Burner
fl
ame is too low or
ing (see Figure 2, page 5).
1. Incorrect ga s supply or pressure.
1. Check for proper gas supply
pressure.
too high.
2. Blocked burner orifice or burner
manifold ports.
2. Free burner orifice and
manifold ports of any burrs,
paint, or other blockage.
Burner is excessively noisy.
(Note: The movement and
combustion of gas will cre-
ate low, unavoidable levels
of noise.)
1. Passage of air/gas across irregular
2. Excessive gas pressure on natural
gas units.
surfaces.
1. Relieve any tight bends or
kinks in gas supply line.
2. Have inlet gas pressure
checked by a
qualified
ser
vice person.
3.Improper burner orifice size.
3. Verify proper burner ori
fi
ce siz-
Log set is smoking/sooting
excessively.
(Note: It is natural and un-
avoidable for vented gas log
sets to produce moderate
levels of carbon (soot) where
flames
contact the logs. This
is especially true with propane/
LP gas.)
1. Poor fuel quality.
2. Fireplace venting system not
drafting properly.
3. Excessive
fl
ame impingement
or blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/pressure.
1. Contact local natural or
propane/LP gas company.
2. Adjust damper wide open
and/or have
fi
replace and
v e n t i n g p r o f e s s i o n a l l y
cleaned and checked.
3. Separate the logs to allow
more flame passage.
4. Remove any foreign items
from the
flame
pattern and/
or check for proper ori
fi
ce
sizing.
5. Preheat flue in very cold
weather.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
TROUBLESHOOTING
Continued
Delayed ignition burner.
1. Pilot angle needs adjusting.
2.W
rong pilot orifice for gas type.
1. Adjust pilot angle for best
flame contact with burner pan.
2.
Replace pilot orifice.
Log set produces a clicking/
ticking noise just after burner
is lit or shut off.
Metal expanding while
heating or contracting while
cooling.
This is normal with most log
sets. If noise is excessive,
contact qualified service
person.
Log set produces unwanted
odors.
1. Log Set burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR -
TANT statement below.)
2. Gas leak. See Warning
statement below.
1. Open
fl
ue to maximum. Stop
using odor causing products
while log set is running.
2. Locate and correct all leaks
(see Checking Gas Connec -
tions , page 6).
Gas odor even when control
knob is in OFF position.
1. Gas leak. See Warning
statement below.
2. Control valve failure.
1. Locate and correct all leaks
(see Checking Gas Connec -
tions, page 6).
2. Replace control valve.
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier
, call the fire d
epartment.
IMPORTANT: Operating log set where impurities in air exist may create odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements and glues, new carpet or textiles, etc. create fumes. These fumes may mix
with combustion air and create odors. These odors will disappear over time.
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