The Discussion that Created a Company
One night after dinner, I was watching TV with my
wife when a tragic event made me really stop and
think. That evening on the news was a story about a
young woman who had gone missing; she had a cell
phone but was unable to call for help. That raised the
question “Why can’t you use technology to help people
like that who are lost and can’t help themselves?”
My business partner, Chris Buehler, and I had each
spent over 20 years in the telecom industry. We knew
that technology could find the location of a device
on a wireless network, even if the person wearing the
device was unable to make the call themselves.
Our discussion led to the creation of a company called
EmFinders, (short for Emergency Finders).
The first step was to create a solution using cellular
triangulation technology that would be able to
accurately locate people outdoors or within buildings,
parking garages or heavily wooded areas where
GPS works poorly or simply doesn’t work.
Then we designed a device small enough to be worn
like a watch. The watch-like device is durable, water
resistant and fits discreetly into people’s daily lives.
We worked with 911 dispatchers and police to develop
a nationwide system that is reliable, affordable
and works with their existing equipment and systems.
No hardware or special training needed means
zero cost for law enforcement and 911.
In an emergency, the EmFinders EmSeeQ is remotely
activated and communicates with existing cellular
and 911 systems to help locate people who may not
be able to help themselves — people with Alzheimer’s
disease, Autism or any other medical issue who
might become disoriented and wander.
EmFinders helps law enforcement and 911 recover
missing people faster and reduces the resources
required to conduct a search.
Best of all, EmFinders provides caregivers with peace
of mind, knowing that the EmSeeQ device helps
law enforcement quickly locate and recover their loved
one should that person wander and become lost.
Thanks to the power of technology, and a spouse who
asked a tough question, EmFinders is dedicated to
“Locating the Lost” and protecting people of all ages.
Jim Nalley and Chris Buehler
Founders
5
Once activated, the EmFinders EmSeeQ reports
its location to the nearest 911 dispatch center
and transmits an audio recording to the 911
operator explaining the nature of the emergency.
6
911 operator dispatches a police officer to the
location reported by the EmFinders EmSeeQ.
7
Police officer stays in contact with the 911
operator until the missing person is located;
911 operator can provide updated location
if person wearing the EmFinders EmSeeQ has
changed locations while the officer is en route.
8
Police officer assists the missing person by
safely returning him/her to caregiver.
9
Police calls EmFinders at 1.800.215.8161
to cancel alert.
which EmFinder may do only following receipt of a
missing person’s case number. Once activated, the
EmFinders EmSeeQ provides location information only
to police.
See the emergency activation magnet for
step-by-step instructions.
How often should I charge the EmFinders EmSeeQ?
The device should be charged until full (green
LED flashes) at least once a week. This will take a
maximum of 2 hours.
Who do I call if I have additional questions?
If you have questions, contact customer service at
1.866.426.3386.
What is the emergency activation and recovery
process?
1
Caregiver calls 911 to file a missing person’s report.
2
911 dispatcher takes relevant information,
creates missing person file and provides a call
for service or case number to the caregiver.
3
Caregiver calls EmFinders emergency operator at
1.800.215.8161
to request EmSeeQ device activation
by providing a call for service or case number.
4
EmFinders verifies caregiver identity and password
and remotely activates the EmSeeQ device.
How does the EmFinders EmSeeQ work?
The potential wanderer wears an EmSeeQ device, the
same size as a wrist watch, on their wrist (or ankle, in
the case of a child) and is designed to be worn 24 hours
a day. The EmFinders EmSeeQ is water resistant (to
1-meter); avoid submerging for extended period of time.
The EmSeeQ device has no buttons or controls and
doesn’t make noise. It only lights up when it’s
charging. If the potential wanderer becomes lost,
the caregiver first calls 911 to file a missing person’s
report and then calls EmFinders to request remote
EmSeeQ device activation.
How does the technology work?
Once the unit is activated, law enforcement can
typically locate the missing person within minutes via
information provided by the EmFinders EmSeeQ
through the 911 emergency location system. The police
are dispatched and can continue to work with 911
to update the missing person’s location as the person
moves on foot or in a car. Unlike GPS technology,
the EmSeeQ device is designed to work indoors as
well as outdoors.
How do I activate the EmFinders EmSeeQ device?
The caretaker must first call 911 to report the device
holder lost and request that the police file a missing
person’s report. The device can ONLY be used to locate
a person who has been officially reported lost. It does
NOT track the device holder unless it is activated,
Important Coverage Information
Our coverage map provides high-level estimates of
our coverage area. There may be gaps in coverage
within our estimated coverage areas that, along with
other factors, will impact the quality of services. See
www.EmFinders.com for coverage map and details.
EmFinders Frequently
Asked Questions
What is the EmFinders solution?
EmFinders technology focuses on finding missing
persons. Hence the name “EmFinders,” short for
“Emergency Finders.”
The EmFinders EmSeeQ has the potential to reduce
a caregiver’s stress by providing a solution to the
dangers of temporary disorientation and wandering.
The EmFinders EmSeeQ works with the local 911
emergency system and helps police to locate individuals
wearing an EmSeeQ device should they ever become
lost. All location information is provided directly to the
police via a 911 dispatcher once the EmSeeQ device is
activated.
Who is the EmFinders EmSeeQ designed to help?
The EmFinders EmSeeQ is designed to help persons with
medical impairments (such as Alzheimer’s or Autism)
who are at risk of becoming disoriented and lost.
When you you call, be prepared to
provide the following information:
1
Your name (which must match the name on
the account) and the password you setup
when you purchased the EmFinders EmSeeQ.
2
The serial number of the EmFinders EmSeeQ,
which is located both on the box and on the
device itself.
3
The names of any additional caregivers
authorized to activate the device in an
emergency situation.
4
Information about the potential wanderer:
Name
Age and physical description
Address
Medical conditions
This information is required to register the
EmSeeQ device. In the event of a wandering,
EmFinders will also share this information
with emergency responders.
STEP 3
Peace of Mind
Once the battery is fully charged and the
EmFinders EmSeeQ is registered, secure the device
on the wrist of the potential wanderer.
The EmFinders EmSeeQ is ready for use.
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When the battery is fully charged, disconnect
the EmFinders EmSeeQ from the charging stand
and proceed to Step 2.
STEP 2
Registering the EmFinders EmSeeQ
You MUST call 1.866.426.3386 to register
your EmFindersEmSeeQ. Registration
ensures the following:
Turns on the EmFinders EmSeeQ
Allows you to identify and authorize additional
caregivers, other than yourself, to activate
the device
Provides EmFinders with information about
the potential wanderer
Device Setup Instructions
THIS DEVICE MUST BE CHARGED AND
REGISTERED BEFORE IT WILL OPERATE
STEP 1
Charging the EmFinders EmSeeQ
Your EmFinders EmSeeQ has an internal
battery which must be charged before first use.
To charge the battery:
1
Connect one end of the power supply to the
charging stand and the other end into an
electrical outlet.
2
Place the EmFinders EmSeeQ on top of the
charging stand. Red LED light appears on the
sides of the device to indicate battery is
charging. It will take up to 2 hours to completely
charge the device.
3
When the battery is fully charged, a green
LED light will appear on the sides of the device
to indicate charging is complete.
4
To ensure reliable and proper operation of
the EmFinders EmSeeQ, completely charge the
battery at least once a week. In the event
that there is a wandering and the device is
activated, it should be recharged immediately
thereafter to ensure continued service.
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Power Supply
Charging Stand
Dual Internal LEDs for Battery
Charging Indicator
Summary of Contents for EmSeeQ
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