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corrective MeasUre
Gas odor during setup
Gas Leak
What To Do If You Smell Gas
• Do not try to light any appliance.
• Do not touch any electrical switch;
• Do not use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the fire
department.
Gas odor before first ignition
Fireplace is “on” but no flame
and pilot is not trying to light
Loose gas line connections
Check connections with leak detecting solution
Loose electrical connections
Check connections with wiring diagram
Receiver batteries bad
Install new batteries
Receiver not sync with remote
Sync receiver with remote. See page 19.
Gas Line Valve turned “off”
Turn shutoff valve to “open” position
Control module in “lockout”
Turn fireplace “off” for 2 minutes and then back “on”
Battery voltage low
Check voltage. Replace batteries if low.
Pilot will not ignite,
or will not stay lit
Pilot igniter/sensor is dirty
Clean flame sensor and pilot igniter. See
Homeowner’s Manual maintenance pages 11 - 12.
Pilot not grounded well
Check ground connections
Sensor Wire loose
Check sensor wire terminals
Pilot gas pressure incorrect
Adjust gas pressure
Pilot Gas Line bent or kinked
Replace pilot tube
Faulty pilot, Sensor bent
Replace Pilot
Faulty valve
Replace Valve
Pilot continues to spark
when pilot is lit.
Battery voltage low
Check voltage. Replace batteries if low.
Not enough gas to pilot
Wait for pilot flame to strengthen
Low Gas Pressure
Check pressures. See page 13.
Pilot igniter/sensor is dirty
Clean pilot. See Homeowner’s Manual
maintenance pages 11 - 12.
Pilot not grounded well
Check ground connections
Draft in firebox
DV: vent restrictor not installed VF: redirect draft
from room or wall
Pilot sensor has been bent
Replace pilot
Burner takes too
long to fully light
Low gas pressure
Check gas supply pressure
Clogged or dirty carryover/burner ports
Clean ports
Blocked orifice
Check orifice opening
Faulty valve
Replace valve
Burner does not light
but pilot remains on
Loose electrical connections
Check connections with wiring diagram
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Loose wire connections
Check valve/control module connections
Receiver not sync with remote
Sync receiver with remote. See page 19.
Battery too low
Change batteries
Remote not controlling burner
Re-learn remote box and handheld remote
Faulty pilot
Replace pilot
Faulty valve
Replace valve
