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Element RW873, User Manual

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Element RW873 User Manual Download Page 26

                                                                                        RW873 User Manual

 

 

23 

7.2 Cleaning Sensors, Roller and/or Paper Path 

1)

 

Open the printer cover and then remove the paper. 

2)

 

Remove any dust or foreign substance using dry cloth or cotton swab. 

3)

 

Soak  the  cloth  or  cotton  swab  in  alcohol  for  medical  use  and  use  it  to  remove 

adhesive foreign substances or other pollution materials.  

4)

 

After  cleaning  the  parts,  do  not  use  the  printer  until  the  alcohol  evaporates 

completely (1~2 min) and the printer has completely dried. 

※

 Clean the parts whenever print quality or paper detection degraded. 

 

 

Summary of Contents for RW873

Page 1: ...RW873 User Manual ...

Page 2: ...ng 10 4 2 Choice Installation Site and Direction of Printer 10 4 3 Connect the Printer Power Adapter 10 4 4 Connecting the Interface Cable 11 4 5 Connecting the Cash Drawer 12 4 6 Paper Roll Installation 13 4 6 1 Confirmation of Printing Paper 13 4 6 2 Installation Change Paper 13 4 7 Setting DIP Switch 14 4 7 1 Serial Interface RS 232C 14 4 7 2 Interfaces of Parallel and USB2 0 15 4 7 3 The Choic...

Page 3: ... 2 Cleaning Sensors Roller and or Paper Path 23 8 Utility Tool for POS Instruction 24 8 1 Installation of Utility Tool 25 8 2 Using Utility Tool 28 8 2 1 Add Modify Delete Connect Printer 28 8 2 2 Functions 35 9 WINDOWS DRIVER 64 9 1 Manual Information 64 9 2 Operating System OS Environment 64 9 3 Windows Driver Preparation 64 9 4 Windows Driver Installation 65 9 5 Detailed Windows Driver Setting ...

Page 4: ...wing the important information and tips for the printer operating Note Due to continuous update of product please take in kind of real machine such as accessories programs etc Note Due to continuous improvement of our product the description of printer specification accessories design in this manual may slightly different please in kind prevail ...

Page 5: ... not expose the printer to high temperatures direct sunlight or dust 5 Protect the printer from shock impact and vibration 6 Ensure the printer is connected to a socket with the correct mains voltage 7 Switch off the printer power supply when won t use it for a long time 8 Do not printing when there is no paper or it will damage printer head 9 To ensure the printing quality and reliability suggest...

Page 6: ...which need real time field print receipts RW873 can connect with other equipment through serial USB and Ethernet interfaces And the printer drivers are available for the WINDOWS XP 7 8 10 Vista operating system 1 2 The Main Features 1 Automatic paper cutting 2 Low noise 3 High print speed 4 Easy paper loading 5 Support page mode printing 6 Compatible with various width paper 7 Cash drawer interfac...

Page 7: ...t the outside of both the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact your local dealer Note 1 The AC adapter and power cord vary by local or region 2 The packing materials are actually dependent on the order ...

Page 8: ...RW873 User Manual 5 2 2 Appearance and Components Front Back Inside Bottom ...

Page 9: ...rdic PC857 Turkish PC737 Greek ISO08859 7 Greek WPC1252 PC866 Cyrillic 2 PC852 Latin 2 PC858 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek PC1254 Turkish WPC1255 Hebrew WPC1256 Arabic WPC1257 Baltic Rim WPC1258 Vietnamese MIK Cyrillic PC755 Latin 2 Iran I...

Page 10: ...er type Specified Thermal Paper Paper width 0 1 58 mm 0 1 80 mm Paper thickness 0 050 0 090mm Paper roll diameter Max OD ф81mm Paper load Forward cover open and easy paper loading Paper cut Manual tear or Auto cutter Command ESC POS Physical Spec Operating condition 0 40 20 85 RH Storage condition 20 70 5 95 RH Dimensions 190 L 127 W 126 H mm Weight 1 63kg Reliability TPH lifetime 150km Cutter lif...

