2
0
Bad connector
Motor / controllers have a 1 year warranty. Warranty only covers the controller
when used with 36V or 48V battery packs with our own hub motors. Some examples
of things that would be covered:
Severed wire inside the controller enclosure
Random shorted mosfet when not caused from an axle spinout
Things that are not covered:
Controller that fails when used with 3rd party motor system
Corrosion of connectors from water exposure
Controllers that are modified for more than 60V
We can't really warranty controllers that are used with 3rd party motor systems. It is
possible to have a hub with very low winding resistance (think short circuit) which
would fry the controller mosfets when throttling from a stall, as none of the
controllers have pulse-by-pulse current limiting to protect them in this situation.
One
Year
(up
to
8000km)
Limited
Warranty
Bicycle
for
other
Components
Anything sold by us not included under motors, batteries, controllers, or charger is
covered under 6 months warranty. This includes such items as fork, brake lever,
display, throttles, freewheels and miscellaneous connectors/cables/tools. This
warranty does not include water damage, physical damage and normal wear and
tear. These components therein are warranted to the original retail purchaser
against manufacturing defects in materials and/or workmanship for a period of 12
months from the date of original retail purchase.
Returns
If you Change your mind and simply want to return it for a refund within 7 days of
receiving it, please make sure the bike in new condition and well packed, but
depending on circumstances we will charge a restocking fee( 20% of MSRP).
Shipping fee and other service fee are not refundable, and you are also responsible
for returning the item to us. We don't encourage either impulse purchasing or
impulse refunds, so spend the time in making the decision
Exchange
If you purchased something in error and need to exchange it for a different product or
model within 7 days, please make sure the bike is in good and unused condition. The
20% of MSRP restocking fee is still applicable in this case, depending on the condition
of the returned bike. We will not cover the shipping for the trade-in or desired
product.
Summary of Contents for E-mini B
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