EDM01-02: DAG 4.2S Card User Guide
©2005
18
Version 7: May 2006
4.6 Reporting Problems
Description
If there are unresolved problems with a DAG card or supplied software,
contact Endace Technical Support via the email address
.
Supplying sufficient information in an email enables effective response.
Problem
checklist
The exact information available to users for trouble, cause and correction
analysis may be limited by nature of the problem. The following items
assist a quick problem resolution:
Ref
Item
1. DAG card[s] model and serial number.
2. Host PC type and configuration.
3. Host PC operating system version.
4. DAG software version package in use.
5. UNIX operating system only. Any compiler errors or warnings
when building DAG driver or tools.
6. UNIX operating system only. For Linux and FreeBSD,
messages generated when DAG device driver is loaded. These
can be collected from command
dmesg
, or from log file
/var/log/syslog.
7. UNIX operating system only. Output of
cat /proc/dag
.
8. Firmware versions from
dagbug –cx
and
dagrom -x
.
9. Physical layer status reported by:
dagfour
10. Network link statistics reported by:
dagfour –ei
11. Network link configuration from the router where available.
12. Contents of any scripts in use.
13. Complete output of session where error occurred including any
error messages from DAG tools. The
typescript
Unix utility
may be useful for recording this information.
14. A small section of captured packet trace illustrating the
problem.