Page 11: ...sibility decreases which will influence the print quality Don t use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color fading When the environment temperature is higher than 70 C the thermal paper color will fade so pay attention to the influence of temperature humidity and sunlight 3 2 2 Black Mark Paper Specification When using the black mark paper t...

Page 12: ...RW873 User Manual 9 3 2 3 Cutting Position Type Paper Cutting Position L1 RW873 14 5mm ...

Page 13: ...ure the printer can work in reliability and ease of operation 4 3 Connect the Printer Power Adapter 1 Make sure the printer s power switch is turned off 2 Put the cable plug of power adapter facing up at flat side insert the rear of the printer power connector 3 Turn the power adapter input power 4 Pay attention about disconnecting or connect the AC adapter at right method or likely to cause damag...

Page 14: ...amage the cables causing fire and shock Avoid put power adapter around a heating device otherwise the cable may melt causing fire and shock If you do not use the printer in a long time disconnect the power supply of printer power adapter 4 4 Connecting the Interface Cable 1 Make sure the printer s power switch is turned off 2 Put the interface cable into the matched interface and fixed with screws...

Page 15: ...e the printer s power switch is turned off 2 Connect the cash drawer cable into the cash drawer interface on the rear side of the printer Warning Cash drawer interface can only be connected to a voltage of 24V cash drawer device can t connect to the phone line etc ...

Page 16: ...per please contact your dealer or manufacturer 4 6 2 Installation Change Paper 1 Turn off printer power supply 2 Press the cover open button to open the front cover of printer 3 Remove the used roll paper core if any 4 In the correct direction of the roll paper install the roll paper 5 Pull out some roll paper and close the front cove 6 Tear off the roll paper Notes According to the paper size to ...

Page 17: ... choice EVEN ODD Turn off 1 6 Choice baud rate bps Reference form 1 Turn off 1 7 Turn on 1 8 Turn off DIP Switch 2 Switches Functions Turn on Turn off Default 2 1 Multi byte characters English Chinese Turn on 2 2 Internal control beeper Permit Prohibit Turn off 2 3 Auto cutter Prohibit Permit Turn off 2 4 Busy condition Receive buffer is full Off line Receive buffer is full Turn off 2 5 Printer de...

Page 18: ...inting dots quantity 512 576 Turn off Form 1 The Choice of Baud Rate Baud rate 1 6 1 7 1 8 Default 2400 Turn on Turn off Turn off 9600 4800 Turn on Turn off Turn on 9600 Turn off Turn on Turn off 19200 Turn off Turn off Turn off 38400 Turn off Turn on Turn on 57600 Turn off Turn off Turn on 115200 Turn on Turn on Turn on Form 2 The Choice of Print Density 2 5 2 6 2 7 Printer density Default Turn o...

Page 19: ...n and the prompt line If you want to continue SELF TEST printing please press FEED button Press FEED quickly the printer will print the character test sample and end of self test page printing process 4 9 Installation of Windows Driver 1 Install the Windows Driver program Please refer to the Windows Driver Manual 2 Please set the Interface as the type you use 3 Use the Windows Driver Program to pr...

Page 20: ...cation board with the default USB interface and cash drawer interface and the other communication boards with the Ethernet interface parallel interface RS232 interface are optional 5 1 USB PIN NO Signal Name 1 VBUS 2 D 3 D 4 GND 5 2 Cash Drawer PIN NO Signal Name 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24 V Driving current maximum 0 8 A In 510 ms...

Page 21: ...he printer is power on When arranging the line of communication you have to avoid paralleling with the strong current you have to use the shielded communication line 5 4 Serial Interface Printer RW873 serial interface is compatible with RS 232 standard with 9 pin sockets PIN No Signal Name 1 2 TXD 3 RXD 4 5 GND 6 RTS 7 CTS 8 RTS 9 ...

