Troubleshooting
Emeril Lagasse Smokeless Grill Elite
11
90-Day Money-Back Guarantee
The
Emeril Lagasse Smokeless Grill Elite
is covered by a 90-day money-back guarantee. If you are not 100% satisfied
with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds
will include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a
replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or
component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable.
If you experience an issue with one of our products within 1 year of purchase, return the product or the component part
for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are
responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6)
months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later.
Tristar reserves the right to replace the unit with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number
can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store,
return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a
replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less
processing and handling. You are responsible for the cost of returning the product. You can locate your order number at
www.customerstatus.com. You can call customer service at 973-287-5132 or email [email protected] for any
additional questions. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address,
(3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
Emeril Lagasse Smokeless Grill Elite
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks,
please contact Customer Service at 973-287-5132.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase
if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is
required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
