Element RW-337D User Manual Download Page 9

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RW-337D User Manual I Page 8 of 69

1 OVERVIEW

1.1 Outline

The RW-337D is a 9-pin serial impact dot matrix receipt printer offering

high quality, high speed, and stable performance. It is widely used in POS

system, kitchen and finance applications, etc.

The RW-337D can be connected with other devices via USB, parallel, serial,

and Ethernet interface, and it can provide drivers for operating systems

such as Windows 2003 /XP / 7 / 8.1 / 10.

1.2 Features

➢

Support bi-directional printing.

➢

Support two color printing

➢

Support two interfaces

➢

Support bi-directional carriage return

➢

Supports multi-layer paper

➢

Easy paper loading

➢

Easy operation and maintenance

➢

Supports marked paper and continuous paper for printing

➢

Compatible with paper in various widths

➢

Automatic paper cut

➢

Cash drawer control connector

➢

Communication interface optional

➢

Printer firmware updated online.

Summary of Contents for RW-337D

Page 1: ...RW 337D Receipt Printer User Manual Rev 1 01 ...

Page 2: ...product or have any doubt about safety issues that might arise from using it please feel free to contact your dealer No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of element Copyright Copyright 2021 Element Warning and Caution Warning Items shall be strictly followed to avoid dam...

Page 3: ...ing parts 2 Cautions 1 Install the printer on a flat and stable surface 2 Reserve adequate space around the printer so that convenient operation and maintenance can be performed 3 Keep the printer away from water sources direct sunlight strong light and heat 4 Do not use or store the printer in a place exposed to heat or fire moisture or other pollution 5 Do not place the printer on a place expose...

Page 4: ...pens turn off the power immediately 11 Do not allow the printer to start printing without paper loaded otherwise the print head and platen roller will be damaged 12 To ensure print quality and normal lifetime use recommended or good quality paper and ribbon 13 Shut down the printer when connecting or disconnecting interface connectors to avoid damage to the control board 14 Do not disassemble the ...

Page 5: ...RW 337D User Manual I Page 4 of 69 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 6: ...paper 11 2 3 3 Recommended paper 12 2 4 RIBBON SPECIFICATION 13 2 4 1 Ribbon model 13 2 4 2 Dimensions 13 2 5 PRINT AND TEAR OFF POSITION 14 2 5 1 Print position 14 2 5 2Tear off position 15 3 OUTLINE AND PARTS 16 3 1 OUTLINE AND PARTS 16 3 2 LEDS AND BUZZER 20 4 INSTALLING 21 4 1 UNPACKING 21 4 2 MOUNTING THE PRINTER 21 4 2 1 Horizontal mounting 21 4 2 2 Wall mounting optional 22 4 3 CONNECTING P...

Page 7: ... page 30 4 9 INSTALLING THE PRINTER DRIVER 30 4 9 1 Typical installation 31 4 9 2 Advanced installation 34 4 9 3 USB device driver installation 36 4 10 HOW TO USE THE DRIVER 44 4 10 1 User defined page 44 4 10 2 Parameter explanation 47 5 MAINTENANCE 57 5 1 PLATEN ROLLER CLEANING 57 5 2 MARK SENSOR CLEANING 58 5 3 CLEAR PAPER JAM 58 6 INTERFACE SIGNAL 59 6 1 USB INTERFACE 59 6 2 PARALLEL INTERFACE...

Page 8: ...RW 337D User Manual I Page 7 of 69 7 1 CUTTER ERROR TROUBLESHOOTING 65 7 2 PRINTER DOESN T WORK 65 7 3 ERROR LED AND BUZZER 66 7 4 PROBLEMS DURING PRINTING 66 7 5 PROBLEMS USING DRIVER 68 ...

Page 9: ... Ethernet interface and it can provide drivers for operating systems such as Windows 2003 XP 7 8 1 10 1 2 Features Support bi directional printing Support two color printing Support two interfaces Support bi directional carriage return Supports multi layer paper Easy paper loading Easy operation and maintenance Supports marked paper and continuous paper for printing Compatible with paper in variou...

