping distance 20mm 30mm Alarm Audio CABLE 20mm 30mm excluding cable tripping section 6P cable stripping distance 20mm 30mm MEGA PIXEL NETW...

Page 11: ...all if needed Route the Power Ethernet cables through the grommets from the wall Insert the grommets onto the Junction box base Place the Junction box base on pre drilled position and fix it through using mounting screws 4x30mm Install the mount onto a strong structure Prepare the Junction box base and the accessaries for installation 2 MEGA PIXEL NETWORK CAMERA ...

Page 12: ...ite 8 Brown TIA EIA 568B 1 Orange White 2 Orange 3 Green White 4 Blue 5 Blue White 6 Green 7 Brown White 8 Brown Hook up the I O wires and Network cable to the connectors Network cable can be connected to either RJ 45 connector or LSA connectors 4 5 Connections to RJ 45 connector 4 5 Fix the cable fixation plate and tie up the cable to it MEGA PIXEL NETWORK CAMERA ...

Page 13: ...en with assembly screws 4pcs Set Alarm Input Selection Jumper Refer to Cover Opening Alarm and External Alarm Input on p 9 Junction Box Top Hinge pin Assemble the Junction box top to the Junction box base using a hinge pin Hinge can be inserted at either side for convinience Connects the Power Ethernet cables from camera MEGA PIXEL NETWORK CAMERA ...

Page 14: ...unshield to the camera unit and tighten the sunshield bolts Extreme care should be taken NOT to scratch the surface of window while the camera installing or adjusting Care should be taken the cable is NOT to be damaged kinked or exposed in the hazardous area Do not expose the camera directly to a strong light source such as the sun or spot light CAUTION MEGA PIXEL NETWORK CAMERA Adjustment of view...

Page 15: ... bracket Pan Tilt adjustments 1 Pan limit Pan is limited to 90 3 Inclination limit Horizontal image alignment Inclination limited to 90 max 2 Tilt limit Tilt is limited to 0 2 min 90 max for wall ceiling installation respectively with reference to the wall ceiling when the inclination of camera module is 0 that is the image is aligned horizontally 90 80 80 88 on the wall on the ceiling 90 ...

Page 16: ...ing After all adjustments assemble the sunsheild with the camera unit as illustrated Cover the sunsheild to the camera unit Slide foward to straight the camera front case Push down the front part of sunshield until clicking sound Make sure the sunshield is fixed with camera ...

Page 17: ...Light bulb Flame Manual 50dB Up to 30 25fps 3840x2160p Shutter Speed Control Gain Control 3 6 11mm 3x Motorized zoom lens IP67 Aluminum Cast Dual window One touch 3 Axis locking bracket with Junction Box Cooling Fan Optimized Heat sink System Automatic Min 1 10 000 sec Max 1 25 sec Manual Min 1 10 000 sec Max 1 25 sec Automatic Max 39dB Manual Max 39dB PoE IEEE Std 802 3af 1 2 5 Sony 8 29Mega pixe...

Page 18: ...ry Using Web Browser Remote Upgrade Built In Web ONVIF Compatible 3rd Party VMS Client Software API ONVIF Profile S Compliant Slot for Micro SD memory card H 264 recording SDK Support SD memory card Audio Alarm Design and specifications are subject to change for product improvements without prior notice TCP IP UDP IPv4 v6 HTTP HTTPS FTP UPnP RTP RTSP RTCP DHCP ARP Zeroconf Bonjour Login Authority ...

Page 19: ...Enable mirror image Enable text OSD Enable date time OSD Enable zoom focus OSD Mode Mode Level Mode Rotation WDR Mode Level DWDR Mode Level Defog Mode Level BLC Mode Level HLC Mode 3DNR Mode Level Mode Switching time Threshold D N Threshold N D OSD AE Mode RGain GrGain GbGain BGain AWB Day Night WDR BLC DNR LDC VerticalView Color Name Level DIS Event Search Timeline Search Timeline Bar AF Mode Spe...

