RW973 User Manual
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6.4 Problems emerge during the paper cutting processes
Problem description
Probable reason
Solution
Cutter jam, the
movable cutter
cannot back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worm gear and worm
wheel abrasion
Replace the worm gear and worm wheel
Motor burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission system
Insufficient cutting
Cutter edge abrasion,
paper too thick
Replace the cutter
Paper jam
Thermal print head
over heat
Reduce the density of printing
Driving too fast
Reduce the printer speed to the limit of thermal print
head
Wrong paper feeding
position
Put the paper parallel with the paper mount and insert
into the space between platen roller and the thermal
print head
6.5 Removing Jammed Paper
Warning: Do not touch the thermal print head because it becomes very hot after
printing.
If the top cover can be opened, operate it according to the next steps.
1)Turn off the printer and press open cover button.
2)Remove jammed paper, reinstall the roll, and close the cover.
Figure 6.5.1