Page 10: ...tal pages Character Character type Font A 9 9 Font B 7 9 Chinese 16 16 Characters line Default 80 76mm 69 5mm 57 5mm Font A 33 CPL 30 CPL 25 CPL Font B 40 CPL 36 CPL 30 CPL Chinese 22 CPL 20 CPL 16 CPL Character size Default Font A 1 6 3 1mm Font B 1 2 3 1mm Chinese 2 7 2 9mm Characters inch Default Font A 13 3CPI Font B 16CPI Chinese 8 9CPI Data buffer Receive buffer 64K 4KB 40bytes NV bit image ...

Page 11: ...93 RH 40 Dimensions 160mm W 245mm D 154mm H Weight 3 0kg 2 2 Cutter specification Item Parameters Remark Cut method Sliding blade Cut time 600ms Time for one cutter action Cut interval 2s 30 cuts minutes Max Adapt Paper 0 065 0 1mm Normal paper with same thickness Operation voltage 24VDC Max repose current 1 5A 24VDC Cutter lifetime 1800 000 cuts Paper thickness 0 08mm standard test condition 2 3 ...

Page 12: ...ayer 2 3 2 Marked paper Besides the requirements of the continuous paper marked paper should meet the following requirements 1 Mark position RW 337D printer reserves 8 positions for mark sensor which can detect marks on either the front side or the reverse side of paper Position of the sensor is as shown in the figure Mark sensor can be equipped and adjusted according to user s needs The default p...

Page 13: ...ity should be 15 and the other part s reflectivity should be 85 There should be no image between the two marks such as the advertisement etc Caution Do not paste the paper to the core 2 3 3 Recommended paper Oji paper mfg Co Ltd Register paper Caution To ensure quality print and normal lifetime of print head and cutter please use recommended paper or its equivalent Do not stick paper to the paper ...

Page 14: ...RW 337D User Manual I Page 13 of 69 2 4 Ribbon specification 2 4 1 Ribbon model Model Color ERC 38 P Purple ERC 38 B Black ERC 38 B R Black Red 2 4 2 Dimensions Unit mm ...

Page 15: ...Page 14 of 69 Caution Please use the recommended original ribbon to ensure the printing quality and lifetime of the printer transmission part 2 5 Print and Tear off Position 2 5 1 Print position L1 Paper width L2 Print width ...

Page 16: ...per width of the L1 the print width L2 and the left right margin L3 L4 should be changed as below Paper width L1 Print width L2 Left margin L3 Right margin L4 80mm 63 4mm 6 8mm 9 8mm 76mm 63 4mm 6 8mm 5 8mm 69 5mm 57mm 6 8mm 5 7mm 57 5mm 47 5mm 6 8mm 3 2mm 2 5 2Tear off position L1 About 21 5mm L2 About 34mm ...

Page 17: ...RW 337D User Manual I Page 16 of 69 3 Outline and Parts 3 1 Outline and Parts 1 Rear cover 2 Tear off bar 3 Front cover 4 POWER LED 5 ERROR LED ...

Page 18: ... Platen roller 16 Adjusting lever of paper near end sensor 17 Ribbon 18 Paper near end sensor optional 19 Paper cabinet 20 Paper end sensor 21 Mark sensor optional 22 Sensor on rear cover 23 Paper guide Functions of parts 1 POWER LED 4 Indicate power status on off When turning on printer POWER LED is always on when turning off printer POWER LED is always off 2 ERROR LED 5 Indicate all error status...

Page 19: ...er constantly Under marked paper mode it will feed paper to the next mark In HP error status hold the FEED button for a long time the printer will recover from HP error and start carriage verify check In cutter error status hold the FEED button for a long time the printer will recover from cutter error and start cut In error status other than described above press FEED button the printer will have...

Page 20: ...to detect mark 10 Rear cover sensor 22 Rear cover sensor is used to detect the status of the rear cover open close 11 Paper guide 23 There are three long slots at the bottom of paper cabinet The paper guide could be plugged in different slot which is suitable for different wide paper such as 76 5 0 5 mm 69 5 0 5 mm 57 5 0 5 mm If paper guide is not been used the printer is suitable for 80 0 5 mm p...

Page 21: ...f Abnormal input voltage Five beeps Five times Off Cutter error Four beeps Four times Off Rear cover up Three beeps S S S Three times S S S Off Front cover up Three beeps S S L Three times S S L Off Paper end Two beeps Two times On Paper near end One time On Pause to wait Off Flash Caution The printer checks the print head temperature via thermal resistor If the print head is extremely overheated ...

