Joerns
Hoyer 4-Point Adaptive Power Cradle
®
14
9. Warranty
This warranty covers HoyerPro lifts only. Lifts not covered under this warranty include, but are not
limited to Advance-H, HML400, HPL600WB, HPL600WBSC, HPL402, C-HLA (and variations).
HoyerPro lifts are guaranteed for a period of two years from the date of delivery against defects in
materials and workmanship under normal use and service. This warranty includes all mechanical
and electrical components.
Aluminium structural components and mechanical components on lifts are covered under
warranty for a period of five (5) years from the date of delivery.
Damage caused by use in unsuitable environmental conditions or failure to maintain the product
in accordance with user and service instructions is not covered. Any alteration, modification or
repair unless performed by or authorized in writing by Joerns Healthcare will void this warranty.
Parts:
HoyerPro lifts contain various parts that wear from normal use. These parts, such as DC batteries
and casters are not covered under the two-year warranty but are covered for 90 days after date
of delivery.
Joerns Healthcare’s obligation under this warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which is found by Joerns Healthcare to be
defective.
Warranty replacement parts are covered by the terms of this warranty until the product’s original
warranty period expires.
When requested by Joerns Healthcare, parts must be returned for inspection at the customer’s
expense. Credit will be issued only after inspection.
Service:
Most service requests handled by the facility Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at the customer’s expense.
Should a technician be required, one will be provided by Joerns Healthcare, at our discretion. Only
the Joerns Healthcare Product Service Department can dispatch authorized technicians.
This warranty is extended to the original purchaser of the equipment.
