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1997 - 2013 Enable-IT, Inc. Page 11 of 14
Follow the following diagram to create a T-568B standard connection between the
820P Pro and your end PoE LAN device.
All the LED’s should illuminate and the following LED indicators will
provide visual operational status of the 820P Pro unit.
820P Pro LAN & PoE IN
– Slow yellow LED flashing indicates LAN connectivity.
Flickering yellow LED indicates LAN traffic.
820P Pro Interlink Out
– Solid green LED indicates PoE power.
T
ECHNICAL
S
UPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and
distributors. All support requests are processed through the online support portal. This allows
us to provide assigned support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.
Please use this support website as your first source for help as it contains an on-line knowledge
base of articles, documentation, FAQ's and other problem-solving resources. This web-based
support resource provides the quickest solution to the most common technical support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that,
for the four (4) year period commencing on the date the Product was purchased (the "Warranty
Period"), the Product will be substantially free from defects in materials and workmanship under
normal use and conditions.
Electrical damage is not an item that is covered under this
warranty, extended warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required
information online located at
http://support.enableit.com
. If you have questions or difficulty
completing this information you may contact the Customer Care Team at 888-309-0910
between the hours of 8:00 a.m. and 5:00 p.m. PT.
This wire run becomes your Ethernet backbone between
the 820P Pro unit and your end PoE LAN device. The
wire pair must be straight through and not have any
connector blocks in-between the units. If you have a
connector block, you must remove the 4-pair and bridge
together with Telco wire butt clips.