Page 22: ...RW873 User Manual 19 5 5 Ethernet Interface PIN NO Signal Name 1 TX 2 TX 3 RX 4 5 6 RX 7 8 ...

Page 23: ...pen Close the printer cover Paper Error LED always on and beeper alarms Paper out Reload the roll paper Error LED blinks and beeper alarms Thermal print head overheated Turn the printer off and resume when it cools overvoltage Print with specified voltage Low voltage Print with specified voltage 6 3 Troubles Occur during Printing Problem description Probable reason Solution Coloured stripe in the ...

Page 24: ... thick Replace the cutter Paper jam Thermal printer head over heat Reduce the thermal printer head heating power Driving too fast Reduce the printer speed to the limit of thermal printer head Wrong paper feeding position Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal printer head 6 5 Removing Jammed Paper Warning Do not touch the thermal...

Page 25: ...printer off and wait approximately 2 3 minutes before commencement 3 When cleaning the print head take care not to touch the heated portion of the print head Print Head is susceptible to damage from static electricity etc 4 Take care not to allow the print head become scratched and or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use the cleaning pen to clean the head in t...

Page 26: ... dry cloth or cotton swab 3 Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials 4 After cleaning the parts do not use the printer until the alcohol evaporates completely 1 2 min and the printer has completely dried Clean the parts whenever print quality or paper detection degraded ...

Page 27: ... following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft Windows Server 2008 R2 ...

Page 28: ...RW873 User Manual 25 8 1 Installation of Utility Tool The following screens take Win 7 for example 1 Open the installation package 2 Choose English and click OK 3 Click Next ...

Page 29: ...RW873 User Manual 26 4 Click Next 5 Select start menu folder Click Next ...

Page 30: ...RW873 User Manual 27 6 Click Install 7 Click Finish Utility Tool is installed successfully ...

Page 31: ...tility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take RW873 Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1 Add printer 1 Click Add Printer ...

Page 32: ...RW873 User Manual 29 2 Choose the appropriate printer type and port Then click OK Take RW873 for example ...

Page 33: ...RW873 User Manual 30 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer ...

Page 34: ...RW873 User Manual 31 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully ...

Page 35: ...RW873 User Manual 32 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted ...

Page 36: ...RW873 User Manual 33 8 2 1 4 Connection Test Make sure printer is connected to computer and it is powered on 1 Choose the printer Click Connection Test ...

Page 37: ...he following window If the connection is unsuccessful please connect the printer with computer Notes 1 Make sure printer is connected to computer and power on 2 Make sure printer is loaded with paper 3 Before using the following function carry out the Connection Test first ...

Page 38: ... Manual 35 8 2 2 Functions Printer Test contains the following items Printer Test Command Test Manage Images Download Image in Compatible Mode Code Page Setting Download Fonts Parameter Setting Advanced Settings ...

Page 39: ...er Test 1 Self Test Click Self Test to see if the printer will print properly 2 Print Test Text Click Print Test Text input the text you want to print When you click Print the printer starts printing text content Such as Print Text Test ...

Page 40: ...hinese the printer prints the input text according to the setting options and if you check other languages the printer does not print the text 3 2D Code Click the QRCode mode Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level the more intensive the module graphics ...

Page 41: ...0 Width of the module 2 6 The larger the module value the wider the width of the printed PDF417 barcode and the smaller the opposite Row height 2 8 The larger the module value the longer the printed PDF417 barcode and the smaller the opposite Error connection level ...

Page 42: ...er Manual 39 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input text content ...

Page 43: ...RW873 User Manual 40 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing ...

Page 44: ...RW873 User Manual 41 2 Click Send by Hex input the content Convert text to HEX or send ESC command ...

Page 45: ...RW873 User Manual 42 8 2 2 3 Manage Images ...

Page 46: ... add the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a picture in BMP format Select the print location center left and right Such as left print ...

Page 47: ...RW873 User Manual 44 Note Total memory 256K each bitmap should be below 40K ...

Page 48: ...Delete Image Note Each time click Download mode of G an image list number will be generated Click the image list select Delete selected image to delete the image click Delete all Images to delete all the images in the list ...

