Elite 100, Installation And Operation Manual

Page: 14 / 16

14
TROUBLESHOOTING
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The device won’t start.

No power

No need for heat

Compressor protection delay
activated (Power light is
flashing)

Make sure circuit breaker is on

Check desired temperature and
adjust if necessary

When the device stops, the
regulator imposes a 3-minute delay
before restarting compressor to
allow for pressure balancing.
The displayed water temperature
rises quickly after the compressor
starts.

Water intake and outlet have
been reversed

Check to see if water is circulating
in the right direction in the pool
water heater.
The device works but the water does
not reach the desired temperature.

Water connections are reversed

Heat loss is greater than the
devices heating capacity

Pool is too large for the heat
pump model

Check to see if water is circulating
in the right direction toward
condenser.

Choose a more powerful model or
use more than one heat pump.

Choose a more powerful model or
use more than one heat pump.
There is a lot of water under the
device.

Normal runoff due to
condensation

Abnormal water leak.

No action required (install a drain
if necessary)

To determine whether this is a leak,
turn off the device until all
condensation runoff has gone. See
if there is still water after 24 to 48
hours.
There is frost on the evaporator.

Outdoor temperature is cold

Compressor works but fan does
not work

The defrost sensor is defective –
alarm

Cooling fluid level is too low

Check to see if defrost is working
(the compressor does not operate
during defrost – only the fan
operates)

Request service online at
www.poolheatpump.ca/serviceCall.
php
Regulator display is hard to read.

The regulator display is exposed
to direct sunlight

Create some shade above the
display to make easier to read.
The fan works, but the compressor
does not.

Defrost in operation (Defrost
indicator lights up)

No action required
The fan works, but the compressor
does not work for more than 3 hours.

Compressor is broken, in
thermal protection mode or
connections are loose (Power
light is on)

Request service online at
www.poolheatpump.ca/serviceCall.
php