Page 22: ... damage please contact your local dealer or the manufacturer 4 2 Mounting the Printer RW 337D has two mounting modes horizontal mounting and wall mounting 4 2 1 Horizontal mounting The printer should be mounted on a flat and stable surface For operation and maintenance we suggest user reserve space as below to ensure the printer s reliability and easy operation ...

Page 23: ... should be made with a hammer drill in a suitable wall of the sizes shown below 2 Insert plastic plugs and screws into Φ6 holes and ensure that the end sides of the plugs are flush with the surface of the wall 3 Put the screws into plastic plugs with screwdriver keeping a distance of 10mm between screw head and wall side 4 Install the printer according to the arrowhead ...

Page 24: ...hook on the wall should be firmly positioned to avoid printer damage or risk of falling 4 3 Connecting power cord 1 With the flat side of the power adapter s cable connector facing downward insert the cable connector into the power connector on the rear of the printer 2 Turn on the input power source of the adaptor ...

Page 25: ...broken causing a risk of fire or electric shock Do not place the power adapter cord near a heating device otherwise the cover of the cord may melt causing a risk of fire or electric shock When the printer is not used for a long period of time disconnect the power adapter from the wall outlet for safety 4 4 Connecting optional interface cable 1 Turned off the printer 2 Put the interface cable into ...

Page 26: ...al USB pluggable interface or vertical Ethernet pluggable interface is used please arrange the cable as following figure 4 5 Connecting cash drawer 1 Turned off the printer 2 Insert the cash drawer cable into the cash drawer connector on the rear of printer ...

Page 27: ...hone line and so on 4 6 Installing Ribbon 1 Pull the bulges on both sides of the front cover to open the front cover as shown in the figure 2 Ensure that ribbon type is standard ERC 38 3 Turn the ribbon knob for two or three times according to the mark to tighten the ribbon 4 Refer to the figure to install ribbon to the correct position ...

Page 28: ...s cooled down The ribbon should be mounted between print head and paper without folds or drapes 4 7 Loading Paper Roll 4 7 1 Paper type Before loading the paper roll you should confirm the type of the paper that will be used for printer The default paper type is continuous paper If marked paper will be used please contact your local dealer for assistance 4 7 2 Loading replacing paper roll 1 Pull t...

Page 29: ...aper roll user needs to insert paper guide vertically into a suitable location When using 80mm paper roll the paper guide will not be used please keep the paper roll well Notes With paper guide A 76 0 5mm B 69 5 0 5mm C 57 5 0 5mm Without paper guide 80 0 5mm 3 Ensure the paper head is trimmed and drop the paper roll into the paper cabinet ...

Page 30: ...t the paper guide according to the width of paper roll being used Paper roll should meet the requirements shown in the following figure Paper roll should be rolled tightly to eliminate risk of paper jam or other faults Paper should be loaded in paper cabinet firmly and straight otherwise paper auto load and print will be affected The edge of the paper head is not allowed to deviate from the paper ...

Page 31: ...ion and prompt characters Press and Release FEED key to print characters and Press and Hold FEED key to configure the printer Then printer enters pause and waiting status and the paper LED is flashing 4 Press the FEED button for a short time the printer will print a second page of character test page press the FEED button for a long time the printer will enter into button configuration mode For de...

Page 32: ...Typical installation Steps for typical installation are as following 1 Run Setup exe in the driver installing package and read the relative software licensing protocol carefully If you accept it please click I Accept and then click Next button ...

Page 33: ...2 of 69 2 Select the model and the name of the printer to be installed If you want to set it as default printer please select Set As Default Printer and then click Next button 3 Select the setup type Typical then click Next button ...

Page 34: ...33 of 69 4 Set printer port and click install to complete the installation The default port is LPT1 user can select and install port based on actual situation Please select BYCOMx for serial driver x equals to 1 2 3 4 5 6 7 or 8 ...

Page 35: ...ports and has the function to set printer driving mode Steps for advanced installation are as following 1 Run Setup exe in the driver installing package and read the relative software licensing protocol carefully If you accept it please click I Accept and then click Next button 2 Select the model and the name of the printer to be installed If you want to set it as default printer please select Set...

Page 36: ...RW 337D User Manual I Page 35 of 69 3 Select the setup type Advanced and then click Next button ...

