Chapter 10 Troubleshooting
If you experience any trouble with your wireless Internet Radio, then you may find it useful to visit the help section on
our webpage:
http://www.wifiRadio-frontier.com
If you have trouble connecting the Radio to your wireless network, these steps may help to resolve the problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on the Radio. You can
configure a static IP address on the Radio using the menu item ‘System settings
Network
Manual settings
Wireless
’, and then select ‘DHCP disable’.
3
. Check your access point does not restrict connections to particular MAC addresses. You can view the Radio’s
MAC address using the menu item ‘System settings
Network
View settings
MAC address’.
4. If you have an encrypted network, check that you have entered the correct key or password into the Radio.
Remember that text-format keys are case sensitive. If, when attempting to connect to an encrypted network, your
Radio displays: ‘Wireless error’ followed by a 5-digit number, then please ensure that you enter the correct passphrase
for the network. If the problem persists, then you may need to consult your network configuration.
5. If your Radio can connect to the network successfully, but is unable to play particular stations, it may be due to one
of the following causes:
a. The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
b. The station has reached the maximum allowed number of simultaneous listeners.
c. The station is not broadcasting anymore.
d. The link on the Radio is out of date.
e. The Internet connection between the server (often located in a different country) and yours is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
6. If you can play back the station with a PC, use the form at
http://www.wifiRadio-frontier.com
to notify us so that
we can change the station data that is used by the Radio.
ELKO AS, Eyving Lyches vei 10, 1338 Sandvika, Norway. Phone 0047 67215459.
www.elko.no
ELKO AB, Hammarby Kaj 14, 121 27 Johanneshov. Phone 0046 84992727.
www.elko.se
