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51
Problem Observed
Possible Cause
Corrective Measure
Gas odor during setup
Gas leak
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance. Do not touch
any electrical switch; do not use any phone in your
building. Leave the building immediately and call
your gas supplier from a neighbor’s phone or a cell
phone well away from the building. Follow the gas
supplier’s instructions. If you cannot reach your gas
supplier, call the fire department.
Gas odor before first ignition
Gas leak
Fireplace is ‘on’ but no flame
and pilot is not trying to light
Gas line valve turned ‘off’
Turn shutoff valve to ‘open’ position
Control module in ‘lockout’
Turn fireplace ‘off’ and then back ‘on’
Pilot continues to spark when
pilot is lit
Not enough gas to pilot
Wait for pilot flame to strengthen
Low gas pressure
Check pressures
Pilot igniter/sensor is dirty
Clean pilot
Pilot not grounded well
Check ground connections
Draft in firebox
Vent restrictor not installed
Pilot sensor has been bent
Replace pilot
Pilot will not ignite or will not
stay lit
Pilot igniter/sensor is dirty
Clean flame sensor and pilot igniter
Pilot not grounded well
Check ground connections
Sensor wire loose
Check sensor wire terminals
Gas pressure incorrect
Adjust gas pressure
Pilot gas line bent or kinked
Replace pilot tube
Faulty pilot, sensor bent
Replace pilot
Faulty valve
Replace valve
Burner takes too long to
fully light
Low gas pressure
Check gas supply pressure
Clogged or dirty carryover/burner ports Clean ports
Blocked orifice
Check orifice opening
Faulty valve
Replace valve
Burner does not light but
pilot remains on
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Loose wire connections
Check valve/control module connections
Faulty pilot
Replace pilot
Faulty valve
Replace valve
Burner lights but does not
stay lit while pilot remains on
Low gas pressure
Check gas supply pressure
Loose sensor wire
Check wire connection
Faulty valve
Replace valve
Faulty pilot or thermocouple
Replace safety pilot
Clogged or dirty burner ports
Clean burner ports
Room temperature higher than the
thermostat setting.
Move remote away from fireplace or set a higher
temperature on the remote/thermostat
Remote control batteries failing
Replace batteries in remote transmitter
CONTROL SYSTEM TROUBLESHOOTING