Page 37: ...erface to communicate before installing the printer driver the user needs to install the USB device driver first The steps for installing the USB device driver are as follows Take XP system as an example for detailed introduction Windows XP system 1 Connect the printer USB interface with idle USB PC interface using USB cable System will recognize USB device automatically and popup Add New Hardware...

Page 38: ...RW 337D User Manual I Page 37 of 69 ...

Page 39: ...hese locations and Include this location in the search and then Click Browse to browse the driver document Default directory is Driver installing package USBDRV Then click Next 3 Click Continue Anyway on the digital signature interface 4 Click on Finish to end the installation ...

Page 40: ... Connect USB interface of the printer with idle USB interface of the PC Using USB cable Click Start Control Panel System Device Manager select Unknown device in Other devices and right click unknown device then select Update Driver Software Please refer to the following figure ...

Page 41: ...ser Manual I Page 40 of 69 2 Click Browse my computer for driver software as following figure 3 Click the Browse button to find the driver through browser Default directory of the 32 bit system is Setup_RW 337D ...

Page 42: ...ge 41 of 69 V1 0 USBDrv USBDriver default directory of the 64 bit system is Setup_RW 337D V1 0 USBDrv USBDriver_x64 Then click Next Please refer to the following figure 4 Click Close to complete the installation of USB driver ...

Page 43: ...RW 337D User Manual I Page 42 of 69 ...

Page 44: ...ce driver s name that have found Then click Next 6 Click Yes on the digital signature interface 7 Click Finish to end the installation Windows Server 2003 system 1 Connect USB interface of the printer with idle USB interface of the PC Using USB cable System will recognize USB device automatically and popup Add New Hardware Wizard Select Install from a list or specific location and then click Next ...

Page 45: ...ing the driver you can print all characters and images in WORD EXCEL or other file in Windows programs That is What You See Is What You Get In order to print normally you should set the page and select parameters properly 4 10 1 User defined page If the page size defined by the driver can not meet user s requirement user can define the page size under Windows 2000 Windows XP Windows server 2003 Wi...

Page 46: ...nus then click Server Properties submenus 5 In Forms item select Create a new form 6 Define a name of user defined paper in Form name 7 Take metric CM as measurement units Define paper width length right left and up down margin of the printing area according to user s own need ...

Page 47: ...button to save the form 9 Click Apply button to finish paper self definition Caution Before setting user defined page please ensure that the printer driver has been installed properly In application you can select the page in varieties of official software ...

Page 48: ...The driver offers cut mode paper type and cash drawer functions for users to use Users can configure the parameters according to their needs Take Windows XP system as an example to describe how to set the driver parameters Setting paper type This item sets paper type roll paper and marked paper ...

Page 49: ...RW 337D User Manual I Page 48 of 69 Color choose In this option user can choose Color or black white Two color printing is supported only when user chooses Color ...

Page 50: ...er RW 337D driver supports three kinds of resolutions 160 x 144 dpi 160 x 72 dpi 80 x 72 dpi Users can select it according to their own need High resolution has clear printing while lower print speed low resolution has higher print speed while less clear printing ...

Page 51: ...RW 337D User Manual I Page 50 of 69 Single Bi directional print setting Set single bi directional print settings via this option ...

Page 52: ...RW 337D User Manual I Page 51 of 69 Operation option User can set different setting of page via this option start of document start of page end of page end of document ...

Page 53: ...ent end of document start of page and end of page user can set following parameters Cash drawer Cash drawer1 Cash drawer2 Cash drawer1 2 print messenger Herald and Cash drawer pulse width Buzzer Buzz 200ms 600ms 1s 2s 4s paper feed paper cut paper cut by hand partial cut full cut print Logo bitmap ...

Page 54: ...RW 337D User Manual I Page 53 of 69 Utility User can print self test page via this option at the same time user can set user defined page size ...

Page 55: ...RW 337D User Manual I Page 54 of 69 Download User can download firmware and Logo via this option ...

Page 56: ...RW 337D User Manual I Page 55 of 69 Font User can select driver supported font and font size via this option ...

Page 57: ...RW 337D User Manual I Page 56 of 69 Version information User can see the printer driver version information via this option ...

