Enatel DC System Manual
Page 3 of 31
Receiving Instructions
CAUTION:
For your protection, the following information and the product manual should
be read and thoroughly understood before unpacking, installing and using the
equipment.
We present all equipment to the delivering carrier securely packed and in perfect condition.
Upon acceptance of the package from us, the delivering carrier assumes responsibility for its
safe arrival to you. Once you receive the equipment, it is your responsibility to document any
damage the carrier may have inflicted, and to file your claim promptly and accurately.
Package Inspection
•
Examine the shipping crate or carton for any visible damage: punctures, dents and any
other signs of possible internal damage.
•
Describe any damage or shortage on the receiving documents and have the carrier sign
their full name.
Equipment Inspection
•
Within fifteen days, open crate or carton and inspect the contents for damages. While
unpacking, be careful not to discard any equipment, parts or manuals. If any damage is
detected, call the delivering carrier to determine the appropriate action. They may require
an inspection.
Save all the shipping materials for the inspector to see!
•
After the inspection has been made and you have found damage, call us. We will determine
if the equipment should be returned to our plant for repair or if some other method would be
more expeditious. If it is determined that the equipment should be returned to us, ask the
delivering carrier to send the packages back at the delivering carrier’s expense.
•
If repair is necessary, we will invoice you for the repair so that you may submit the bill to the
delivering carrier with your claim forms.
•
It is your responsibility to file a claim with the delivering carrier. Failure to properly file a
claim for shipping damages may void warranty service for any physical damages later
reported for repair.
Handling
Handle the equipment with care. Do not drop or lean on front panel or connectors. Keep away
from moisture.
Identification Labels
Model numbers are clearly marked on all equipment. Please refer to these numbers in all
correspondence with Enatel.
