ELSA ECOMO 20DFP99, User Manual

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Appendix
ELSA ECOMO 20DFP99
22
ELSA-ServiceDirect for
ELSA ECOMO
™
monitors
3
-
year warranty including ELSA-Onsite
As of the purchase date 01.01.1998, ELSA grants a three-year warranty on ELSA ECOMO
1)
moni
tors including ELSA-ServiceDirect. ELSA strives to offer its customers top product quality with
its extensive quality assurance measures. If, however, the customer makes a complaint, this ser
vice program guarantees perfect support and repair procedures to minimize any inconvenience
As well as repairs carried out free of charge, the following ServiceDirect services are offered
within the extended scope of the warranty.
ELSA-Onsite: 3 years of onsite service for ELSA monitors—free of charge
You can avail of the numerous advantages of our onsite services for ELSA ECOMO monitor
throughout Europe
2)
. If you discover a fault with your monitor, you first contact our support team
If your monitor requires repairs within the warranty period of three years, you are provided with
a replacement unit within 24 hours
3)
which we deliver to your workplace. Your repaired monito
will be returned to you as soon as possible. The advantage of this offer is that you have no
downtime or transport expenses. ELSA's customer service ensures that all transporting proce
dures are dealt with in the correct manner.
Your direct contact partner at ELSA-ServiceDirect
As an ELSA customer, you will receive support and advice from ELSA's customer service at a
stages of the warranty services being carried out.
The ELSA support hotline is the first number to dial if you discover a
malfunction or fault on your monitor.
ELSA Monitor Support Hotline
+49-(0)241-606-6135
If you have general questions on ServiceDirect, on the progress of
repair work, contact the ELSA infoline.
ELSA Infoline
+49-(0)241-606-5112
1) Applies to all
ELSA ECOMO
monitors purchased after January 1, 1998.
2) For ELSA ECOMO 21H97 , a 4 week DoA warranty is granted outside of Germany instead.
3) Provided that the complete documentation reaches the ELSA support team by 11.00 a.m. by mail or directly via the computer graphics faxline—
Tel.: +49-(0)241-606-6399. Please note that warranty services are only granted for faults which are covered within the framework of our Genera
Terms of Warranty, valid for the Federal Republic of Germany (refer to our Internet site: www.elsa.com).
If the ELSA service cannot find fault with the unit claimed to be defective, we will invoice you for EUR 102.26 plus V.A.T. to cover inspection costs an
replacement of the unit.