Page 20: ...e Time Zone Date Time Display TCP IP DDNS RTP UPnP Zeroconf Bonjour Security Date Time Network English Deutsch Français 한국어 Maintain Restart Reset Default Upgrade Setup Export Setup Import Logs Database Capacity Search Condition Log List Log Sever Report Maintenance Logs Report Event Record Alarm Out E Mail FTP Video Boost Notification Server Actions Triggers Rules Event Processing ONVIF Mapping M...

Page 21: ...a settings 4 By default the camera is set to DHCP If there is no DHCP server present in the network the camera will fall back to a default IP address after a while In this scenario please only add one camera at a time to the network to avoid conflicts due to identical IP addresses The network camera s default IP address is 192 168 1 10 5 Right clicking the device name in the eneo Scan Device tool ...

Page 22: ...work functions E Camera monitoring window Display the currently connected camera view or function F Log out and exit the web viewer XXX XXXXXXXXX A B D E C F Player Control 1 2 3 4 5 Pause Pauses the live view Snapshot Captures the image in jpg format with the current stream resolution Speaker Enables Audio to be output to the audio out port Record Records the live video in H 264 format into the e...

Page 23: ...s to focus at the push of a button FOCUS Adjusts the lens focus manually for NEAR FAR ZOOM Controls the lens optical zoom in out for WIDE TELE CAUTION Window Fit Resizes the live view display to fit along with the display window size Full Screen Resizes the live view display to fit to the monitor resolution ESC key returns to the previous view Custom Selects the live view display scale 0 200 by th...

Page 24: ...ar to pop up EVENT DATE TIME window and select the event TYPE Click SEARCH button to show up EVENT LIST Select the recorded event and click the play button at the bottom left corner of the playback window Playback display by Date Time for continuous and event recording Select the date in the SEARCH CALENDAR and then the hour minute at TIMELINE BAR ...

Page 25: ...TSC in 60Hz area and PAL in 50Hz area for the electrical power system of your country Changes will restart the camera Smart Stream XXXXxXXXX XXfps XXXX XXX XXXXXXXXXX XX X X X XXX Shows the overall information about the system such as Model name MAC address IP address Zeroconf IP address Hardware version Firmware version Server time Running time CPU usage Inbound Outbound Bandwidth and Open source...

Page 26: ...sers demand and lowering overallbandwidth and reduce the storage burden If H 265 or H 264 is selected Smart Video Stream and Dynamic GOP are switched ON automatically Accordingly ROI Region of Interest and Dynamic GOP should be set in Smart Video Stream menu to use H 265 and H 264 RESOLUTION Each stream can have its individual resolution selected from its list FRAME RATE Each stream can have its i...

Page 27: ...duty CBR Constant Bitrate Tends to keep the bitrate steady at the assigned bitrate within a very small variation It is useful when the network is in very heavy use GOP SIZE GOP Group of Picture defines the number of Intra coded pictures I frame Predictive coded pictures P frame in H 264 I frame is a complete image while P frame is the predictive image data which can lower the image data dramatical...

Page 28: ...er high quality video on interested region while less quality video on non interested region Lowering overall bandwidth and reduce the storage burden How to set Region of Interest 1 Mark ENABLE checkbox to enable ROI function 2 Click the mouse right button on the video viewer select Create ROI area menu and Drag the ROI area 3 After drag enter a Name select Quality and save ...

Page 29: ... mouse right button on the video viewer select Create ROI area or click Delete button 6 After setting the mode press the SAVE How to set non Region of Interest Set the frame rate non ROI frame rate for each stream and press the SAVE Outputs Intra coded pictures I frame Complete Image When there is motion or change in picture only to save bitrate Dynamic GOP ...

Page 30: ...Full Menu Setup 30 MEGA PIXEL NETWORK CAMERA 3 2 4 Image 2016 10 06 09 50 35 CAM1 50 50 50 50 50 50 50 5 ...