Page 58: ...letely dried Recommended maintenance cycle shall be no longer than a month 5 1 Platen roller cleaning Steps for platen roller cleaning are as follows 1 Turn off the printer power 2 Pull the rear cover latch to open the rear cover of the printer 3 Keep the rear cover open clean the dust and stains on the platen roller using a soft cotton cloth with little moderate cleanser 4 Wait until the cleanser...

Page 59: ...th a little alcohol 4 Wait until the anhydrous alcohol completely evaporated then close the rear cover and finish mark sensor cleaning 5 3 Clear paper jam When the printer in one the following situations you should clear the paper jam Paper can not get out normally Excessive noise occurs during paper feeding Steps for clearing paper jam are as follows 1 Turn off the printer 2 Pull the latch to ope...

Page 60: ...ocol of which the outlet is USB B type Interface signal is defined as below Pin Lead 1 VCC 2 DATA 3 DADA 4 GND 6 2 Parallel interface The parallel interface of printer is bi directional and supports the BUSY ACK handshake protocol and the nibble protocol The interface outlet is 36PIN CENTRONICS Pin Signal resource Signal definition 1 H nStrobe 2 H Data 0 Least Significant Bit 3 H Data 1 4 H Data 2...

Page 61: ...is Gnd 18 P Peripheral Logic High 19 Signal Ground 20 Signal Ground 21 Signal Ground 22 Signal Ground 23 Signal Ground 24 Signal Ground 25 Signal Ground 26 Signal Ground 27 Signal Ground 28 Signal Ground 29 Signal Ground 30 Signal Ground 31 H nInit 32 P nFault 33 Signal Ground 34 Not defined 35 Not defined 36 H nSelectIn Caution H means signal source from a host and P means signal source from ...

Page 62: ...nal Ground 8 19 Not connected 20 DTR 21 25 Not connected User can query interface settings status via a printing configuration sample The default setting of serial interface is as follows Baud rate 9600bps Data bit 8bits Parity bit None Stop bit 1 bit Flow control DTR DSR 6 4 Ethernet 1 Interface features Support of 10BASE T communication Compatible with Ethernet II standard frame type Indicator s...

Page 63: ...intenance based on HTTP 2 Protocols Supported IP ARP ICMP TCP UDP DHCP TFTP HTTP 3 Electrical features Output signal The available differential mode voltage is 450mV and peak voltage is 13V The common mode AC peak voltage is 2 5V Input signal The differential mode voltage that more than 160mV is identified as available signal 4 Interface shall use RJ45 outlet which accord with 10BASE T standard of...

Page 64: ... NC Reserve 5 NC Reserve 6 RX Data receiving 7 NC Reserve 8 NC Reserve 6 5 Cash drawer definition 1 Electrical features Driving voltage DC 24 V Driving current Max 0 8 A within 510 ms Cash drawer status inspection signal L 0 0 5 V H 3 5 V 2 Cash drawer interface outlet uses RJ11 6P connector 3 Interface signal definition Items Signal Functions 1 FG Frame Ground ...

Page 65: ...tatus test signal 4 VDR Cash drawer driving power 5 DRAWER 2 Cash drawer 2 driving signal 6 GND Circuit share ground Caution Do not connect or disconnect signal cable when printer power is on Signal cable should be far away from strong current sources Communication cable should adopt shield cable ...

Page 66: ...perform the following actions 1 Turn off power of the printer 2 Pull the latch to open the rear cover of the printer 3 Power on the printer the cutter will be reset automatically Caution To avoid injury please do not touch the sliding blade of the cutter when printer is power on 7 2 Printer doesn t Work Problems Possible causes Solution Power switch is turned on but printer doesn t work Printer ha...

Page 67: ...ong time and ERROR LED is always on Printer has serious problems Please contact your local dealer or the manufacturer 7 4 Problems during Printing Problems Possible causes Solution HP error Paper jam Clear jammed paper and power on the printer again Ribbon damage Replace ribbon and power on the printer again Printout is light and not clear Ribbon ink is out Replace ribbon Always feed paper in prin...

Page 68: ...RW 337D User Manual I Page 67 of 69 is missing Print head error Contact your local dealer or the manufacturer ...

Page 69: ...r and configure it correctly Can not print two colors Parameter of the printer is not correct Configure two color printing please refer to 4 11 2 Parameter explanation Used one color ribbon Change to two color ribbon Black mark fails to be positioned normally Page settings are not correct Select correct paper type in the document setting option Printer can not work normally under serial parallel i...

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