EN-21
Problem
Possible Reason
Solution
No picture
Currently viewing radio
No picture will appear on
station
radio channels
No sound
Mute mode is activated
Click on the speaker icon
beside the volume indicator
to restore the sound
Volume level is set too low
Increase volume
Cannot tune stations
Poor signal
Move the antenna for better
reception
Wrong country is chosen in Setup
Choose the correct country in Setup
Picture performance is poor
Not using latest version of
Download latest version of
Direct X
Direct X
Computer hardware does
Upgrade hardware to meet
not meet minimum requirements
minimum requirements
Too many programs are
Close unnecessary programs
being used at the same time
Poor signal
Move the antenna for better
reception
Laptop computer is using
Try plugging the laptop into
battery power
its power supply
Error message appears
Tuner is not plugged in
Plug in tuner, or if
when starting software, saying
necessary, disconnect and
“Please plug in the tuner”.
then reconnect.
The DVB-T tuner
Electronic parts of this tuner
this doesn't affect your PC ;
is heating while operating
are reasonably heating
heat stabilizes automatically
after 15 minutes
TROUBLESHOOTING GUIDE
This will open up the following screen:
You will find a list of channels down the left-hand side.
These can be scrolled through, using the up and down arrows above and below the list.
Clicking on any of the channels will change which channel you are currently viewing (highlighted in green,
with programmes highlighted in blue). In the top left-hand corner, you will see the date.
This can also be changed, using the accompanying arrows. To the top of the main section, you will see the time.
Again, this can be scrolled through, using the arrows.
Note that some channels may not offer the EPG function.
