Empire B3MSTHK18N, Installation Instructions And Owner'S Manual

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TROUBLESHOOTING
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE
Gas odor during setup Gas Leak
What To Do If You Smell Gas
• Do not try to light any appliance. • Do not touch any
electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions. • If you
cannot reach your gas supplier, call the fire department.
Gas odor before first ignition Gas Leak
Pilot will not ignite, or will not
stay lit
No gas to pilot Make sure gas is on, in pilot position
Thermocouple not hot Depress valve knob for at least 1 minute
Improper pilot flame adjustment See Pilot Characteristics - adjust flame
Loose connections on the thermocouple Check gas connections
Faulty pilot or thermocouple
Replace Safety Pilot
Faulty valve Replace Valve
Delayed ignition
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orifice Check orifice opening
Faulty valve Replace valve
Burner does not light but pilot
remains on
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orifice Check orifice opening
Faulty pilot or thermocouple Replace safety pilot
Faulty valve Replace valve
Burner lights but does not
stay lit while pilot remains on
Low gas pressure Check gas supply pressure
Faulty valve Replace valve
Faulty pilot or thermocouple Replace Safety pilot
Clogged or dirty burner ports Clean burner ports
Burner & pilot light but will
not stay on
Low gas pressure Check gas supply pressure
Not enough fresh air for pilot Open door or window - ventilate
Faulty valve Replace valve
Faulty pilot or thermocouple Replace safety pilot
Clogged or dirty burner ports Clean burner ports
Remote control overheating Move away from flame
Remote control batteries failing Replace batteries
Incorrect burner flame
Incorrect gas supply or pressure Check gas supply pressure
Blocked orifice Check orifice opening
Clogged or dirty burner ports Clean burner ports
Faulty valve Replace valve
High altitude Adjust orifice size for altitude
Backfire of burner
Blocked orifice Check orifice opening
Clogged or dirty burner ports Clean burner ports
Low gas pressure Check gas supply pressure
Appliance produces
unwanted odors
Vapors from paint, hair spray, glues, etc. Ventilate room
Initial burn-off of manufacturing
chemicals
Ventilate room
Logs appear to smoke
Vapors from manufacturing chemicals Ventilate room
Logs curing See “Curing of Refractory Logs”
Whistle noise from appliance
Air in gas line Bleed lines
Control knob not in fully open position Open control knob to full position
Spiral gas flex line Replace gas feed line