Page 31: ... the sharpness of the scene Increasing the value increases the sharpness ENABLE FLIP IMAGE Flips the image on horizontal axis up and down EABLE MIRROR IMAGE Mirrors the image on vertical axis left and right ENABLE TEXT OSD Enables display of the Text typed in the TEXT field displays bottom right ENABLE DATE TIME OSD Enables display of the Date Time displays top left ENABLE ZOOM FOCUS OSD Applies t...

Page 32: ...d 50Hz 60Hz electric power frequency SHUTTER Available only in MANUAL mode Sets the shutter to a fixed value MAX SHUTTER Available only in AUTOMATIC mode Sets the maximum exposure time to limit long exposure at night or in low light scenes GAIN Available only in MANUAL mode Sets the overall video gain MAX GAIN Available only in AUTOMATIC mode Sets the maximum gain that can be automatically reached...

Page 33: ...peed LENS LOCKING Allows locking of the lens control to prevent undesirable operation LOCKING TIMER Defines the amount of time before the lens is locked LENS CALIBRATION Calibrates and renews the lens data as setup at the Factory OFF Disables the locking feature allowing lens operation at any time ON Locks and disables the lens operation immediately TIMER Locks and disables the lens operation afte...

Page 34: ...d be stationary i e not moving A plain wall is not suitable to calibrate on The camera must be placed firmly without shock or vibration during the calibration Scene light level must be bright enough Do not try calibration at night or in low light If the calibration fails change the environment and try again ENABLE DAY NIGHT SYNC FOCUS Enables refocusing whenever the day night changes It is not rec...

Page 35: ... with the built in IR LED must select EXTERNAL COLOR DN AUTOMATIC Produces the color video at night without switching day night filter Values in BRIGHTNESS CONTRAST SATURATION at SETUP VIDEO IMAGE IMAGE BASIC DAY or NIGHT are applied to the scenes for day and night accordingly SWITCHING TIME Delays switching the day night filter to prevent from an undesirable transition THRESHOLD D N Available in ...

Page 36: ...g dark area spatially DEFOG Enhances the image contrast against fog WDR DOL WDR Digital Overlap Wide Dynamic Range BLC VerticalView CAUTION The gap between THRESHOLD D N and THRESHOLD N D should be greater than 18 Otherwise an undesirable transition may occur Too high a value in THRESHOLD N D can cause cameras at installed in low light areas to stay in night mode permanently i e even during daytim...

Page 37: ...ct Dynamic Digital Noise Reduction Lens Distortion Compensation LDC MODE ON compensates for the barrel distortion caused by wide angles LEVEL Determines the amount of the compensation Higher values expand the shrunken areas in the corners BLC Back Light Compensation MODE ON enhances the visibility of the back lit object LEVEL Determines the strength of the bright up High value gets brighter HLC Hi...

Page 38: ...ETWORK CAMERA Full Menu Setup VerticalView MODE ON displays the video in vertical view format 16 9 9 16 for narrow streets corridors or hallways ROTATION Determines the orientation to rotate Mode On Rotation 90 degree ...

Page 39: ...mask up to 8 privacy areas 1 Mark ENABLE checkbox 2 In the video window place the mouse cursor anywhere and click the right mouse button A mini pop up appears Select CREATE MASK AREA DELETE MASK AREA 3 In the video window place the mouse cursor where you would like to create a mask Click the left mouse button to create or delete a mask The mask window can be moved or resized with the mouse 4 Enter...

Page 40: ...ctivate the digital zoom LEVEL selects the fixed digital zoom ratio X1 0 is not digital zoomed Mark ENABLE checkbox to reduce and stabilize the shaky image from a camera installed in the vibrating area FOV Field of view will be reduced if set to ENABLE 3 2 7 DIS Digital Image Stabilization ...

Page 41: ... telephone audio Mark INPUT MUTE checkbox to mute the input from audio in INPUT VOLUME Adjusts the volume by the input signal level 0 5dB reduces the volume about 6 0 0dB bypasses the signal without adjusting the volume and 3 0dB increases the volume about 41 Mark ENABLE OUTPUT checkbox to activate the audio Supports full duplex audio Mark OUTPUT MUTE checkbox to mute the output to audio out OUTPU...

