TROUBLESHOOTING
THE BATTERY LASTS LESS THAN ONE DAY.
To Troubleshoot:
Normally the watch lasts 24 hours for standby, 12-18 hours for an easy use. The below situation may
cause the battery life is shorter than normal.
1.
The cellular reception is weak; you can try to connect to the Wi-Fi.
2.
When you’re using the cellular data, the Wi-Fi is still ON. Please go Settings on the watch and shut
the Wi-Fi OFF.
3.
Use the video calling and real-time location too often.
4.
The Care Time/Set Tracking mode on the App was setup in a very small refresh-rate interval. If
this was set to track ever 1 minute, then it will drain the battery quicker. The recommended setup is
30 minutes or 1 hour.
WHAT DOES THE WATERPROOF IP67 RATING MEAN?
EmojiKidz Watch can withstand raindrops and a sweat, however, we do not recommend wearing the
watch while taking a shower, diving and swimming, as the waterproof parts of the watch may age
over time, resulting in reduced water resistance protection.
The IP67 rating means the EmojiKidz watch is protected from dust particles and water immersion of
up- to 1 meter for less than half an hour.
MY EMOJIKIDZ WATCH IS OVERHEATING.
To Troubleshoot:
The working principle of our EmojiKidz watch is basically the same as our personal smart phones, with
the smaller size of the watch, we cannot avoid the overheating after you keep using it. Once you stop
using the watch, temperature will drop down very quickly.
1-
If you enter a spot where the reception is not good, the CPU will keep searching for the signal which
will generate heat.
2-
Video calls require constant uploading of data, so the CPU generates a lot of heat.
3-
Long-time use, such as talking, taking photos, sending messages, etc., will cause the CPU to generate
a lot of heat.
We do recommend that you take off the watch if your child feels uncomfortable when the watch is
over- heating. Stop using it for a while, the temperature will drop down quickly.