EMC-PAC User Guide
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Warranty
SHIPPING AND LIABILITY
Please verify that the shipment is received in good order ASAP.
EmerCom Technologies Inc. warrants parts and labor on all equipment of its own manufacture
for a period of 10 years from the date of shipment but cannot be held liable for any loss or
damage resulting from causes beyond their reasonable control. Any abuse, vandalism,
alteration or misuse of these products for purposes or in a manner other than that for which they
were manufactured will void the warranty.
Please return defective products prepaid to your nearest service center after first calling
1-604-589-3899 (or toll-free 1-844-363-7266) for a Return Authorization (RMA) number. Please
provide:
Model number
Problem or fault description
Name of the person requesting the RMA, phone number and shipping address
Please reference the RMA number clearly on all packaging and paperwork.
Note: Statistically, more field problems are caused by wiring, connection, power supply or
installation issues rather than the devices themselves. Please have your field staff call us from
site before concluding that an EmerCom product needs to be returned, to offer you the
assistance to resolve the problem most conveniently over the phone.
EmerCom Technologies Inc. shall not be liable for any loss or damage resulting from causes
beyond its reasonable control and in no event whatsoever shall we be liable for consequential
damages resulting in personal injuries, property damage or economic loss to any party.
