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RW973 User Manual

6.1 Printer not working

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6.2 LED indicator on the control panel and beeper alarm

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6.3 Troubles occur during printing

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6.4 Problems emerge during the paper cutting processes

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6.5 Removing Jammed Paper

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Summary of Contents for RW973

Page 1: ...RW973 User Manual Desktop POS Printer RW973 User Manual ...

Page 2: ...r 10 4 Printer Packing 11 4 1 Open packing 11 4 2 Choice installation site and direction of printer 11 4 3 Connect the printer power adapter 11 4 4 Connecting the Interface Cable 13 4 5 Connecting the Cash Drawer 13 4 6 Paper roll installation 14 4 6 1 Confirmation of printing paper 14 4 6 2 RW973 installation change Paper 15 4 7 Setting DIP switch 17 4 7 1 Serial Interface RS 232C 17 4 7 2 Interf...

Page 3: ...nual 6 1 Printer not working 23 6 2 LED indicator on the control panel and beeper alarm 23 6 3 Troubles occur during printing 23 6 4 Problems emerge during the paper cutting processes 24 6 5 Removing Jammed Paper 24 ...

Page 4: ...ing the important information and tips for the printer operating Note Due to continuous update of product please take in kind of real machine such as accessories programs etc Note Due to continuous improvement of our product the description of printer specification accessories design in this manual may slightly different please in kind prevail ...

Page 5: ...all liquids away from the printer 4 Do not expose the printer to high temperatures direct sunlight or dust 5 Protect the printer from shock impact and vibration 6 Ensure the printer is connected to a socket with the correct mains voltage 7 Switch off the printer power supply when not in use 8 To ensure the printing quality and reliability suggest use the recommended paper or the same quality paper...

Page 6: ...RW973 User Manual 2 POS printer packing case Please check you get all in carton Note 1 The AC adapter and power cord vary by local or region The packing materials are actually dependent on the order ...

Page 7: ...y and applications which need real time field print receipts RW973 can connect with other equipments through parallel serial USB and Ethernet interfaces And the printer drivers are available for the WINDOWS XP 7 8 10 operating system 1 2 The main features 1 Automatic paper cutting 2 Low noise 3 High printing speed 4 Easy paper loading 5 User convenient maintenance 6 Compatible with various width p...

Page 8: ...ISO08859 7 Greek WPC1252 PC866 Cyrillic 2 PC852 Latin 2 PC858 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek PC1254 Turkish WPC1255 Hebrew WPC1256 Arabic WPC1257 Baltic Rim WPC1258 Vietnamese MIK Cyrillic PC755 Latin 2 Iran Iran II Latvian ISO 8859 1 WestE...

Page 9: ...aper width 0 1 80 mm 0 1 58 mm Paper thickness 0 065 0 090mm Paper roll diameter Max OD ф83mm Paper load Upward cover open and Easy paper loading Paper cut Manual tear or Auto cutter Command ESC POS Physical Spec Operating condition 0 C 40 C 20 85 RH Storage condition 20 C 70 C 5 95 RH Dimensions L W H 195 147 147mm Weight 1 8kg Reliability TPH lifetime 150km Cutter lifetime 2 000 000 cuts MTBF 36...

Page 10: ...nded thermal paper or same quality paper otherwise it will influence the printing quality and decrease the thermal print head life Don t stick the paper on the paper roll mandril If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the printing quality Don t use finger nail or hard articles to touch the surface of thermal paper other...

Page 11: ...RW973 User Manual 7 2 3 Printing and cutting position 2 3 1 Printing position 0 1 80 mm Print Paper 0 1 58 mm Print Paper 2 3 2 Cutting position Figure 2 3 2 Type Paper Cutting Position L1 RW973 11 8mm ...

Page 12: ...RW973 User Manual 8 3 Printer Components 3 1 Appearance and component Note The views above are for your reference Ports may vary ...

Page 13: ...s of paper such as paper near end and paper out See more details in 3 2 Specification of Indicated light and beeper 5 Error LED If there is an abnormal phenomenon and error LED flashing it means the printer is in the wrong status Please turn off the power immediately 6 Paper guide Paper guide can change the position to adapt to different paper width RW973 storehouse has 4 paper guide slot Paper gu...

Page 14: ...er in an normal state Notes The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is more than 65 C printer will send a warning If the temperature of print head is more than 80 C printer will stop working until the temperature is less than 60 C Description Power LED Error LED Paper LED Beeper Open the cover of printer Bright Bright Bright Beep B...

Page 15: ...install printer it does not allow to tilt by other direction 2 Keep printer far away from source of water 3 Avoid the printer on place where it is vibration and shock 4 Ensure printer ground connect is safe 5 When the printer is at operation and maintenance it is recommended to retain the enough space to ensure the printer can work in reliability and ease of operation 4 3 Connect the printer power...

Page 16: ...e plug by squeezing at any of place of AC adapter because it is more difficult to pull it out and easy to damage the cable Notes a Please only use the AC adapter recommended by supplier or equivalent products b When disconnecting the AC adapter plug handheld plug connector housing to avoid the pulling on the cable in force c Avoid dragging the AC adapter cable otherwise it will damage the cable ca...

