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A 3: Your wireless network might be configured as a ‘Hidden SSID’. Disable this
option, and configure the wireless connection of your wRADIO manually. You can
thereafter enable ‘Hidden SSID’ again if you want to.
Q: When I try to connect to my wireless network, the wRADIO asks for the network
key. Where can I find this key?
A: You have once configured the network key (WPA or WPA2) in your router. You
might have written down this key. If not, you can connect to your router using a
wired connection to find the key using the manual of your router.
Q: My radio connection drops now and then. What is the cause?
A 1: A good working Internet connection is required for a radio stream. The quality of
the radio stream therefore also depends on the quality of the Internet connection
of the radio station. If the radio station uses an Internet connection of low quality,
the connection with the station may drop now and then.
A 2: The server of the radio station that you are listening to may be overloaded. This
may happen to popular radio stations.
A 3: Your Internet connection may be occupied by another computer or Internet
device. If someone downloads files using torrents or newsgroups, little bandwidth
remains for others. You should limit the bandwidth of your downloading software.
This can be configured in the software itself. You should reserve about 20
kilobyts/second for a proper radio stream.
A4 : Your Internet connection may be failing temporarily. Check your connection to be
sure that it is working.
Q: Does www.myradio123.com offer an up to date list of stations?
A: The list of stations is up to date indeed. The website is based on a database of
stations that is continuously updated. New stations will immediately be added
and discontinued stations will be removed. Over 3200 stations are currently
available.
Q: I use www.myradio123.com to add favourites. How long does it last until the
stations are added to the list in my wRADIO?
A: If you Internet connection is working properly, the favourites you add online will
be added to your wRADIO almost immediately.
10.0 Service and Support
This users manual has been carefully written by Eminent’s technical experts. If you
have problems installing or using the product, please contact support@eminent-
online.com.
