41978-2-0321
Page 55
With proper installation and maintenance, your new Direct-Vent Gas Fireplace will provide years of trouble-free service. If you do experience a problem,
refer to the Troubleshooting Guide below. This guide will assist a qualified service person in diagnosis and corrective action.
MV - CONTROL SYSTEM TROUBLESHOOTING (CONT’D)
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Pilot burning, no gas to burner, valve
knob “ON”, REMOTE/OFF/ON switch
“ON.”
REMOTE/OFF/ON switch, wall switch,
remote control or wires defective.
Check REMOTE/OFF/ON switch and wires
for proper connections. Place jumper wires
across terminal at switch. If burner comes
on, replace defective switch. If OK, place
jumper wires across switch wires at gas
valve-if burner comes on, wires are faulty
or connections are bad.
Thermopile may not be generating
sufficient millivolts.
If the pilot flame is not close enough physically
to the thermopile, adjust the pilot flame.
Be sure the wire connections from the
thermopile at the gas valve terminals are
tight and the thermopile is fully inserted
into the pilot bracket.
Check the thermopile with a millivolt meter.
Take the reading at TH-TP & TP terminals
of the gas valve. The meter should read 350
millivolts minimum, while holding the valve knob
depressed in the PILOT position, with the pilot
lit, and the REMOTE/OFF/ON switch in the
OFF position. Replace the faulty thermopile if
the reading is below the specified minimum.
With the pilot in the ON position, disconnect
the thermopile leads from the valve. Take a
reading at the thermopile leads. The reading
should be 350 millivolts minimum. Replace the
thermopile if the reading is below the minimum.
Frequent pilot outage problem.
Pilot flame may be too high or too low,
or blowing (high), causing pilot safety to
drop out.
Clean and adjust flame for maximum flame
impingement on the thermocouple. Follow
lighting instructions carefully.
The pilot and main burner extinguish
while in operation.
No Propane in tank.
Check Propane tank. Refill fuel tank.
Vent pipe leaking exhaust gasses back
into system.
Check for leaks.
Glass to loose, gasket leaks in corners
after usage.
Be certain glass assembly is installed
correctly.
Bad thermopile or thermocouple.
Replace if necessary.
Improper vent cap installation.
Check for proper installation and freedom
from debris or blockage.
Glass soots, and/or soot deposits
collected on logs.
Flame impingement on logs incorrect.
Check and adjust log position. Contact
Empire Comfort Systems, Inc.
Debris around throat of main burner.
Inspect the opening at the base of the main
burner. It is imperative that
NO
material be
placed in this opening.
Glass door is not properly sealed. Verify that
the seal is seated to the firebox face. The
seal must be even and the door centered.
Both spring clamps must be properly latched.
Check air shutter setting.
See Specifications, page 12.