Page 17: ...or spring on the plug 3 Connect the other end of the interface cable to the host 4 5 Connecting the Cash Drawer 1 Make sure the printer s power switch is turned off 2 Connect the cash drawer cable into the cash drawer interface on the rear side of the printer Warning Cash drawer interface can only be connected to a voltage of 24V cash drawer device can t connect to the phone line etc ...

Page 18: ...ype of paper used by the printer before printing The default paper type is specified thermal paper Choose the paper guide according to the printing paper 4 6 1 Confirmation of printing paper Method 1 Put the finger into the hole in the paper guide then lift the paper guide 2 According to the paper width insert the paper guide in the proper position ...

Page 19: ...printer power supply 2 Pressing the open button open the top cover of RW973 Like figure 4 6 1 Figure 4 6 1 3 Put the paper into printer Pay attention to the direction of the paper Like figure 4 6 2 Figure 4 6 2 4 Close the top cover of RW973 Like figure 4 6 3 Figure 4 6 3 ...

Page 20: ...anual 16 5 Tear the redundant paper Like figure 4 6 4 Figure 4 6 4 Notes According to the paper size to adjust the paper guide Make sure the paper inside is at tight status or it will tissue paper or other obstacle ...

Page 21: ... No OFF 1 5 Parity selection EVEN ODD OFF 1 6 Baud rate selection bps Reference form 1 OFF 1 7 ON 1 8 OFF DIP switch 2 Switches Functions ON OFF Default 2 1 Chinese English mode English Chinese ON 2 2 Internal beeper control Disable Enable OFF 2 3 Auto cutter Disable Enable OFF 2 4 Busy conditions Receive buffer full Printer off line Receive buffer full OFF 2 5 Printer density Reference form 2 OFF...

Page 22: ...serve OFF DIP switch 2 Switches Functions ON OFF Default 2 1 Chinese English mode English Chinese ON 2 2 Internal beeper control Disable Enable OFF 2 3 Auto cutter Disable Enable OFF 2 4 Busy conditions Receive buffer full Printer off line Receive buffer full OFF 2 5 Printer density Reference form 2 OFF 2 6 OFF 2 7 OFF 2 8 Printing dots quantity 512 576 OFF ...

Page 23: ... 2 ON OFF Reserve 3 OFF ON Reserve 4 dense 4 7 3 Auto cutter enable disable selection DIP Switch setting 2 Switch2 3 ON Auto cutter disable OFF Auto cutter enable Application program Ignore auto cutter error for continuous printing 4 8 Print self testing 1 Make sure the printer has been installed paper roll and turn off the top cover 2 Make sure the printer has linked power 3 Make sure the printer...

Page 24: ...face and cash drawer interface and the other communication boards with the Ethernet interface and RS232 interface are optional 5 1 USB interface Pin definition PIN No Signal name Classic wire color 1 VBUS Red 2 D White 3 D Green 4 GND Black Figure 5 1 1 5 2 Power Supply interface definition 1 Pin definition 2 Interface type Printer end Unetop DC 002 or similar products user end Unetop DC 002 or si...

Page 25: ...gnal definition Pin No Signal Function 1 FG Frame Ground 2 DRAWER 1 Drawer kick out drive signal 1 3 DRSW Drawer open close signal 4 VDR Drawer driving source 5 DRAWER 2 Drawer kick out drive signal 2 6 GND GND Note Strictly prohibit to hot plug the plug When arranging the line of communication you have to avoid paralleling with the strong current You have to use the shielded communication line ...

Page 26: ...e is compatible with RS 232 standard with 9 pin D hole type socket Serial interface definition Ethernet interface definition PIN No Signal definition PIN 1 PIN 2 TXD PIN 3 RXD PIN 4 PIN 5 GND PIN 6 DTR PIN 7 CTS PIN 8 RTS PIN 9 PIN No Signal definition 1 TX 2 TX 3 RX 4 n c 5 n c 6 RX 7 n c 8 n c ...

Page 27: ...lose the printer cover Paper Error LED always on and beeper alarms Paper out Reload the roll paper Error LED blinks and beeper alarms Thermal print head overheated Turn the printer off and resume when it cools overvoltage Print with specified voltage Low voltage Print with specified voltage 6 3 Troubles occur during printing Problem description Probable reason Solution Coloured stripe in the paper...

Page 28: ... too thick Replace the cutter Paper jam Thermal print head over heat Reduce the density of printing Driving too fast Reduce the printer speed to the limit of thermal print head Wrong paper feeding position Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal print head 6 5 Removing Jammed Paper Warning Do not touch the thermal print head becau...

Page 29: ... cannot open the printer cover open the cutter cover as shown on the left below 1 Turn the printer off and open the front cover 2 Turn the knob until cutter return to the normal position tip tag 3 Close the front cover 4 Open the top cover and remove jammed paper Figure 6 5 2 ...

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