Page 49: ...RW873 User Manual 46 8 2 2 4 Code Page Setting Select the code page from the list and click Set Note This code page is only valid in multiple languages ...

Page 50: ...onts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer before using it 8 2 2 6 Parameter Setting You can set Arabic Character Transform for example WPC1256 ...

Page 51: ...ser Manual 48 8 2 2 7 Advanced Setting Advanced Settings contain following items Click the button and printer will execute the appropriate action The settings will take into effect after restarting the printer ...

Page 52: ...RW873 User Manual 49 Function Setting ...

Page 53: ... be set for what you want such as 2 milliseconds 3 milliseconds or 4 milliseconds etc The following setting is set as an example When cutting one piece of paper each time the printer will emit the Beep for one time and the beeping time is two milliseconds and beeping interval is three milliseconds Buzzer Volume Note 0 very low 1 low 2 standard 3 loud ...

Page 54: ...RW873 User Manual 51 Reduction Paper Setting Choose the item and click Setting DIP Setting Click Read to get the printer parameters click Write to send the modified parameters to the printer ...

Page 55: ... After the serial port parameter is set click Write Note When DIP setting is set in soft the DIP switch in the bottom of printer is disable After setting the DIP successfully you need to restart the printer before using it ...

Page 56: ...de default Multi language mode COM Setting 1 Baud Rate 2400 4800 9600 19200 38400 57600 115200 2 Data Length 7bits 8bits 3 Parity Check No EVEN ODD 4 ADDC DTR DSR XON XOFF Note The value of the serial port parameter can be obtained according to the value of the Self test page information E g Self test page Serial 115200 None 8 1 DTR DSR Baud Rate 115200 Parity Check None Data Length 8bits Stop Bit...

Page 57: ...d click Write and restart the printer After restarting the printer open the main menu screen of the tool and click Modify Printer Select the port category COM and set the baud rate to the value 57600 as shown above and parity None This port allows you to print after setup is complete ...

Page 58: ...RW873 User Manual 55 Paper Width Setting 58mm 360dot 58mm 384dot 58mm 416dot 80mm 512dot 80mm 576dot Note Select the paper width above according to the paper print width ...

Page 59: ...W873 User Manual 56 Ethernet Setting This mode is divided into Auto Assignment IP and Static IP Mode select one of the modes to connect as needed Note IP addresses can be obtained from the Self test page ...

Page 60: ...al 57 Static IP Mode 1 Change the printer IP address so that the printer IP address such as 192 168 0 33 is the same segment as the host IP address such as 10 0 21 89 Here is the illustration Figure Printer IP Address ...

Page 61: ...RW873 User Manual 58 Figure Host IP Address 2 Set the same network segment Figure Printer IP Address ...

Page 62: ...RW873 User Manual 59 Auto Assignment IP This mode automatically assigns the IP address to the printer When the settings are complete click Write then restart the printer ...

Page 63: ...RW873 User Manual 60 USB Port Setting Click Virtual serial port setting and restart the printer ...

Page 64: ...RW873 User Manual 61 Check the Virtual Serial Port 1 Right click the computer and select Manage 2 Click Device Manager to view the virtual port such as COM7 ...

Page 65: ...RW873 User Manual 62 3 Return to the printer utility and click Modify Printer 4 Change the port to COM7 ...

Page 66: ...ked the printer does not need to enter the Bluetooth password to connect when the simple pairing is not checked the printer needs to enter a Bluetooth password to connect Length of Print Click Length of Print to obtain the length of the paper that the printer has printed ...

Page 67: ...ns and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft W...

Page 68: ...different operating system and different type of driver the screen has slight difference Please operate it according to the tips Take RW873 Windows 7 as example 1 Double click Windows Driver 2 Choose English and click OK 3 Choose I accept the agreement then click Next ...

Page 69: ...3 User Manual 66 4 Click Next 5 Choose the matched type and port USBxxx is for USB port COMx is for serial port LPTx is for parallel port Choose the type of driver port such as RW873 USB as port Click Next ...

