FAQ’s
1.
Q:
What are the differences between the IR and RF remotes?
A:
An Infra-Red remote is designed for short distance use, like your television remote. IR requires
direct aim at the IR source located inside your 3-wall switch. RF remote control is designed for long
distance use. The RF is a unique remote configured to only work with your 3-way wall switch
included with this screen. If the RF remote control is lost or misplaced, the entire 3-wall switch will
need to be replaced (Please keep in a safe place). Change the battery every 6 months.
2.
Q:
How is the screen material cleaned?
A:
The screen material can be cleaned with mild soap and water only. Do not use cleaning
substances with chemicals, as it will damage the screen material.
3.
Q:
What type of batteries do the remote controls use?
A:
The IR and RF remote controls use AAA alkaline batteries.
4.
Q:
Can you manually pull down this electric screen?
A:
Absolutely not, manually pulling down the screen will damage the electronic motor rolling
system.
5.
Q:
Can the electric screen be used in a 220-volt outlet?
A:
No, the screen can only be used in 110-volt outlets.
6.
Q:
What is the recommended distance my first row should be?
A:
The recommended distance should equal the width x2 of your screen. However, this may vary
depending on the projector type and environment light.
7.
Q:
How high should I hang the projector screen?
A:
The recommend lowest level of the projector screen should at an eye level of the first row seat.
8.
Q:
Technical Support or Problem Report
A:
The best way to report a problem is to send an email to
or call 1-877-511-1211 Ext.202 / 234.
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