Page 42: ...rding into the storage VIDEO STREAM Selects the stream to be recorded into the storage NOTE SD SDHC or SDXC memory can be used as a storage device Refer to manual for the suitable memory size from standard SD or micro SD 3 4 2 Schedule Mark ENABLE SCHEDULED RECORD checkbox to activate the scheduled recording into the storage Mark each box in time and day matrix when to be recorded It can be select...

Page 43: ... For example if Recycling Time is set to 2 Months 1Day 0Hour all the video data that passed 2 Months 1Day 0Hour will be deleted Recycling Time Setting Set the storage period of recorded video data Month Set the Month of storage period from 0 to 12 Months Day Set the Day of storage period from 0 to 30 days Hour Set the Hour of storage period from 0 to 23 hours ...

Page 44: ...sharing network printing and various other network services CIFS requires a large number of request response transactions and its performance degrades significantly over high latency WAN links such as the Internet Network File System NFS is a network file system protocol allowing a user on a client computer to access files over a network in a manner similar to how local storage is accessed NFS lik...

Page 45: ...send the video clip to FTP boost the video frame rate move to PTZ preset or send the event to the notification server These post processes require the settings at SETUP EVENT ACTIONS first and then SETUP EVENT RULES DWELL Sets the time for the motion event once detected Mark ENABLE checkbox to create activate up to 4 motion areas NAME Input the individual name for each motion detection area SENSIT...

Page 46: ...to make a detection window and click drag the right button The following window is then generated INCLUDE Type defines areas where motion should be detected EXCLUDE Type defines areas within a window that should be ignored 3 Enter a name and then click SAVE NOTE Motion detection and VCA cannot be used simultaneously If either one is enabled the other one is disabled automatically VCA Video Content...

Page 47: ...TTING Click the green rotating icon on the top right of the video window and OBJECT SETTING menu will appear To hide it click the icon again Mark SHOW OBJECT SIZE checkbox and a black rectangle at the top left corner of the video window will appear The black rectangle is the reference size which shows the minimum white box maximum black box detecting size of the object To adjust the minimum or max...

Page 48: ...era know the type of alarm contacts NO Normally Open NC Normally Close DWELL TIME Sets the time for the alarm once detected by the alarm in Alarm In Used to trigger the event when the camera gets rebooted Mark ENABLE checkbox to activate the system event DWELL TIME Sets the time for the alarm once the system event is detected System ...

Page 49: ...Setup Mark ENABLE checkbox to enable the manual trigger icons on the live view menu DWELL TIME Sets the time for the event once triggered by the manual trigger on the live view menu Enables to user to set the event trigger optionally Manual ...

Page 50: ...ork connection event Used to trigger the event when the network connection fails Timer Day Night Timer Mark ENABLE checkbox to trigger the event as defined Timer Interval Hour Minute Second Day Night Mark ENABLE checkbox to trigger the event when Day Night is switched MODE Select the mode Day Night or Night Day DWELL TIME Sets the interval duration for the alarm event ...

Page 51: ... time 1 180 sec for Audio detection Volume Threshold Sets the volume threshold value 1 100 Below setting is necessary to integrate Audio detection and Alarm out 1 Enable Audio Detect Dwell time and Volume Threshold value should be adjusted according to the circumstance of site 2 SETUP Event Triggers Alarm IN Make sure if Alarm IN is enabled Alarm Type should be set to NO and dwell time should be 1...

Page 52: ...nu Setup Audio_Dectect Event Action Alarm out Event type Audio_Dectect 3 SETUP Event Rules Add Add Event rule as below Event type Audio_Dectect Event Action Alarm out Check if Event rule is normally added 1 New Rule Audio_Detect AlarmOut1 ...