Page 70: ...s installed successfully 7 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer with computer it will create a USB port automatically ...

Page 71: ...RW873 User Manual 68 9 5 Detailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click RW873 and choose Printing preferences ...

Page 72: ...RW873 User Manual 69 2 According to the different needs choose Paper Offset Rotate Effect Copies in Page ...

Page 73: ...RW873 User Manual 70 Click Manager add or delete paper Click Advanced Setting to set Save Paper Cut Paper Feed Paper Cash Drawer Custom Command Logo Buzzer Compression Code Page Save Paper ...

Page 74: ...RW873 User Manual 71 Cut Paper ...

Page 75: ...RW873 User Manual 72 Feed Paper Cash Drawer ...

Page 76: ...RW873 User Manual 73 Custom Command Logo Note this setting needs to be set in utility here are the steps ...

Page 77: ...RW873 User Manual 74 Open the utility and click Manage Images ...

Page 78: ...RW873 User Manual 75 Click Download Click Add to add a logo BMP format is recommended ...

Page 79: ...ct the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will be generated C Users 1993 Desktop 01 bmp ...

Page 80: ...RW873 User Manual 77 Select Printer properties in Devices and Printers then click Preference ...

Page 81: ...RW873 User Manual 78 Click the Advanced then click Logo ...

Page 82: ...873 User Manual 79 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as 0 0 ...

Page 83: ...RW873 User Manual 80 Then click OK ...

Page 84: ...RW873 User Manual 81 Click Print Test Page to view the printing effect ...

Page 85: ...RW873 User Manual 82 Buzzer Code Page ...

Page 86: ...RW873 User Manual 83 3 Click Watermark Set watermark to print ...

Page 87: ...RW873 User Manual 84 4 Click Halftone to set the halftone ...

Page 88: ...arcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Sets the data 123456 font type to a different font from the main document Such as Arial ...

Page 89: ...RW873 User Manual 86 ...

Page 90: ...RW873 User Manual 87 Open the Preference If the document is open you can set it in the document file print preferences ...

Page 91: ...RW873 User Manual 88 Add Barcode firstly ...

Page 92: ...RW873 User Manual 89 Set the Font Name and the Barcode Option ...

Page 93: ...RW873 User Manual 90 Click the Printer Setting Choose the Display Language for Properties ...

Page 94: ... on the Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Set and the replacement font will display 01 the steps are as follows ...

Page 95: ...RW873 User Manual 92 ...

Page 96: ...RW873 User Manual 93 ...

Page 97: ...RW873 User Manual 94 ...

Page 98: ...RW873 User Manual 95 If you do not have a barcode set the action is as follows Suppose you change the size of the data 123456 for example ...

Page 99: ...RW873 User Manual 96 Set the Printing preferences ...

Page 100: ...RW873 User Manual 97 Click the Printer Setting Choose the Display Language for Properties ...

Page 101: ...RW873 User Manual 98 Turn on the Font Substitution ...

Page 102: ...RW873 User Manual 99 Select the System Font for example Arial ...

Page 103: ...RW873 User Manual 100 Select the font to that you want to replace ...

Page 104: ...RW873 User Manual 101 Click Set ...

Page 105: ...RW873 User Manual 102 ...

Page 106: ...RW873 User Manual 103 9 5 2 Printer properties 1 Click Start Devices and Printers Right click RW873 and choose Printer properties ...

Page 107: ...RW873 User Manual 104 2 Choose General click Print Test Page then it will print the current settings ...

Page 108: ...RW873 User Manual 105 3 Click Port to choose another port or add port ...

Page 109: ...RW873 User Manual 106 2 Click Advanced to set the available time for printing ...

Page 110: ...RW873 User Manual 107 9 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose Uninstall printer driver click Next ...

Page 111: ...RW873 User Manual 108 3 Choose RW873 click Next 4 Click Yes then it is complete to uninstall ...

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