Service
Biometra TRIO
104
Version 03_19
16
Service
Should you have any problems with this unit, please contact our service department or
your local Biometra dealer.
Note
: If you would like to send the unit back to us, please read the following return
instructions.
16.1
Instructions for return shipment
WARNING
Risk of damage to health due to improper decontamination! Perform a professional
decontamination before returning the device to Analytik Jena AG.
NOTICE
Biometra GmbH must refuse acceptance of contaminated devices. The sender may be
liable for any damage caused by inadequate decontamination of the device.
Please clean all device components from biologically hazardous, chemical or radio-
active contamination (see also section "Disinfecting the device" p. 103).
Download the decontamination declaration as an editable PDF document in Ger-
man or English from the Internet:
https://www.analytik-
je-
na.com/fileadmin/content/service/customer/Declaration_of_decontamination_en
_01.pdf.
Complete the form and attach the signed decontamination declaration to the out-
side of the shipment.
Only use the original packaging for the shipment and insert the transport lock.
If the original packaging is no longer available, please contact Biometra GmbH or
your local dealer.
Please attach the warning note
"CAUTION!
SENSITIVE
ELECTRONIC
DEVICE!" to the packaging.
Please include a sheet containing the following data:
Name and address of the sender
Name and telephone number of a contact for inquiries
A detailed description of the fault, the precise conditions and situations under
which the fault occurs
Please contact our service department for providing
a return authorization
number (RAN)
. This number has to be applied clearly visible to the outer box.
Returns without the RAN will be not be accepted!