How do I …
About ENA
ENA is a leading managed network service provider in the
design, deployment and management of network and
communication services for school systems, libraries and
governments. In 1996, ENA created one of the first statewide
K-12 networks in the U.S. and has earned a reputation as
experts in distributed networks and voice solutions. Today,
ENA manages multiple statewide and district-wide education
and library networks, successfully serving over 450 school
districts, 2 million students, educators and administrators,
and over 300 libraries.
For more information, visit www.ena.com.
© 2008 Education Networks of America, Inc.
Make a 3-way conference call?
Make a call to the first party. Once the party has answered, press
the
Conference
button or the
Confrnc
soft key and dial the second
number (the other caller is on hold during this step). Once the
second party answers, press the
Conference
button or
Confrnc
soft
key again to join all three parties together.
Make a call?
From Your ENA Connect Polycom IP Phone
Option 1: With the handset still on hook/in cradle, simply dial
the number, then pick up the handset, or press the
Dial
soft key,
which will activate the speaker phone.
Option 2: Pick up your handset or press the
Speaker
button on
the phone to activate the speaker phone. Dial the number and
press the
Send
soft key on the display. If you do not press
Send
,
the phone will automatically dial the number you’ve inputted in
three seconds.
Helpful Hint: If you need extra time to reference the number
you’re calling, option 1 above will allow you all the time you need
to enter the number in full. If you make a mistake while entering
the digits, use the “<<” soft key to delete the incorrect digits
before you press
Dial
.
From Your Call Lists
Press the
Directories
button, select
Call Lists
, select which call list
you want to view, select the number you want and press the
Dial
soft key.
From the ENA Connect Online Portal
http://voice.ena.com/user/
When you click on a number anywhere in the portal, it will
populate that number in the “To” box of your call window, then
press the
Call
button. Your phone will ring first (you can pick up
the handset or press the speaker button), then the “To” number
will ring. (Note: Users with the Pro package have the option of
initiating a call from the portal using a phone other than their
desk phone.)
Transfer a call?
• On an active call, press the
Transfer
soft key on the screen or
the
Transfer
button, then dial the number you want to transfer
to (your other party is on hold during this process). You can
“introduce” the caller before completing the transfer.
Pressing the
Transfer
key again will complete the transfer.
• If you don’t want to introduce the caller whom you are
transferring, you can press
Transfer
, then the
Blind
soft key
and then enter the number you want to transfer to and then
hit the
Send
soft key.
View call lists?
From the Phone:
• Press the
Directories
button, then select
Call Lists.
•
The arrow buttons on your phone may be used as short cuts
to your Call Lists. The down arrow reveals Missed Calls, the
left arrow reveals Received Calls, and the right arrow reveals
Placed Calls.
From the Portal:
Select the
My Calls
header on the right side of the screen.
Forward calls?
A number of Call Forwarding treatments can be performed in
the user portal (under the
Reach Me
panel) or via star code on the
phone.
To Forward all calls to a single number
From the Phone:
Dial *72<number you want to forward to>;
*73 disables call forwarding.
From the Portal:
Use the
All Calls To
option under the
Reach Me
panel.
For more advanced forwarding options, please
reference the user guide in the portal.
Check my voicemail?
From the Phone:
Press the
Messages
button and enter your VM PIN (Note: Users
of Polycom 320/330 phone models will press the
Menu
button,
select
Features
, then
Messages
and then
Message Center
in order to
access their mailbox.)
From the Portal:
Under the
Voicemail
heading, click the speaker symbol next to
the caller’s name. Click
Open
from the pop-up window. The
voice message will play through your computer speakers.
Make a call using speed dial?
• If you assigned the Contact to one of your star code Speed
Dials, then simply dial * and their two-digit speed dial number.
• If you entered the contact in the Contact Directory on your
phone, then press
Directories
, then
Contact Directory
and use
the arrows to scroll until you find the contact you want, then
press
Dial
.
• If the contact is assigned to a button on your phone, simply
press the button next to that person’s name.
Redial?
• Press the
Redial
button (if your phone has one).
• If your phone does not have a
Redial
button, you can use *00
to redial the last number you called.
Add a speed dial contact?
From the Phone:
Press the
Directories
button, then select
Contact Directory
, then
press the
More
soft key, then the
Add
soft key. Enter the contact’s
information and press
Save
. This will assign the user to a speed
dial button on your phone, if one is available. If a button is not
available, the contact can still be called using the
Directories
and
Contact Directory
options and selecting the contact you want to
call.
From the Portal:
• “Drag” a contact from your Phone Book or My Calls list and
“drop” them on the speed dial number that you want to assign
to that contact. Remember, speed dials *01-*20 are for your
personal use, while *21-*49 are for organization-wide use (and
are only assignable by an Administrator).
• In your Phone Book (either Personal or Organization), click on
the contact that you would like to make a speed dial. Under the
General
heading, choose the speed dial number you would like to
assign to that contact.