Page 53: ... when the event occurs RECORDING TIME Sets the length of time to record after the event PRERECORDING TIME Sets the length of time to record before the event Alarm Out Mark ENABLE checkbox to output the alarm signal to the alarm out port TYPE Selects the type of alarm contacts NO Normally Open NC Normally Closed Alarm out port is not an actual relay contact but outputs 0V for Low level 3 3V for Hig...

Page 54: ...pport the PLAIN authentication mechanism Since the vast majority of Email clients support only PLAIN or LOGIN mail server administrators will probably want to consider using STARTTLS to provide an encryption tunnel between the client and server to protect the user name and password E mail The camera can send email messages generated by the events via SMTP Simple Mail Transfer Protocol Mark ENABLE ...

Page 55: ...55 MEGA PIXEL NETWORK CAMERA Full Menu Setup ...

Page 56: ...on the specified FTP server Mark ENABLE checkbox to set the FTP server SERVER Enter the IP address or host name of the specific FTP server PASSIVE MODE Under normal circumstances the network camera simply requests the target FTP server to open the data connection Checking this box issues a PASV command to the FTP server and establishes a passive FTP connection whereby the network camera actively i...

Page 57: ...or the FTP server PRE EVENT Sets the time the frame rate for JPEG images to be sent to FTP before the event POST EVENT Sets the time the frame rate for JPEG images to be sent to FTP after the event PREFIX FILE NAME Input the prefix for JPEG image file names to be sent to FTP ADDITIONAL SUFFIX Selects the suffix for JPEG image file names to be added after the file name Selecting NONE will overwrite...

Page 58: ...URL of the notification sever To enable the audio when the event occurs copy the URL at SETUP AUDIO and paste it on the server URL like http x x x x setup audio audio php USERNAME Enter the username default admin PASSWORD Enter the password default admin NOTE There could be several event actions like FTP e mail etc For detailed URL per event actions refer to API documents In case Notification serv...

Page 59: ...nt Processing NAME Input the rule name which is descriptive to the rule ADDing EDITing RULES TYPE Select the type of the event trigger source EVENT TRIGGER E MAIL NOTIFICATION SERVER Mark the checkbox to use the notification server as set in SETUP EVENT ACTIONS NOTIFICATION SERVER when the selected event occurs EVENT ACTION Input the email addresses to be emailed Mark the checkbox for the email ad...

Page 60: ...T ACTIONS FTP when the selected event occurs VIDEO BOOST Select the video stream to be boosted up NOTE Video boost is disabled if RECORD is enabled RECORD Mark the checkbox to record the image into the built in storage if available as set in SETUP EVENT ACTIONS RECORD when the selected event occurs ...

Page 61: ... and can be used by editing them For example any of the selected items in tns1 VideoSource MotionAlarm will notify the Onvif compatible VMSes or NVRs as Motion Alarm In the same way any of the selected items in tns1 Device Trigger Digital Input will notify the Onvif compatible VMSes or NVRs as Alarm IN Select which type of event notifications you want to send as motion alarm via ONVIF Event Notifi...

Page 62: ...62 MEGA PIXEL NETWORK CAMERA Full Menu Setup 3 6 System 3 6 1 Security Manages the user accounts by names groups and authorities USERS Can be added edited or deleted Users ...

Page 63: ...ol Supports a URL that only starts with HTTPS HTTP HTTPS Supports both HTTP and HTTPS protocols Redirect HTTP to HTTPS Enables to redirect HTTP to HTTPS NOTE To ensure security on the internet all web browsers provide several security levels that can be adjusted for sites that use SSL Secure Socket Layer technology to transfer data SSL encrypts communications making it difficult for unauthorized u...

Page 64: ...UTHORIZATION If marked the authorization is required when the RTSP is requested ENABLE JPEG SNAPSHOT AUTHORIZATION If marked the authorization is required when the Jpeg snapshot image is requested ENABLE JPEG HTTP PUSH AUTHORIZATION If marked the authorization is required when the Jpeg HTTP PUSH image is requested ONVIF Video Stream NOTE To add a subnet of network addresses these must be added in ...

