Customer Service
At Emerald we want to make sure that you are completely satisfied, therefore we have assembled qualified
associates to assist you.
Our normal operating hours are
Monday - Thursday 9:00 AM - 5:00 PM and Friday 9:00 AM - 4:00 PM (Pacific Standard Time).
Call us Toll Free: 844-333-3903
Email us: [email protected]
Returns
30-Day Money-Back Guarantee
At Emerald Integrations, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we
make returns and refunds extremely simple.
Any complete, like-new item returned within 30-days can be returned for a full refund less the original cost of shipping. All items or packages shipped free of charge will be
subject to a $15.00 shipping fee. If returned items are not in like-new condition, then Emerald Integrations may refuse a return or charge a restocking fee of 10% - 20%.
Items not in like-new condition include, but are not limited to: items missing original item packaging, opened software or media items, used items, installed items, abused
or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number, pre-cut
wire, made-to-order items and special order items. All returns must be shipped back in a shipping carton, items cannot be shipped back in product boxes. Should you
have any questions about our return procedure, please don't hesitate to contact us.
Return Disclaimer
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged
in any way cannot be accepted for return
.
Warranty
Emerald Integrations understands that there are minor chances that electronics can fail and defects happen, in the event that this occurs, Emerald Integrations is here to
help you quickly resolve your defect for a full year of 1-Year Warranty Coverage. Unlike others who push you to a manufacturer service center that can be slow and
unresponsive, we’re here to help with the repair or replacement you need. To begin the process, follow the instructions on the returns page at
www.emeraldintegrations.com/returns.
The terms of the warranty are subject to the specific manufacturer and all expressed and implied war-ranties are provided solely by the manufacturer. Every item
approved for a warranty claim is inspected by our team of qualified experts and professionally tested.
Emerald Integrations is a retail and wholesale distributor of vehicle electronic components, specializing in car safety. Emerald tests each product individually to ensure
optimal performance and is NOT responsible for any negligence or damages caused by the installation process. Should a customer request assistance in finding an
installer, Emerald holds no liability for any installers recommended by Emerald, it's employees or affiliates.
www.EmeraldIntegrations.com
Phone: (844) 333-3903 5
