20
Limited Warranty
The product you have purchased is warranted against
defects in material and workmanship while owned by
the “Original Purchaser”. The term “Original Purchaser”
is defined as that party or entity which purchases these
products from an authorized dealer or retailer as shown
by the original sales receipt. This warranty does not
apply too “as is” or previously owned products.
The manufacturer warrants its products to be free from
defects in materials and workmanship (normal wear and
tear, fading and stretching excepted), for one year from
the date of purchase, except as provided below under
the limited warranty.
This warranty gives you specific rights, and you may also
have other rights, which vary from state to state (or
country to country). All warranties are limited to the
original purchaser for normal use by a maximum of two
users. Total weight capacity per chair is 250 pounds for
a single user.
The exceptions or exclusions to this warranty are:
• Upholstery material and foam cushion material is
warranted against defects in material and workmanship
for a period of one year, beginning on the date of
purchase as shown on the original sales receipt.
• Any warranty claim that is submitted after the limited
warranty period, or without proper proof of purchase
will not include the cost of parts, labor, or delivery on
the warranted parts within a reasonable amount of time.
We reserve the right to require damaged parts to be
returned to us upon request. Natural markings such as
scars, brands, grain variations, wrinkles, color variations,
etc. will be considered normal characteristics and not
construed as defects.
• For claims or questions concerning this warranty,
please contact the Customer Service Department
on the web at www.truecustomersupport.com.
Be prepared to provide your name, address,
daytime phone number, the model and purchase order
number of the product, date of purchase, and the store
where it was purchased. The manufacturer requires that
the original sales receipt be submitted with all requests
to confirm that you are the original purchaser according
to our written warranty.