Page 65: ...uter SET MANUALLY Sets the date and time manually SYNCHRONIZE WITH NTP SERVER Obtains the time from the assigned NTP server at every hour in INTERVAL The NTP server s IP address or host name has to be specified in the time server Time Zone Select the time zone to be referenced to the NTP server where the camera is installed Mark AUTOMATICALLY ADJUST FOR DAYLIGHT SAVING CHANGES check box to update ...

Page 66: ... IP address of the primary DNS server SECONDARY DNS SERVER Enter the IP address of the secondary DNS server HOSTNAME This camera can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name TCP IP IPv4 ADDRESS OBTAIN IP ADRESS VIA DHCP Gets the IP address assigned by the DHCP Dynamic Host Configuration Protocol server STATUS Allocated shows ...

Page 67: ...67 MEGA PIXEL NETWORK CAMERA Full Menu Setup ...

Page 68: ... registration is required If the camera is already registered but its IP address changes the DDNS must be updated with this new IP address It will update at a regular interval Dynamic Domain Naming Service HTTP PORT Use a port number in the range 1024 65535 Default is 80 HTTPS PORT Use a port number in the range 1024 65535 Default is 443 RTSP PORT Use a port number in the range 1024 65535 Default ...

Page 69: ...red with addresses from these ranges and does not normally need to be reconfigured If an address needs to be changed please contact the network administrator Mark ENABLE checkbox to use the multicast for each stream DESTINATION IP Type IP address in the range Multicast addresses are allocated according to these IANA policies PORT Use the port number in the range 1024 65532 Default is 4000 TTL When...

Page 70: ...ng manual operator intervention or special configuration servers when the DHCP server is not available in the network Mark ENABLE to use ZeroConf networking ZeroConf ADDRESS 169 254 xxx xxx as default Zeroconf Bonjour Bonjour is Apple s implementation of zero configuration networking zeroconf a group of technologies that includes service discovery address assignment and hostname resolution NOTE UP...

Page 71: ... Menu Setup Maintain RESTART Restarts the camera without changing any settings RESET Restarts and loads the factory settings but does not change IP address and PTZ settings DEFAULT Loads and saves the factory defaults for all parameters including IP address and PTZ settings CAUTION Do not disconnect the power or network cable during RESET or DEFAULT operations ...

Page 72: ...ing the system configuration file from the reference camera Otherwise INVALID FILE error appears Setup Export Current configurations for the camera can be saved as a file by clicking the EXPORT button Setup Import The exported configuration file from a reference camera or a backup configuration can be imported and configured reloaded onto other cameras Upgrade Bring the firmware file to the drop b...

Page 73: ...administrators user authority should approve to playback recorded data on Micro SD card for data security One administrator should click Approval 1 and the other administrator should click Approval 2 Mark DISABLE checkbox to disable 4 EYES PRINCIPLE function Single administrator user authority can access PLAYBACK menu and replay recorded data on Micro SD All users with REPLAY authority can access ...

Page 74: ... clients If using a proxy server try disabling the proxy setting in your browser Check all cabling and connectors The camera works locally but not externally Check if there are firewall settings that need to be adjusted Check if there are router settings that need to be configured Symptom Guide The camera cannot be accessed via a host name Check that the host name and DNS server settings are corre...

Page 75: ...lticasting or if the router settings between the client and the server need to be configured The TTL value may need to be increased Multicast H 265 H 264 not displayed in the client Multicast H 265 H 264 only accessible by local clients Check with your network administrator that the multicast addresses used by the camera are valid for your network Check that the Enable multicast checkbox are enabl...

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Page 79: ...tribution through specialised trade channels only VIDEOR E Hartig GmbH Carl Zeiss Straße 8 63322 Rödermark Germany Tel 49 0 6074 888 0 Fax 49 0 6074 888 100 www videor com www eneo security com Technical changes reserved Copyright by VIDEOR E Hartig GmbH Version 11 2020 ...

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