RETURN POLICY
If, for any reason, you would like to
replace or return the product under the
money-back guarantee, your order number
can be used as the return merchandise
authorization number (RMA). If the product
was purchased in a retail store, return the
product to the store or use “RETAIL” as
the RMA. Return your product to the
address provided below for a replacement,
which will incur no additional processing
and handling fees, or for the refund of
your purchase price, less processing
and handling. You are responsible for
the cost of returning the product.
You can locate your order number at
www.customerstatus.com. You can call
customer service at 973-287-5132 or
email [email protected] for any
additional questions. If you are returning
the pan for replacement under the
lifetime guarantee, provide the information
requested. Pack the product carefully and
include in the package a note with:
(1) your name, (2) your mailing address,
(3) your phone number, (4) your email
address, (5) the reason for the return,
and (6) proof of purchase or order number.
Specify on the note whether you are
requesting a refund or replacement. Write
the RMA on the outside of the package.
Send the product to the following
return address:
Forever Pan
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not
been acknowledged after two weeks, please
contact Customer Service at 973-287-5132.
REFUND
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the
item was purchased directly from Tristar. If
the item was purchased from an authorized
retailer, proof of purchase is required, and a
check will be issued for the item and sales
tax amount. Processing and handling fees
are non-refundable.
Summary of Contents for FOREVER PANS
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